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Reviews
It was easy to drop off and pick up. I was notified promptly when service completed.
It was easy to drop off and pick up. I was notified promptly when service completed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing how smooth the drop-off and pick-up experience was. We’re glad our team let you know right away when your Toyota was ready. We appreciate your feedback and look forward to seeing you again. Isaaq Ayoob General Manager isaaq@victorytoyota.com
Very knowledgeable about my Toyota vehicle's I own She's very helpful and the manger Cliff Dower as well ??
Very knowledgeable about my Toyota vehicle's I own She's very helpful and the manger Cliff Dower as well ??
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know our team’s expertise made your Toyota service visit go smoothly. We’re glad both our service advisor and management could be so helpful. Thank you for the five-star rating and we look forward to assisting you again. Isaaq Ayoob General Manager isaaq@victorytoyota.com
The advisors at victory Toyota are very nice. Andrew Medina worked with me this time, and he worked with the technicians until they figured out the problem with my car.
The advisors at victory Toyota are very nice. Andrew Medina worked with me this time, and he worked with the technicians until they figured out the problem with my car.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our advisors and technicians collaborated until the issue with your Toyota RAV4 was resolved. We’re glad to know your vehicle is back on the road. Thank you for the 5-star rating. Isaaq Ayoob General Manager isaaq@victorytoyota.com
Easy to get an appointment and to get in and get out in a reasonable amount of time.
Easy to get an appointment and to get in and get out in a reasonable amount of time.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear that booking your Toyota Tacoma service was straightforward and that our team respected your schedule. We understand how valuable your time is and are glad the process was efficient. We look forward to keeping your Tacoma in top shape at your next visit. Isaaq Ayoob General Manager isaaq@victorytoyota.com
Sales person made many errors was not in contact with at all. Delay in completing the job over 2 months was not on top of completing the work several delays that could be avoided. My rental went past 30 days. I was charged 345.00 due to Toyota. I will never go back there. The manager Cliff got involved due to his employee lack of service to us. 2 months was outrageous time for my car to sit there waiting for Toyota to complete the job. No communication with Cris Huho. The manager tried to resolve it but stood by his employee who he thought did a great job. Was Outrageous being nice is one thing but being incompetent is another. They did not us us as far when we could pick up the car I called Chris slot he seemed to be in lala Lang. Very disappointed with the quality of service. Pls forward this sevey to upper management.
Sales person made many errors was not in contact with at all. Delay in completing the job over 2 months was not on top of completing the work several delays that could be avoided. My rental went past 30 days. I was charged 345.00 due to Toyota. I will never go back there. The manager Cliff got involved due to his employee lack of service to us. 2 months was outrageous time for my car to sit there waiting for Toyota to complete the job. No communication with Cris Huho. The manager tried to resolve it but stood by his employee who he thought did a great job. Was Outrageous being nice is one thing but being incompetent is another. They did not us us as far when we could pick up the car I called Chris slot he seemed to be in lala Lang. Very disappointed with the quality of service. Pls forward this sevey to upper management.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Isaaq Ayoob General Manager isaaq@victorytoyota.com
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Isaaq Ayoob General Manager isaaq@victorytoyota.com
Appt was easy to schedule (next day), svs complete w/in time frame as informed @ check in
Appt was easy to schedule (next day), svs complete w/in time frame as informed @ check in
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear your Toyota service appointment was easy to set up and completed right on schedule. We appreciate your feedback and look forward to assisting with your future maintenance needs. Isaaq Ayoob General Manager isaaq@victorytoyota.com
They provide best advice for things that need to be done at time of service and at same time how to save money and planning when to do things and plan ahead. Professional and nice they care about customer satisfaction. They answer all questions I have without giving me any attitude. They are attentive and respectful. I really appreciate the work they provide
They provide best advice for things that need to be done at time of service and at same time how to save money and planning when to do things and plan ahead. Professional and nice they care about customer satisfaction. They answer all questions I have without giving me any attitude. They are attentive and respectful. I really appreciate the work they provide
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our team’s cost-saving guidance and maintenance planning tips were helpful during your Toyota Corolla service. We’re pleased they addressed every question respectfully and professionally. Thank you for trusting us with your Toyota. Isaaq Ayoob General Manager isaaq@victorytoyota.com
It was really easy to schedule an appointment for my service online and i found the Dong and the other employees friendly and efficient.
It was really easy to schedule an appointment for my service online and i found the Dong and the other employees friendly and efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know the online scheduling process was smooth. We’re pleased our team provided friendly and efficient service for your Toyota Corolla Hatchback. We look forward to assisting you again. Isaaq Ayoob General Manager isaaq@victorytoyota.com
I have always had the best service at this dealership, from purchasing my car new to every scheduled service.
I have always had the best service at this dealership, from purchasing my car new to every scheduled service.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear we’ve earned your trust from the day you drove home your Toyota through every service appointment. We appreciate your loyalty and look forward to keeping your vehicle running smoothly. Isaaq Ayoob General Manager isaaq@victorytoyota.com
I was pleasantly surprised by the service I received and my oil change was less than an hour. I was very impressed by the video that the technician sent showing my results.
I was pleasantly surprised by the service I received and my oil change was less than an hour. I was very impressed by the video that the technician sent showing my results.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad your oil change was completed in under an hour. The technician’s video report is meant to keep you informed, so it’s great you found it helpful. Feel free to reach out if you need anything else with your Toyota 4Runner. Isaaq Ayoob General Manager isaaq@victorytoyota.com