HGreg.com Orlando

Absolutely Horrible Experience — Avoid HGreg at All Costs I would strongly advise anyone to steer clear of HGreg. While our salesman was great, the rest of the experience was an absolute nightmare riddled with unethical practices, poor communication, and a complete lack of accountability. First, they added a non-optional “Elite Protection Package” for $1,500 — an outrageous hidden fee disguised as an add-on that we had no choice but to pay. Despite this, we proceeded with the purchase, even knowing the car’s AC wasn’t working. They assured us it was a simple Freon issue and gave us a written promise to fix it. Getting them to honor that promise was a battle. Calls went unanswered, voicemails ignored, and after countless attempts, they finally scheduled an appointment. I was told the repair would take a couple of hours, so I took time off work. Upon arrival, they informed me it would actually take three days — and since they don’t work weekends, I was left without transportation and no assistance from them to get a loaner. When I eventually dropped the car off, they changed their estimate from three days to a week. After finally getting the car back, it overheated on the way home. Once again, I couldn’t get anyone to answer the phone for days. When I finally reached someone, they arranged a tow and claimed to fix the issue — but just three days later, it overheated again. This time, they told me they would assess the issue and call me — but never did. After chasing them down in person, they claimed a coil needed to be ordered and that it would take another week. When I asked for help arranging alternate transportation, I requested to speak to a manager. Instead, I was met by someone who wasn’t even a manager and was told they wouldn’t fix the car because it “wasn’t promised,” since it was no longer considered an AC issue. They simply told me to take it elsewhere. To top it off, when I returned to retrieve my car, they couldn’t even find my key for an hour. I ultimately had the car looked at by another mechanic who quickly determined that HGreg had failed to properly “burp” the system, meaning air was trapped — a simple fix that should have been resolved from the start. This company is deceptive, unprofessional, and completely incompetent. I wouldn’t recommend HGreg to anyone. Save yourself the frustration and take your business elsewhere.

I had a great experience purchasing a car from Hgreg. Tito, the salesman, was fantastic—he listened to my needs, provided all the information I needed, and helped me find the perfect car. There was no pressure, just great service and transparency.

Rudy was great, he was very helpful with assisting me on making my decision. Thank you Rudy!

Tito gave me a great service and made sure I finished with ease, best experience of my life. I also bought a car

Mi had a great experience at Hreg thanks to Rudy! Him guide mi through di whole process, no pressure, just solid advice. Help mi find di perfect car fi mi budget. Di dealership was nice, and mi left happy. Big up Rudy—highly recommend him!

I recently bought a car from HGREG in Orlando, and Tito made the experience fantastic. He was knowledgeable, patient, and listened to my needs, helping me find the perfect car within my budget.

Ali is awesome to deal with. Go see him he will work hard for you

Rudy was great and very insightful. He made buying my Elantra easy and fun for me and my family.

Thanks to Luis Monroy for helping us to get our first car I really appreciate the help and support

THANKS SO MUCH Luis Monroy I always recommend you guys “, if I need a new car I will get one from Luis again. THANKS