Audi Fletcher Jones

Natalie I was left stranded the whole weekend. Took an uber there on Saturday did not know it was a half day I arrived at 1:15 it was a ghost town. Had them take me back home. Today I had to take an uber again. I know it was Friday and screw the customer my shift is over. A phone call would show you at least cared. I should have at least had my car charged or the alignment or even a tire rotation done for the total inconvenience you levied on me. I was stuck at home all day hope this makes you happy.

Made a deal via text and email to buy an RSQ8. Eric Rosenthal was to call me in the morning to finalize. Ghosted me. Had his associate text me. Natalie Jackson. She said they were heading to the manager’s office to finalize the deal for me. 3 hours went by. No response. They sold the car from underneath me. Complete fraud. Stay away.

Complete disaster with Eric Rosenthal and his team. Made a deal on an Audi RSQ8 by text and email. Eric promised to finalize things the very next morning. No response in the morning from Eric. Natalie Jackson led me along via text saying they were heading to the manager’s office to finalize numbers. Ghosted me for 3 hours. Sold the car from underneath me. Zero response from Eric. Natalie gave me some song and dance. Pathetic. Don’t waste your time with these frauds. Classic car salesmen!

In December, I purchased a pre-owned Audi RS5 from this dealership. I primarily worked with a sales rep named Kyle, who was very helpful and friendly. We were able to complete this transaction completely online, and via phone, as I am in Texas, they are in California. I spoke to several people at their dealership, one being Eric Rosenthal. All in all, the transaction went fine. The car was shipped to me, and arrived in very near perfect condition. The car was delivered to me at my residence with 1 key fob. 2 were indicated and previously promised. I immediately asked the delivery driver, who had me give him the 1 fob, and with him standing away from the vehicle, tried to start the vehicle. It of course did not start, saying "no key detected". The driver went back to his truck to look for the second fob, and I immediately placed a call to Kyle at the dealership. He apologized for the mix up, confirmed the car was sent with 2 fobs, and they'll look into it and take care of me. "You'll get the 2nd fob, don't worry we're not that kind of dealership, we'll make it right" I was promised. I was confident that this would not be an issue, but I did not fill out any surveys because in my mind, the transaction was not yet satisfactorily completed. I gave it about 2 months, I didn't want to be a pest, and wasn't using the car much in winter. On 6 March 2026 I reached out to Kyle to ask where we were with my 2nd key fob, Kyle informed me that he was no longer with the dealership, but had a good relationship with them yet and would reach out to his contacts there on my behalf. He offered the likelihood that due to the expense of these key fobs, there was probably some tug of war going on between Audi Fletcher Jones, and the shipping company about who would pay for this mistake. This seemed perfectly reasonable to me, so I continued to wait. On March 19th, 2026, I placed a phone call to Audi Fletcher Jones and left a voicemail for Mr. Eric Rosenthal, asking for an update. I received no reply. On April 21st I placed another call to Audi Fletcher Jones, this time going through a receptionist who connected me to Mr. Rosenthal's phone, where I left another voicemail, asking for an update, or any information. I received no reply. On May 10th, I placed a call and left a voicemail again, this time I received a call-back less than an hour later. Mr. Rosenthal advised me that it has now been nearly 5 months and that this was the first he was hearing of it, and was skeptical to say the least. I explained all that I listed above to him, and he said he would call me back by Thursday. I received a call today, Friday May 15th from Mr. Rosenthal, during which he advised me that after spending considerable time tracking down the person who put my vehicle shipping package together, and confirmed with her that 2 key fobs were included. I advised Mr. Rosenthal that I had never contested that it left the dealership with 2 key fobs, my knowledge is only that it arrived at my house with 1, and not 2. During this phone call I was repeatedly advised that it has been so long since the sale, and Mr. Rosenthal had no previous knowledge of this missing fob, but he'll look into it. My premise is that I made the dealership aware of the missing fob immediately upon vehicle delivery, the delivery driver was still standing in my driveway, I would not let him leave until I spoke to someone at Audi Fletcher Jones. Because of this fact, I feel I did notify the dealership in a timely manner, and that the responsibility for notifications of appropriate personnel within Audi Fletcher Jones rested with them, and not with me. Should I have asked to speak with someone else? What number of people would it be appropriate for me to contact and notify? I mistakenly believed it was just 1. Mr. Rosenthal, to his credit, has promised to call me back on Tuesday 17 May, so I'm not certain of what the outcome will be, but it isn't looking good, is my feeling on this. Update to follow.

