Reviews
They raise the price for no explicable reason. The car was dirty, has shattered glass inside broken pieces of plastic and regular dirt from sitting around for years. The guy lied to his teeth and said that they just got it when I know based on CarGurus and cars.com that it was in there a lot for over a year. When I told him that I called and was told on the phone that the price was the price and nothing was added he said we have to mark it down in order to attract customers. Extremely unethical and huge fat liars.
They raise the price for no explicable reason. The car was dirty, has shattered glass inside broken pieces of plastic and regular dirt from sitting around for years. The guy lied to his teeth and said that they just got it when I know based on CarGurus and cars.com that it was in there a lot for over a year. When I told him that I called and was told on the phone that the price was the price and nothing was added he said we have to mark it down in order to attract customers. Extremely unethical and huge fat liars.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, I’m sorry your experience at Victory Mitsubishi left you feeling frustrated. It’s understandable to be upset when the condition of the vehicle and pricing did not meet your expectations. Your feedback is important and will be shared with the team so we can review how these situations are handled and improve transparency for future customers.
Scammers. They sold me the car with 160 miles as it was new and with the price of a new car, turns out the catalytic converter was not the original and now they don't want to take care of it after it failed. Do not buy anything with them.
Scammers. They sold me the car with 160 miles as it was new and with the price of a new car, turns out the catalytic converter was not the original and now they don't want to take care of it after it failed. Do not buy anything with them.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, We are sorry to hear about your experience and the concerns you have with your vehicle. Our team takes matters like this seriously and would like the opportunity to review the details of your purchase and the current issue more closely. Please reach out to Victory Mitsubishi directly so we can look into this with you and work toward a proper resolution.
Scammers. They sold me the car with 160 miles as it was new and with the price of a new car, turns out the catalytic converter was not the original and now they don't want to take care of it after it failed. Do not buy anything with them.
Scammers. They sold me the car with 160 miles as it was new and with the price of a new car, turns out the catalytic converter was not the original and now they don't want to take care of it after it failed. Do not buy anything with them.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, We are sorry to hear about your experience and the concerns you have with your vehicle. Our team takes matters like this seriously and would like the opportunity to review the details of your purchase and the current issue more closely. Please reach out to Victory Mitsubishi directly so we can look into this with you and work toward a proper resolution.
they advertise a lower price , lie to you on the phone about the price to get you in the door, then tell you that is not the right price , i looked at a vechile that was advertised at 17,900 and when i went in person they said its wrong it’s actually 28,000, i went as high as offering 25,000 they would not budge. terrible . don’t recommend them
they advertise a lower price , lie to you on the phone about the price to get you in the door, then tell you that is not the right price , i looked at a vechile that was advertised at 17,900 and when i went in person they said its wrong it’s actually 28,000, i went as high as offering 25,000 they would not budge. terrible . don’t recommend them
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Jonathan, we are sorry to hear about your experience at Victory Mitsubishi. It is frustrating to feel misled by pricing, and we understand how that can affect your trust in the process. Your feedback is important, and we will make sure the team reviews this situation to prevent similar issues in the future.
Fran at the dealership got us taken care of. Fast friendly and efficient. In below zero temps my guy Fran was outside showing us all the vehicles we were interested in. I can’t thank him enough. True professional. Raise!
Fran at the dealership got us taken care of. Fast friendly and efficient. In below zero temps my guy Fran was outside showing us all the vehicles we were interested in. I can’t thank him enough. True professional. Raise!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear our team delivered fast, friendly, and efficient service in such frigid weather. We’re glad you’re enjoying your used BMW X1 and that we could help you find the right vehicle quickly. Please reach out if you need anything else.
FALSE ADVERTISING: Trying to work with these people was one of the worst experiences I have ever been put through. I drove an hour and a half from Central Jersey to see a car they had listed on cars.com. Upon arriving, they did not have the car ready to test drive. That was understandable, as many people no-show for test drives, but they then proceeded to have me sit for 45 mins while they "got it ready". The salesperson who was helping me, Jamal, also tried to tell me that the car was "finance only". I told him that I was not interested in financing, and he said he would have to discuss it with his manager. After test driving the car, I wanted to discuss the numbers, but Jamal told me that he was not authorized to do so, only a manager. He then came back and said there was only one manager and he was "busy with other customers", and that he did not know how long it would take to be able to speak to him. At this point, it was almost 8pm, so Jamal gave me his number and told me he would text me the final numbers that night so I could cut them a check and pick up the car in a few days. I texted him the next day, and received no response. I called the dealership's main line and tried speaking to the business manager, Nicole Gonzalez, who told me she would try to get a price from management and call me back. After a few days of calling and them saying they would "call me back", Nicole told me that "nothing could be done over the phone" (why did she tell me she would get me a price over the phone a few days before then?) and that I would have to come in again. I then asked her why Jamal told me that things could be finalized over the phone, and she put me on hold and then told me that Jamal would be calling me right after she hung up. To date, I still have not received a call from them. Overall they are scummy and dishonest people. Do not trust them.
