Reviews
We test drove a used vehicle and was told the vehicle had
We test drove a used vehicle and was told the vehicle had 2 keys. we put a deposit down on the vehicle that day. Came back about a week later to finalize the purchase of the vehicle and was only given 1 key. When we asked about the second key, we were told by the salesman he could not find it, and he told us to give him a week. When my wife called hm a week later he said he could not find it and that he would order one. I owed them some paperwork on my trade and when I emailed the salesperson, I never got a reply. In that email I also asked the status of the second key. My wife additionally called the salesperson twice just to find out the status of the second key. Wanted to know if it was ever ordered and when to expect it. We have heard NOTHING since the wee we purchased the vehicle. We just would like to know if the second key was actually ordered, however, we have been ghosted by our salesman for over a week. It seems once we took ownership of the vehicle they do not care about you.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
I apologize for the lack of communication regarding your second key. That's not the level of service we aim to provide, and it's disappointing to hear that we've fallen short. I want to assure you that we care about all our customers, even after the sale is completed. Please contact me so that I can investigate this further and get you an update on your key as soon as possible. Thank you for sharing your feedback with us. William Wertheim - General Manager - williamwertheim@raylaks.com
Had catastrophic engine failure and they denied coverage
Had catastrophic engine failure and they denied coverage saying lack of lubricant. How stupid do they think I am. Very rude workers. Probably never buy another Honda.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are sorry that you were not satisfied with your visit and regret that we could not assist you further. While we understand how frustrating this situation must be, this particular claim was reviewed through an arbitration process that both you and Honda agreed to. A neutral third-party arbitrator thoroughly examined the facts and determined that the engine damage was due to a lack of oil, and therefore not eligible for coverage under the warranty. We know this is not the outcome you were hoping for, and we’re sorry that it has left you with a negative impression. We wish you well moving forward. Thank you.
Purchased a used 2018 Mini Cooper from Ray Laks, fall of
Purchased a used 2018 Mini Cooper from Ray Laks, fall of 2024. Unfortunately, a month after purchasing the vehicle, the battery died. Ray Laks quoted me $800.00 for the repair, I declined. No service wiggle room apparently, which means they really don't care about the customer and only about the money. I would advise you to look elsewhere if a sense of rightness matters.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, It's disappointing to hear about your experience with the battery issue. We strive for customer satisfaction and it's concerning that we fell short in this instance. If you're open to discussing this further, please feel free to reach out so we can address any lingering concerns you may have. Thank you, Richard Scheck - Service Manager - rscheck@lithia.com
Went into the service department and felt like an
Went into the service department and felt like an outcast. I'll go somewhere else
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for your review. Our team strives for welcoming and attentive service, and we are sorry that this was not reflected in your visit. If you would like to discuss this further, please feel free to reach out at your convenience. Thank you, Richard Scheck - Service Manager - rscheck@lithia.com
Salesperson Ms Brilynn Soulvie was very helpful easy to
Salesperson Ms Brilynn Soulvie was very helpful easy to deal with very professional no pressure
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- 5.0
- Does recommend this dealer
- Shopped for a new car
It is lovely to know that Brilynn could help you out during your recent visit to Ray Laks Honda! Thank you for your support and let us know whenever we can assist again!
Salesperson Ms Brilynn Soulvie was very helpful easy to deal with and very professional
I have been taken care of very quickly and efficiently.
I have been taken care of very quickly and efficiently. They were very nice and able to reach out to Honda for my transmission failure on my new car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that our team at Ray Laks Honda was able to assist you promptly and efficiently with your transmission issue. Thank you for sharing your experience, and we're here if you need anything else!
Very helpful, go out of their way to help with the
Very helpful, go out of their way to help with the experience. Friendly personalities also helps.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It is our pleasure to go above and beyond to provide a friendly and helpful experience! Thank you for five stars, and come again soon to Ray Laks Honda!
Prompt , courteous.
Prompt , courteous. Reliable , professional service. Clean comfortable waiting area with refreshment options. Service you can trust.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the excellent service and comfortable amenities at Ray Laks Honda. We're thrilled to know that our team provided a reliable and professional experience. We appreciate your trust in us!
Experience was out starting always very pleasant have
Experience was out starting always very pleasant have been a customer for years and will continue
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued support in our team at Ray Laks Honda. It is a pleasure working with you, and we can't wait to see you in again next time! Safe travels!
Professional, courteous, take time to explain things or
Professional, courteous, take time to explain things or answer any questions you have. Service completed in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Molly, we're happy to hear that you had a positive experience with our team at Ray Laks Honda. Thank you for highlighting the professionalism and efficiency of our service!