Undisclosed Vehicle Condition & Lack of Resolution After Sale I purchased a pre-owned 2023 Audi Q7 from Audi Fletcher Jones and unfortunately have experienced serious concerns with the transparency of the sale and the dealership’s response afterward. Shortly after purchase, I discovered that the exterior trim had been modified from its original factory condition (appears to be painted or wrapped black over chrome/silver trim). This modification was not disclosed at any point during the sale or in the listing. Since purchase, the trim has begun to visibly fail, including peeling, bubbling, and deterioration across multiple areas. In addition, the vehicle developed a consistent brake squealing issue at low speeds under light braking shortly after delivery. Given the mileage at purchase, this raised concerns about whether the vehicle was properly inspected or whether existing issues were not disclosed. I contacted the dealership multiple times, provided documentation, and requested inspection and clarification. Despite multiple opportunities to address the concerns, I did not receive a meaningful explanation or resolution regarding either issue. At this point, I have had to escalate the matter through formal consumer complaint channels and am reviewing further options. Advice to future buyers: * Get all cosmetic modifications explicitly confirmed in writing * Do not assume pre-owned means fully disclosed condition * Have any used vehicle independently inspected before purchase * Document everything immediately after purchase I would strongly encourage prospective buyers to carefully verify vehicle condition details before completing a purchase.

I had a terrible experience with Audi Fletcher Jones, specifically with sales rep Thomas Garcia. We scheduled an appointment in advance to test drive a preowned vehicle they claimed was available on the lot. When we arrived, Thomas made us wait about 15 minutes saying he was “looking for the keys” to a car he had just told us was parked right up front. After wasting our time, he then came back with a completely different story — that the car had supposedly been taken to service by a porter and was no longer available to test drive. This makes absolutely no sense. If the car wasn’t available, why wasn’t that communicated before our appointment? A simple call or message would have saved us the trip. Instead, it felt disorganized at best and dishonest at worst. This experience reflects very poorly on both the salesperson and the dealership. At a minimum, Thomas Garcia needs serious retraining in basic customer service and communication. Right now, it feels like they simply do not respect customers’ time. Would not recommend.

I recently purchased a used Audi RS e-tron GT from Audi Fletcher Jones as an out-of-state buyer, and unfortunately, my experience was disappointing. Before finalizing the purchase, I made multiple requests for detailed photos and videos of the vehicle, specifically asking for disclosure of any cosmetic imperfections since I was also considering other cars. I was reassured that the vehicle was in great condition. However, when the car arrived, I immediately noticed that the dashboard upholstery was delaminating and bubbling—an issue that was not disclosed. I reached out to the dealership right away to ask if they were aware of it and why it wasn’t mentioned, given my repeated requests for full transparency. The response from management was that they chose not to address it because the issue would be covered under warranty, and fixing it would have delayed the vehicle being front-line ready for sale. They also stated that they recommend out-of-state buyers visit in person to inspect vehicles themselves. While I understand the limitations of remote purchases, this response was disappointing. I made a clear effort to do my due diligence from afar, and I expected the dealership to be equally transparent—especially when directly asked. To make matters more frustrating, the car has now been at my local Audi dealership for over three weeks with no clear timeline for repair. Overall, I’m very disappointed with how this situation was handled and with the lack of effort to work toward any resolution. I hope this feedback encourages better communication and transparency, particularly for out-of-state customers.

Called this dealership a multitude of times last week and yesterday leaving messages for management NONE of which were returned. Left messages for Paul, Jason and Collin. Was ready to buy an S63 and a new RSQ8 they have but had questions about buying them both as well as transport and if they had restrictions on wiring, if I can send the funds from my business or if it had to be in the name that the vehicles would be titled under. Simple things, but wanted to hear directly from the manager.

Although a little more expensive than buying inland, I bought from Audi Fletcher Jones because of their owner perks, in particular Orange County airport shuttle service. However, this perk ONLY LASTS FOR 4 YEARS! This was not explicitly disclosed to me at the time of purchase, and I am very disappointed. I also did have a bad experience with one of my under warranty annual check-ups, where my car came out not washed. I was confused by this, but they assured me it had been handled, the car wash was just not completed. This was false. The car had not been serviced, as evidenced by the video they sent me that had the wrong car! My husband brought it back in with me and after a short battle they performed the service properly. I regret not sharing that with ownership at the time.

I scheduled a service appointment with Audi Fletcher Jones because I believed Fletcher Jones to be the most service-forward dealership, and because a rental car was confirmed after I specifically raised that requirement over the phone. The rental car was mandatory, and I made that clear when booking. I planned my morning around it, arriving early and making the trip out of my way. When I arrived, I was told there were no rental cars available. There was no prior call or message to inform me of the change, and no real acknowledgment of the inconvenience this caused. The situation appeared to be treated as routine. I have purchased three Audis over the years and am very much in the market for another vehicle. This experience sealed the deal for me regarding Audi - and not in a positive way. It wasn’t the lack of a rental car that frustrated me as much as the lack of communication and no concern.