Difeo KIA

Very easy and pleasant nice people, didn’t have to wait long. Quick turn around

Great experience in this dealership whether in Sales or Service I’ve always been treated with respect and people are happy and extremely polite. I was there super early 7:30am for service on my Telluride and people where cleaning snow off the cars but made time to take care of me and service the vehicle in a timely fashion , in and out in less than one hr . Thanks to Matt and his team .

I was initially prepared to purchase a 2023 Mazda CX-5 from this dealership, but ultimately walked away due to how unprofessionally the situation was handled. To start, the salesperson I worked with, Sammy, was polite and informative. However, any time I asked a question, he insisted that I call him and rarely put important details in writing, which made it difficult to feel fully comfortable moving forward. When I decided I was ready to buy, I brought both my mechanic and my father to the dealership to inspect the vehicle. Despite the dealership knowing I was coming, the car was extremely dirty—especially the interior and back seats—which immediately raised concerns. Once the car was on the lift, my mechanic pointed out significant wear on the tires (they appeared never to have been rotated) and an issue with one of the brakes. When Sammy brought this to his manager, the interaction became uncomfortable. The manager made a rude comment about why I needed three people present, then asked my mechanic how much he was charging us to be there—an unnecessary and unprofessional remark. After my mechanic left, the manager stated that they do not replace tires on used cars, which I found surprising given the condition. He also claimed tires could be replaced for $89 each, which is unrealistic unless purchasing the lowest-quality options available. Regarding the brake issue, he said that if one brake were replaced, all four would need to be replaced—and that I would be charged for it—despite the car supposedly being “ready to go.” To make matters worse, while all of this was happening, my father stepped outside to update my mother by phone. The manager then remarked, “Oh, what, do we need a fourth person involved?” This comment was completely unnecessary and sealed my decision to walk away. I was extremely disappointed by how unprofessionally this was handled. While the salesperson was pleasant, management’s attitude, the condition of the vehicle, and the lack of preparedness made it clear this was not a dealership I could trust.

Shawna is wonderful!! She’s friendly, bubbly & gets business done!!!! Thanks Shawna you make day!

It was my first time there and I will definitely return..the wait was not very long..wait area comfortable. MATT was very informative re my auto. And even showed me a few things on my fob I was not aware. Thanks to Matt it was a easy pleasant experience!!!

Service department is fantastic. They always take good care of everyone. I have always been well informed of work being done. I come in as a waiter and never have to wait long. Matt and staff are great.

Always a great experience at this dealership! The service representatives are fantastic. They are always here to help you with whatever your needs may be with your vehicle. The best in the business!!!

Everyone was extremely polite. The cars salesmen pointed me towards the service desk. The lady at the desk was sweet and offered me coffee/tea while I waited. After my car was done with the recall, she went over everything with me. She did not try to sell me anything.

Very unhappy with the service. We bought a new car and they were supposed to give to oil changes and then they didn't want to pay for the second oil change they said in the small print which I apparently missed that it had to be done within a year and I came back within 14 months instead of 12 months even though it was supposed to be included they wouldn't budge. They also send me a monthly coupon for an oil change for $69 but they wanted to charge me $89 cuz we didn't have the coupon with us. The owner was not available for me to speak with and when I spoke with the manager she said that the owner could not be reached. Obviously the owner of the business is more interested in money and making money than he is in happiness of the customer or doing what is right ethically. My opinion is you should look elsewhere.

Simón is amazing at his job I recommend him 1,000%, He’s a very friendly and helpful person. He helped my family and I find the perfect car for us at our price range, This is our third time going there with him We can’t thank him enough for everything he has done for us, Thank you DiFeo KIA for having an Amazing Person around like Simon.