Reviews
The service department is a 5 star. Always very knowledgeable and ready to help. I took my car I. For an oil change and it need other service and they were on top of it. It?s always nice when it?s all free.
The service department is a 5 star. Always very knowledgeable and ready to help. I took my car I. For an oil change and it need other service and they were on top of it. It?s always nice when it?s all free.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so happy to hear that our service department provided 5-star service for you! Our team takes pride in being knowledgeable and ready to help with any additional services your car may need. We appreciate your business and look forward to serving you again in the future. Thank you for the positive review!
With as many cars I have bought over the years this was the most pleasant experience I have ever had, no stress and no pressure, what more can you ask for.
With as many cars I have bought over the years this was the most pleasant experience I have ever had, no stress and no pressure, what more can you ask for.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We are thrilled to hear that your car-buying experience with us was stress-free and pressure-free. Customer satisfaction is our top priority and we are happy to have provided a pleasant experience for you. We appreciate your business and look forward to serving you again in the future.
I believe this place was xx. I went in after pre-approval, yes I know it does not mean guarantee from a bank. Yet I was told some false information which caused a huge ordeal so I called and complained regarding my experience. They claim to help all credit levels yet did not even try to get me into a car, then after complaint ran me through one bank and never heard back from them.
I believe this place was xx. I went in after pre-approval, yes I know it does not mean guarantee from a bank. Yet I was told some false information which caused a huge ordeal so I called and complained regarding my experience. They claim to help all credit levels yet did not even try to get me into a car, then after complaint ran me through one bank and never heard back from them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize for the negative experience you had and will review our processes to ensure accurate information is always provided. We strive to assist customers of all credit levels and will work to improve in the future. Thank you for bringing this to our attention.
Great service, Nice staff and they took care of me. Traded in my car for a outlander phev and it has been my favorite car I?ve owned
Great service, Nice staff and they took care of me. Traded in my car for a outlander phev and it has been my favorite car I?ve owned
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback! We're thrilled to hear that you had a great experience with our team and love your new Outlander PHEV. Enjoy the ride!
The sales people were so awesome. Linnea explained in detail about purchase of my vehicle . Sales team were smiling helping us get into my new car. Keep up the good works.
The sales people were so awesome. Linnea explained in detail about purchase of my vehicle . Sales team were smiling helping us get into my new car. Keep up the good works.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the positive review! Our team here at James Mitsubishi is thrilled to hear that you had a great experience with Linnea and our sales team. We always strive to provide exceptional service and we're glad we could help you get into your new car. We appreciate your feedback and look forward to seeing you again in the future. Keep on smiling! 😊 #CustomerSatisfaction #HappyCustomers
Just want to say i appreciated the respect and approach from everyone at dealership, especially justin, very courtious and helpful from start to finish.purchased my first brand new vehicle with these guys, a 2025 outlander very happy with it. Thanks to all at mitsubishi.
Just want to say i appreciated the respect and approach from everyone at dealership, especially justin, very courtious and helpful from start to finish.purchased my first brand new vehicle with these guys, a 2025 outlander very happy with it. Thanks to all at mitsubishi.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the feedback Sean! Congratulations again on your first brand new car!
Worst place to purchase a vehicle General Sales Manager is Rude and Condescending and has absolutely NO Respect for anyone. Wouldn't suggest this dealership to anyone. No-one deserves to be treated the way he treats people.
Worst place to purchase a vehicle General Sales Manager is Rude and Condescending and has absolutely NO Respect for anyone. Wouldn't suggest this dealership to anyone. No-one deserves to be treated the way he treats people.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Good afternoon, My name is Joe Melioris and I am one of the managers here at James Mitsubishi. I would love the opportunity to speak with you about your most recent visit to our store and your dissatisfaction surrounding one of the managers. I can be reached any time Monday through Friday, 9am through 5pm, and my number here is 315-356-4444. Thank you for your time and I look forward to hearing from you soon! Joe Melioris
The place really sucks wouldn’t recommend anybody buying a vehicle from them. They don’t stand by the status. I referred people over to them and they never gave me $100 that they promised and besides that they did not go back on their words on the card that I had purchased I wouldn’t recommend anybody buying James Mitsubishi and Rome the worst car dealership I ever been attended
The place really sucks wouldn’t recommend anybody buying a vehicle from them. They don’t stand by the status. I referred people over to them and they never gave me $100 that they promised and besides that they did not go back on their words on the card that I had purchased I wouldn’t recommend anybody buying James Mitsubishi and Rome the worst car dealership I ever been attended
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning Paul, My name is Joe Melioris and I am one of the managers here at James Mitsubishi. I would love the opportunity to speak with you regarding your most recent review! I can assure you that we stand behind any "status" that we have ever put out into the public so whatever the issue is I am confident that we can resolve it! As far as the $100 referral, that is an easy fix! Sometimes customers get so excited during the buying process that they forget to tell the salesman who it was that sent them in. All I would need to know is who you had referred so that I can confirm that with them and you will be all set! I can be reached any time Monday through Friday, 9am through 5pm and my phone number is (315)356-4444. Thank you for your time and I look forward to speaking with you soon! Joe Melioris
This is my 4th Mitsubishi .Ot is the perfect car for my long and short rides. Great mileage and smooth ride. It also looks smashing,
This is my 4th Mitsubishi .Ot is the perfect car for my long and short rides. Great mileage and smooth ride. It also looks smashing,
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the review as well as your continued business Peggy!
They provide fast and friendly service and do a great job communicating about the progress of the services. I can't live without my car, and they allowed me to use one of their vehicles.
They provide fast and friendly service and do a great job communicating about the progress of the services. I can't live without my car, and they allowed me to use one of their vehicles.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the review James!