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Mercedes-Benz of Music City

(1,018 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Music City from DealerRater.

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Thanks for a great car and a satisfying experience....

Thanks for a great car and a satisfying experience. Emelio Valdivia, in sales, is very friendly and helpful while also efficient and professional. We're very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mike, Thank you for your business and this review. We're happy to hear Emelio and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us https://www.dealerrater.com/nmanager/autoresponse/queue/my-queue#know.

Great dealership. My service advisor, Brock Keller, is a...

Great dealership. My service advisor, Brock Keller, is a very professional young man who understands the meaning of "service". From the time of purchase to returning for scheduled maintenance I have found everyone I have dealt with to be not only professional but also very personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thanks for sharing your thoughts about your recent experience working with Brock here at Mercedes-Benz of Music City. We appreciate your business and hope to see you again soon!

Absolutely beautiful show room, Knowledgeable...

Absolutely beautiful show room, Knowledgeable professionals that treat you like a VIP! Thank you Emilio and Killian for finding a great deal on an Amazing Car! No other dealer comes close to Mercedes Benz of Music City!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mrs. Brown, Thank you so much for your excellent review! We are so glad that Emilio and Killian had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

Ask for John Bailey!

Talk to my man John Bailey, a total pro! He will make it so easy and a true white glove experience. Very knowledgable and friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Mercedes-Benz of Music City, your feedback and rating mean a lot to us. We're glad John and the team were able to help, and we hope to see you again!

Great experience with Bea Mohsenin at MBMC ! Her years of...

Great experience with Bea Mohsenin at MBMC ! Her years of knowledge with MB is very evident and appreciated. Never had a better person to work with. Thanks Bea !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this review. We are so glad you enjoyed your time with Bea. We are so lucky to have her on our team. We will pass on your kind words. Thank you for being our customer!

Easiest car transaction

Had a wonderful experience at Mercedes of Nashville yesterday. Kate C was our sales lady and was so friendly and made this process so easy and smooth. Would not hesitate to purchase from there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Allison, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of Music City are glad to have you as a customer.

Excellent Customer Service

From start to finish all the employees I dealt with were polite and professional. Brent my service advisor listened to my concerns and took care of them all. He took the time to explain everything they did and actually told me he appreciated my business and Thanked me. Which you hear much in this country any more especially from young people. After this experience, I have full trust in their service department and will be a customer of Mercedes-Benz of Music City for a life-time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Chuck, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments withBrent and the rest of our team, and we look forward to working with you again.

Excellent Customer Service

From start to finish all the employees I dealt with were polite and professional. Brent my service advisor listened to my concerns and took care of them all. He took the time to explain everything they did and actually told me he appreciated my business and Thanked me. Which you hear much in this country any more especially from young people. After this experience, I have full trust in their service department and will be a customer of Mercedes-Benz of Music City for a life-time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Music City, we look forward to having you as one of our valued customers for many more years to come!

Pre-owned GLC300

We enjoyed working with Kate Cardin during our shopping experience for a new vehicle. She was very prompt in replying to our request, and leading up to our appointment, she gathered information about our interests and preferences so that we could make the most of our time. We ultimately compared a GLB and a GLC and during our test drives, and she was incredibly knowledgeable and objective in what the two models would deliver side-by-side. Additionally, during the buying process, there were no games or gimmicks. She provided information on the current manufacturer promotion, we quickly arrived at an appropriate sale price that was at market value and then were provided with different financing options. Would highly recommend seeing Kate and her team if you're in the market for a Mercedes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words for Kate, and for taking the time to leave us this wonderful feedback! We're glad that you had such a positive experience and we look forward to assisting you with any future automotive needs.

Great Car - Great Service

We enjoyed working with Kate Cardin during our shopping experience for a new vehicle. She was very prompt in replying to our request, and leading up to our appointment, she gathered information about our interests and preferences so that we could make the most of our time. We ultimately compared a GLB and a GLC and during our test drives, and she was incredibly knowledgeable and objective in what the two models would deliver side-by-side. Additionally, during the buying process, there were no games or gimmicks. She provided information on the current manufacturer promotion, we quickly arrived at an appropriate sale price that was at market value and then were provided with different financing options. Would highly recommend seeing Kate and her team if you're in the market for a Mercedes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Kate and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!