Reviews
I thought the the deanship was well kept, Angel, who was
I thought the the deanship was well kept, Angel, who was the sale rep was very nice and professional, would give it a 5 star, but I didn't like the control of me putting down only about 12% as down payment, and limited to paying higher amount until after the 4th month.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Haydn was great to work with.
Haydn was great to work with. Not a lot of up sell and what you see is what u get. Very efficient and knowledgeable!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the feedback. We're pleased that Haydn provided you with efficient and knowledgeable service. We hope you enjoy the new Ford F-150, Ben!
Jesse was very knowledgeable about the car I was
Jesse was very knowledgeable about the car I was purchasing and I greatly appreciated his patience and help when assisting me with my car purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star review, Cindy! We appreciate your feedback and are thrilled that Jesse took good care of you. We wish you many happy miles in your new car!
Sales man rude and he does not help customers to get
Sales man rude and he does not help customers to get their new car. I had to go to another dealership. Sales man doesn't like to make business
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your experience was not a pleasant one. We have been trying to get in touch with you to collect some additional information to better address your concerns. Please reach out to a member of our management team at 480-676-6699.
A Remarkable Experience with Peter and Tanner at Bill
A Remarkable Experience with Peter and Tanner at Bill Luke Santan I recently had the pleasure of working with Peter at Bill Luke Santan when purchasing a car for my daughter, and I couldn't be more pleased with the exceptional service we received. From the moment we stepped into the dealership, Peter's patience and dedication stood out. Peter took the time to show us multiple cars, ensuring we found the perfect fit for our needs. His knowledge about the vehicles was impressive, and he guided us through the options with a great sense of humor, making the car-shopping experience enjoyable. Peter's patience truly made a difference, as he answered all our questions and allowed us to make an informed decision. What set Peter apart was the extra effort he put into making the car pick up a special occasion. The sight of Jeep ducks and a big red bow on the car added a delightful touch, making the moment memorable for my daughter. It was evident that Peter went above and beyond to ensure our experience was not just about buying a car but creating a lasting memory. I also want to commend Tanner for his excellent work in setting up the financing. He navigated the process with transparency and efficiency, ensuring we secured a great deal. Tanner's professionalism contributed to the overall positive experience at Bill Luke. To top it off, Peter's commitment didn't end with the sale. He followed up a week later to check how things were going, demonstrating a genuine interest in customer satisfaction. The personalized touch and ongoing support truly set Peter and Tanner apart. I highly recommend Bill Luke Santan, especially if you're looking for a dealership where the staff goes the extra mile. Thanks again to Peter and Tanner for making our car-buying experience exceptional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I called to purchase the car at the advertised price.
I called to purchase the car at the advertised price. I was sent an invoice for the car via email. The car was $1500 higher than the ad. I asked about this, and was told the advertised price was only available if the car was financed through one of their lenders. I was encouraged to fill out a loan application if I wanted to buy the car at the advertised price. I filled out the loan application and was then told the car was too old for their lenders to make a loan for it. The end result? This car is not available at the advertised price. It’s a run around, I don’t recommend trying to buy a used car from Bill Luke Santan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Wonderful reception and helpful staff.
Wonderful reception and helpful staff.Helpful in addressing customer needs and in navigating through all the processes of car purchase Would recommend for my family and friends.Hope to come back again.I and my family were glad to have Brian McFadden who helped us with all the requirements for car and walked us through.Good job!.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
There was confusion on things and it made it a bit
There was confusion on things and it made it a bit difficult but things were easily resolved and was able to get what vehicle I wanted. The service department is very incredible, they were quick to help out and get the security alarm off the truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
We're sorry to hear that your experience was not an entirely positive one but are pleased to hear that our service department was able to offer you great service. We hope to have another opportunity to work with you in the future and show you an experience that mimics that of which you had with our service department.
Todd was amazing - we’ve purchased many cars and the
Todd was amazing - we’ve purchased many cars and the process can be arduous - this was one of the best experiences we’ve had and I love my new car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Kymmy! We appreciate your kind words and are grateful for the opportunity to assist you. We hope you are enjoying your new MINI!
The internet rep I worked with wasn't there.
The internet rep I worked with wasn't there. The "product expert" on the Polestar couldn't get the car to engage. Something was wring with the key. Blah blah blah. Bottom line - I drove half an hour, couldn't drive the car and left. Total waste of an hour. I won't be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your experience was not a positive one. We are unable to locate you in our database. Please call in and speak with a member of our management team so that we may collect some additional information to better address your concerns.