FALSE ADVERTISING: Trying to work with these people was one of the worst experiences I have ever been put through. I drove an hour and a half from Central Jersey to see a car they had listed on cars.com. Upon arriving, they did not have the car ready to test drive. That was understandable, as many people no-show for test drives, but they then proceeded to have me sit for 45 mins while they "got it ready". The salesperson who was helping me, Jamal, also tried to tell me that the car was "finance only". I told him that I was not interested in financing, and he said he would have to discuss it with his manager. After test driving the car, I wanted to discuss the numbers, but Jamal told me that he was not authorized to do so, only a manager. He then came back and said there was only one manager and he was "busy with other customers", and that he did not know how long it would take to be able to speak to him. At this point, it was almost 8pm, so Jamal gave me his number and told me he would text me the final numbers that night so I could cut them a check and pick up the car in a few days. I texted him the next day, and received no response. I called the dealership's main line and tried speaking to the business manager, Nicole Gonzalez, who told me she would try to get a price from management and call me back. After a few days of calling and them saying they would "call me back", Nicole told me that "nothing could be done over the phone" (why did she tell me she would get me a price over the phone a few days before then?) and that I would have to come in again. I then asked her why Jamal told me that things could be finalized over the phone, and she put me on hold and then told me that Jamal would be calling me right after she hung up. To date, I still have not received a call from them. Overall they are scummy and dishonest people. Do not trust them.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we are truly sorry to hear about your experience at Victory Mitsubishi. What you described is not the level of service we aim to provide. We want to make things right and get more clarity on what happened. Please reach out to us directly so we can address this situation and find a resolution. Your feedback is important to us, and we appreciate you bringing this to our attention.
If I could I would give this place a negative -1 Star. Unethical, uneducated LAZY people. DO YOURSELF A FAVOR DO NOT WASTE YOUR TIME. This place simply advertising cars they don't have in stock.. As many other reviews state ,I also called before driving to make sure car was on the lot. They confirmed it is available and ready to test drive. I came in, UNETHICAL TEAM did not even approach us in a right manner. We were told to wait on ripped off chairs and broken table next to it. After waiting more than normal time, " salesperson" approached telling us the car is not available to be test driven or seen. Wasted time, money , gas just to come in to this miserable place and hear that the car is not available. Save your time and avoid such places.
If I could I would give this place a negative -1 Star. Unethical, uneducated LAZY people. DO YOURSELF A FAVOR DO NOT WASTE YOUR TIME. This place simply advertising cars they don't have in stock.. As many other reviews state ,I also called before driving to make sure car was on the lot. They confirmed it is available and ready to test drive. I came in, UNETHICAL TEAM did not even approach us in a right manner. We were told to wait on ripped off chairs and broken table next to it. After waiting more than normal time, " salesperson" approached telling us the car is not available to be test driven or seen. Wasted time, money , gas just to come in to this miserable place and hear that the car is not available. Save your time and avoid such places.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Ruben. We’re very sorry to hear about your experience at Victory Mitsubishi. What you described is not the experience we want for any customer. Please reach out to our management team directly so we can understand the situation and see how we can make things right.
I had a HORRIBLE experience at this LOW LEVEL dealership! I showed up with my family for an appt. to do a test drive of a car - unbeknownst to me - it was a BAIT & SWITCH car. They NEVER intended to SELL this car - ONLY to LURE and FOOL customers through DECEPTIVE practices. They claimed to have TWO vehicles for me to test drive and showed me NONE of them - because they were being SERVICED. The RUDE manager, Kevin Zamora, then told us 'there's the door'. And we took our children and walked out the dealership. I REFUSE to spend my money at a DISHONEST business... AND NEITHER SHOULD YOU. Skip their business and go somewhere REPUTABLE.
I had a HORRIBLE experience at this LOW LEVEL dealership! I showed up with my family for an appt. to do a test drive of a car - unbeknownst to me - it was a BAIT & SWITCH car. They NEVER intended to SELL this car - ONLY to LURE and FOOL customers through DECEPTIVE practices. They claimed to have TWO vehicles for me to test drive and showed me NONE of them - because they were being SERVICED. The RUDE manager, Kevin Zamora, then told us 'there's the door'. And we took our children and walked out the dealership. I REFUSE to spend my money at a DISHONEST business... AND NEITHER SHOULD YOU. Skip their business and go somewhere REPUTABLE.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Carlos, I’m very sorry to hear about your recent experience. This is not the type of service we want anyone to have at Victory Mitsubishi. Your feedback will be shared with our team so we can address these issues and work to prevent this from happening in the future. We truly regret that your visit was handled this way and appreciate you bringing it to our attention.
Adrian was very helpful. He explained all the details and made sure to get me the best deal on the insurance. I definitely recommend him!
Adrian was very helpful. He explained all the details and made sure to get me the best deal on the insurance. I definitely recommend him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Victory Mitsubishi!
THIS PLACE IS A SCAM!!!!!!! They post low prices online to lure people in, then add $10K in bogus 'reconditioning' fees to start bargaining with you. These are 90's used car dealer tactics that should be banned. I am reporting the listing/company to the proper channels. Wasted hours of my time. These sales practices are predatory and lack integrity. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!
THIS PLACE IS A SCAM!!!!!!! They post low prices online to lure people in, then add $10K in bogus 'reconditioning' fees to start bargaining with you. These are 90's used car dealer tactics that should be banned. I am reporting the listing/company to the proper channels. Wasted hours of my time. These sales practices are predatory and lack integrity. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi there, we’re sorry to hear about your experience and understand your frustration. At Victory Mitsubishi, we aim to be upfront with all pricing and fees, and it’s disappointing to hear that didn’t come across in your visit. We’d like the chance to review what happened and address any concerns you have. Please contact us at your earliest convenience so we can speak with you directly and work toward a resolution.