Spreen Acura

Subject: A Deeply Unprofessional and Disheartening Experience This was, without question, the worst car-buying experience I’ve ever had. After spending four hours with a salesperson, we finally chose a vehicle that fit our budget and included the features we wanted. There was some back-and-forth about additional charges for a maintenance package and security features we didn’t ask for. After being told those couldn’t be removed, we agreed to a discounted rate. Then we were sent to the finance department, where things went from uncomfortable to downright unacceptable. The finance rep, Jeremiah, began speaking extremely fast — almost like he was trying to rush us through the process. I noticed multiple caffeinated drinks and snacks on his desk and figured maybe he was just trying to stay awake. But that wasn’t the issue. The first document he handed us was an arbitration agreement — something I’ve never signed during past vehicle purchases. When I asked what it was, he seemed annoyed and brushed it off, saying it was “normal.” He couldn’t give a clear explanation. He also repeatedly misspoke while going over the contract, including the color and interior of the vehicle — which he got wrong. When I corrected him, his entire demeanor shifted. He finally made eye contact, then asked, “Did I do something wrong?” I calmly replied, “No, why do you ask?” His response: “Your attitude makes it seem like I did.” I explained that I didn’t have an attitude — just questions. From that point on, he grew increasingly defensive. My husband asked about drive-off fees, and Jeremiah couldn’t explain them clearly. He abruptly got up, mumbled “I’ll get your salesperson,” and walked out. A few minutes later, the salesperson returned and asked what the issue was. We told him there was no issue — just confusion about the terms. As he was explaining, Jeremiah returned, stood by the door, and interrupted. When he finally resumed the contract process, he stood at his desk, looked down at us, and said, “This seems like a hostile environment.” I told him, “You created this environment.” He replied that most people are excited at this point in the purchase. I told him we weren’t even allowed to ask questions without being accused of being hostile. As I calmly expressed my concerns, he looked up at the ceiling — like a child trying to ignore their parent. It was dismissive, rude, and belittling. At one point, he even admitted, “I’m an xxxxxxx.” I agreed. Then he asked, “So do you want to buy the car or not?” What he didn’t know was this purchase was part of my 50th birthday celebration — something my husband had planned to make the day special. If it had been up to me, I would’ve walked out. But I stayed to support my husband’s effort. Throughout this entire process, no one thanked us for our purchase. No one congratulated us. Instead, I was repeatedly reminded, “We’re not making any money off this deal,” as if they were doing us a favor. By the time I left with my new car, I felt drained, disrespected, and empty inside. No customer should ever be treated like this. Jeremiah’s behavior was short-tempered, combative, condescending, and unprofessional. His accusations about my “attitude” were absurd — he had just met me. His actions created a hostile, unfriendly environment. I believe he should undergo professional conduct and diversity training immediately. Buying a car should feel like an accomplishment — not a regret. I got the car, yes — but the experience was unethical, dehumanizing, and something I would never want anyone else to go through.

I had a recall on my MDX, Brandon in Service Department was great, he was helpful and kept me informed during the process, understood my need in a loaner and made it happen.

Recently, I bought a car here at Spreen Acura. My key fob stop working. Took my car to Service and I just wanted to say Garet was amazing. Had amazing amazing customer service I will for sure be coming back. Always had an awesome attitude. I recommend Garet for service's

Paolo was fantastic!!! Got a great deal with Spreen and will definitely shop with them in the future!!!

Phillip is an amazing salesman. I felt comfortable shopping with him . He really knows the ins and outs of the vehicles. Along with a great attitude , he provided an outstanding shopping experience for me and my wife.

The employee that checked us in for our service was not polite or helpful. The other employees we have had have been great. However, this is the 2nd time we have had a negative interaction with this employee and are considering using another dealership for maintenance.

Great buying experience no nonsense ,no pressure I'm super happy with my deal I feel great about this place Highly recommend!!

Dennys was amazing to work with...very happy with our purchase. Would highly recommend him

Javier was amazing through my car buying process. Excellent communication and easy process. Will definitely be reaching out to Javier for any Acura buying needs in the future.

Hey Ryan, Mike, Alex, and Danny!! Thanks for the excellent time we had last night securing our purchase of our 2022 MSX A-SPEC. Unfortunately there were a few cosmetic items that needed to get addressed on this Certified Pre-Owned car. The torn weather stripping on the driver's side, the broken valve stem cap, the missing cargo tabs, the Scuffed paint on the driver's Side B-Pillar, and the holes drilled in the front of the car that look Tacky. That Said you agreed to have them addressed and taken care of. Again, your team has done an exemplary job of making our experience wonderful. (Don't forget to see my review on Google Maps). I gave you koodos here too! Mike and Ryan...From my Family to yours...Thank You. Take care and GOD BLESS!!