Reviews
They were very friendly. Always very helpful to me. Got me in right away. Fixed the problem. Very low stress.
They were very friendly. Always very helpful to me. Got me in right away. Fixed the problem. Very low stress.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Stacy is very helpful and pleasant to deal with. She answered all questions to my satisfaction. Also very knowledgeable about the vehicle I purchased. I would highly recommend her to anyone looking for a car.
Stacy is very helpful and pleasant to deal with. She answered all questions to my satisfaction. Also very knowledgeable about the vehicle I purchased. I would highly recommend her to anyone looking for a car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great sales service and overall wonderful experience dealing with the team. Deal worked and paperwork completed prior to arriving at the dealership. Couldn’t have asked for anything better. O wait besides the Best deal around!!! Thanks for the experience see you all soon.
Great sales service and overall wonderful experience dealing with the team. Deal worked and paperwork completed prior to arriving at the dealership. Couldn’t have asked for anything better. O wait besides the Best deal around!!! Thanks for the experience see you all soon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Zack, thank you for sharing your positive feedback! It's great to hear that everything was so seamless and efficient, and that you walked away with a fantastic deal. We truly value your business and look forward to seeing you again soon at Criswell Chrysler Dodge Jeep RAM of Thurmont. Safe travels!
Went to Criswell CDJR in hopes of trading my Hyundai in for a new Dart! The entire team went above and beyond to assist and make our purchase hassle and stress free! Caroline is very knowledgeable and helped us with all the technical details of this highy sophisticated PHEV. Bill Devine, sales manager, took time to explain the transaction in great detail. We did not feel pressured at all. Jeff Duncan, Finance Manager, reviewed all of our options and was great in helping us make the decision to lease! And even though it was a busy Saturday, Doug Martin, General Manager, took time to come and greet us and thank us for our business! I HIGHLY recommend Criswell CDJR if you want to be treated with respect and feel valued as a customer!
Went to Criswell CDJR in hopes of trading my Hyundai in for a new Dart! The entire team went above and beyond to assist and make our purchase hassle and stress free! Caroline is very knowledgeable and helped us with all the technical details of this highy sophisticated PHEV. Bill Devine, sales manager, took time to explain the transaction in great detail. We did not feel pressured at all. Jeff Duncan, Finance Manager, reviewed all of our options and was great in helping us make the decision to lease! And even though it was a busy Saturday, Doug Martin, General Manager, took time to come and greet us and thank us for our business! I HIGHLY recommend Criswell CDJR if you want to be treated with respect and feel valued as a customer!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our friendly and professional team is dedicated to delivering a fantastic car buying event, and it's wonderful to know we exceeded your expectations. Thanks again for choosing Criswell of Thurmont and taking the time to share this great review.
Anthony assisted us on buying a new car recently. He wasn't our salesman but since we purchased a new car and a used car, he assisted us with the new car process. He was very nice and professional! He was extremely knowledgeable of the new car and process needed to get us out the door fast. If you're in the market for new car, I highly recommend Anthony
Anthony assisted us on buying a new car recently. He wasn't our salesman but since we purchased a new car and a used car, he assisted us with the new car process. He was very nice and professional! He was extremely knowledgeable of the new car and process needed to get us out the door fast. If you're in the market for new car, I highly recommend Anthony
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Criswell of Thurmont and taking the time to highlight the efforts of our staff. We value the opportunity to work with you and are happy to see you were pleased with your overall experience. Don't hesitate to reach out if we can be of assistance with any of your future automotive needs.
They do not care about the customer just making money and moving product. not very responsive either.
They do not care about the customer just making money and moving product. not very responsive either.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
We strive to provide a positive experience and it's disappointing to see this was not the case for you. We apologize that your experience was anything less than positive and hope you'll consider giving us another chance to work with you in the future to offer a better interaction.
Friendly, however, nice is easy. I wanted very much to get an honest deal, and to find the place where I would want to return. I am deeply loyal and love to find a spot I can go to and not bother with the shopping around xx. First, the online price was nowhere close to the actual price I ended up paying (yes, I bought the car, it had been hard to find the one I was looking for - shame on me). Then the pricing was laid out by a sales manager, but some of the rebates were then not included in finance. When reviewing my paperwork, I found the discrepancy - but I had already signed so when I called the next day they were dismissive, expected to "trust" that I got them (but the math just didn't math). The salesperson followed up maybe a week later, then again another week or so later - certainly a nice touch. He was going to check on the status of my tags, but I never heard back. So, I emailed with two questions and once again no reply. All in all, very disheartening experience.
Friendly, however, nice is easy. I wanted very much to get an honest deal, and to find the place where I would want to return. I am deeply loyal and love to find a spot I can go to and not bother with the shopping around xx. First, the online price was nowhere close to the actual price I ended up paying (yes, I bought the car, it had been hard to find the one I was looking for - shame on me). Then the pricing was laid out by a sales manager, but some of the rebates were then not included in finance. When reviewing my paperwork, I found the discrepancy - but I had already signed so when I called the next day they were dismissive, expected to "trust" that I got them (but the math just didn't math). The salesperson followed up maybe a week later, then again another week or so later - certainly a nice touch. He was going to check on the status of my tags, but I never heard back. So, I emailed with two questions and once again no reply. All in all, very disheartening experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this feedback. We strive to provide a positive purchasing process from start to finish and are sorry to see we did not meet your expectations. We apologize for any oversight on our part and truly hope you will consider giving us another chance to work with you in the future to provide a better overall experience.
I've been buying cars every two years at the same place, a place that knows a loyal customer turns you more profit in the long run. I came to Criswell only because I was changing make, one that I plan to stick with based on how much I love this car. Really, I think most of us hope for similar thing - a fair deal, a pleasant experience and none of the bullshit that stereotypes tell us to expect. At least I got a pleasant enough experience.
Stacy did a great job. No playing around. Got trade info quick and done deal in 2 hrs. I would tell anyone to go see her. And Jeff always does a great job too. I have bought 2 vehicles from them and taking care of both times.No pressure at all there.
Stacy did a great job. No playing around. Got trade info quick and done deal in 2 hrs. I would tell anyone to go see her. And Jeff always does a great job too. I have bought 2 vehicles from them and taking care of both times.No pressure at all there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It's wonderful to know you enjoyed a fantastic vehicle buying event! We appreciate your continued patronage and look forward to your next visit with us.
She was an easy sales person to deal with honest and worked with us on truck wanted.
She was an easy sales person to deal with honest and worked with us on truck wanted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We want all of our customers to enjoy a simple and seamless vehicle buying event and it's great to see you had a remarkable experience. We hope you'll keep us in mind for any of your other automotive needs.
Salesman was great, they got in the vehicle i wanted that was at one of their other branches making it easier for me since Criswell of Thurmont was closer. Finance team was clear and easy to deal with
Salesman was great, they got in the vehicle i wanted that was at one of their other branches making it easier for me since Criswell of Thurmont was closer. Finance team was clear and easy to deal with
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our staff is happy to assist with any of your automotive needs. We're glad to see we were able to provide a simple and seamless purchasing process and thank you again for sharing this positive review. Don't hesitate to reach out if we can be of service to you in the future.