Reviews
Carlos was friendly and thorough. Service was fast and communication was great.
Carlos was friendly and thorough. Service was fast and communication was great.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Nancy! I’m happy to hear that Carlos provided you with friendly and thorough service. It's great to know that you appreciated the fast service and effective communication. We look forward to serving you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
What I really enjoyed the best was just staring into Larry's eyes thinking about him with his pants off.
What I really enjoyed the best was just staring into Larry's eyes thinking about him with his pants off.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review, Brittany! I acknowledge this review and understand that it is not relevant to this page, nor does Gerald Ford endorse any products, contacts, or services mentioned. The content does not describe a personal consumer experience and does not align with community standards. Thank you for your understanding. Sincerely, Tom Kastrati General Manager Gerald Ford
The salesperson I work with (Daniel) is the reason I go to Gerald Ford. Excellent customer service. I also appreciated Ryan in the service department. He was very helpful, friendly, and down to earth. I also appreciate that when you walk in the door, you're immediately greeted by a friendly employee who makes eye contact and isn't staring into their phone.
The salesperson I work with (Daniel) is the reason I go to Gerald Ford. Excellent customer service. I also appreciated Ryan in the service department. He was very helpful, friendly, and down to earth. I also appreciate that when you walk in the door, you're immediately greeted by a friendly employee who makes eye contact and isn't staring into their phone.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mary! I’m glad to hear about your positive experience with Daniel and Ryan at Gerald Ford. It’s great to know their customer service made such a strong impression during your visit. I take pride in our team’s friendly and attentive approach, and we look forward to seeing you again soon. Sincerely, Tom Kastrati General Manager Gerald Ford
Ryan in service did an excellent job. Give him a raise. Good help is hard to find.
Ryan in service did an excellent job. Give him a raise. Good help is hard to find.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic feedback, Fred! I'm happy to hear that Ryan in service provided you with excellent assistance. Our team truly appreciates your recommendation and will certainly recognize his hard work. We look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
Very professional employees friendly quick polite knew what they doing great service and quick service
Very professional employees friendly quick polite knew what they doing great service and quick service
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Appreciate your feedback on your visit, Kathleen! I truly appreciate your kind words about our professional and friendly staff at Gerald Ford. It's great to hear that you experienced quick and efficient service. We look forward to welcoming you back next time! Sincerely, Tom Kastrati General Manager Gerald Ford
Our sales consultant Youssef was great and I'd give him a 5 start review. He kept us informed and followed up after we purchased the truck offering assistance on any questions or assitance we needed learning about the vehicle.
Our sales consultant Youssef was great and I'd give him a 5 start review. He kept us informed and followed up after we purchased the truck offering assistance on any questions or assitance we needed learning about the vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Steven! I appreciate your feedback and am thrilled to hear about your positive experience with Youssef at Gerald Ford. It's great to know he provided excellent support during your truck purchase. If you have any more questions or need further assistance, don’t hesitate to reach out. We look forward to seeing you again! Sincerely, Tom Kastrati General Manager Gerald Ford
Top of the line service from Oscar. He is outstanding and is a asset to the service department.
Top of the line service from Oscar. He is outstanding and is a asset to the service department.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Dawn! I truly appreciate your kind words about Oscar and the top-of-the-line service you received. I’m glad to hear he made a positive impact during your visit. We look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
Jonathan and Aaron are great to work with and Jonathan went above and beyond washing our F350 himself when he couldn't get a porter. As a team they made sure we had an efficient process with minimal waiting time
Jonathan and Aaron are great to work with and Jonathan went above and beyond washing our F350 himself when he couldn't get a porter. As a team they made sure we had an efficient process with minimal waiting time
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Barry! I’m glad to hear that Jonathan and Aaron provided you with exceptional service during your visit to Gerald Ford. It’s great to know that Jonathan went the extra mile to ensure your Ford F350 was well taken care of. I truly appreciate your feedback and we look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Avlor was great to work with. Made the process super simple and easy. Great communications skills, quick response, provided all info and pictures requested.
Avlor was great to work with. Made the process super simple and easy. Great communications skills, quick response, provided all info and pictures requested.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Edgar! I appreciate your kind words about Avlor and am thrilled to hear that your experience was simple and easy. Great communication is important to us, and we're glad it made a positive impact on your transaction. We look forward to assisting you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
I called them in the morning and they got me in right away. And fixed the car in the same day. Plus they dropped me back at home. And delivered the truck back to. Great service
I called them in the morning and they got me in right away. And fixed the car in the same day. Plus they dropped me back at home. And delivered the truck back to. Great service
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, John! I'm thrilled to hear that you had such a positive experience with our service. It's great to know that we could get your truck fixed on the same day and provide you with a convenient pick-up and delivery. I appreciate your kind words and we look forward to serving you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford