Bical Auto Mall

Ive been coming back to Bical for well over 15 years now - the reason I do is the best customer service and the best deals!

We have been with Bical and Andrei for our leases for 6 years. No matter what, he works with us until we are satisfied. Thanks again for another great lease.

DO NOT BUY FROM BICAL AUTO MALL! I bought a 2023 GMC Yukon less than a month ago, and it is a disaster. CHEAP/MISMATCHED TIRES: They sold me this vehicle with cheap, mismatched off-road tires that sound like a freight train above 30 MPH. These are unsafe and low-quality. HIDDEN DAMAGE: The front air deflector/shield is BROKEN, and the Reverse Park Assist is completely non-functional. REGISTRATION SCAM: I paid $725 for registration, but because the car is damaged and parts are on "Backorder," I cannot pass the Maryland Safety Inspection. My temporary tags are expiring, and I will have an illegal vehicle. GHOSTED BY MANAGEMENT: The General Manager, Robert Genser, and the team have ignored my calls for weeks. I have already filed a formal complaint with the NYS DMV and the Attorney General. I am dropping the vehicle off at the dealership tomorrow. STAY AWAY!

We started leasing our car in Bical since 2018, the second time we leased the same model of traverse Lt and we were paying $500 a month with $4000 down 700+ credit score for 30,000 mileage for 3 years and then on 2024 same traverse Lt $4000 down, 700+ credit score with “customer discount and healthcare discounts” included we ended up with $904 a month for 3 years 30,000 miles. We gave our trust since its our third time leasing in Bical and lot of people we’re telling us that we’re paying too much for a 4,000 down and 700+ credit score for $904 a month for 3 years.

We have been BiCal family since they were on Kings Highway. Its a pleasure doing business with them. They don't pressure you into buying anything. They ask you about your needs and work within your budget. Ask for Andrei, he's my new favorite!

The salesperson, Charlie Albanese provided excellent customer service. He was courteous, respectful, and took time to answer my questions and demonstrate the features. Upon picking up the vehicle he helped me set up various settings. It was a pleasure to work with him. Over the years, a bought or leased many vehicles through Charlie.

Terrible service, incompetent they treat you like you are a moron. My 2025 Chevrolet equinox went in for the first service On January 3, 2026 simple lube oil filter oil change oil percentage was at 19% and the tire rotation and relearn. 6000 miles on the vehicle .They did the vehicle and told me it was all done completed when I went to leave with the vehicle and started it. The tire warning light was on Going through the screen in the menu that it had no signal from the left front tire immediately shut the car off and went back in the facility. The service manager immediately said without even telling him what’s going on tire light yes of course what’s the problem I ask he tells me they tried to reset it four times and I don’t have an appointment for diagnostic today. He only 19 has two technicians there. I didn’t come in for diagnostic because the vehicle had no problems. No lights vehicle was scanned and written up and looked over by the service writer vehicle is immaculate condition them not knowing that I have been an automotive service professional for 45 years. Just try taking the wall over your eyes Telling me that he can’t do it and that I says well the TMS diagnostic is simple being a professional that worth taking me no more than seven minutes to do with a TMS relearn tool OK so even if they didn’t have a sensor if it was faulty, they could’ve just told me and explained it to me and made arrangements for another day instead of treating you like an idiot And very, very poor service performance.So I advise you to be careful and be on your toes because if they tried doing it to me who is a professional I can’t imagine what they would do to the regular general public and customers this is not a place that is customer friendly and you wanna go. They called me the following Monday morning and ask if I want to bring the vehicle in. I told him you think I am a moron or something in the interim I went to another Chevrolet dealer the same day on that Saturday and they took me in and welcomed me with open arms, diagnosed the problem ordered the part and set an appointment up for me to go back to have the vehicle returned and did it professionally and promptly quick and easy in and out that dealer should be commended, which is Island Chevrolet.

I have been a customer for 20+ years. Throughout that time I have been serviced by Charlie Albanese.

Very happy with the way Charlie and the rest of the staff took care of me!

Great service, great price, friendly staff, beautiful cars with big inventory! Been buying from them for 25 years about 10 cars now!