Stonecrest Honda

I strongly advise you to find another dealership to work with! I purchased my 2022 Honda Pilot from Stonecrest Honda in August 2025 and brought it back when multiple warning lights came on this past weekend. This was my first purchase on my own through a traditional dealership, so I wanted to continue doing business with them. My car was towed in on Monday afternoon, and I was told I’d have an update by, at the latest, Tuesday. I didn’t hear anything from anyone, and the service tracker wasn’t updated, until I followed up myself on Thursday morning. That’s when things went downhill. I was told the issue was with the camera/sensor and was quoted over $2,000 out of pocket. I called to make sure I was reading the service report correctly and was told the repair wouldn’t be covered under my extended warranty due to “outside influence,” but in the same breath, I was told there was no physical damage to the camera. I reached out to the warranty company myself, and they confirmed that the repair would be covered since the whole camera needed to be replaced and there was no physical damage. I then called the dealership back, and the technician said they would contact the warranty company. The technician called me back about an hour later and said the warranty company had denied the claim, so I reached back out to the warranty company again. They confirmed *nobody* from the dealership had reached out to them and no claim had even been submitted at that point. I left a voicemail for the service manager asking why my repair was being pushed so hard to not be covered under warranty, and I also asked why the technician would lie about contacting the warranty company in the first place. The manager never returned my call, but the technician called back about an hour later saying the repair was suddenly approved under warranty. The part had to be ordered on Thursday, so I was told my car would be ready around lunchtime or a little after. My car wasn't ready for pickup until Friday evening at 5pm. I had to go an entire work week without a vehicle and no voluntary updates from the dealership. My issue isn’t just with the initial handling. It’s the total lack of communication and accountability throughout this entire process. I would have been out over $2,000.00 out of pocket if I hadn’t pushed back about my warranty coverage. After all of this, Stonecrest texted me and asked if I would leave a Google review yesterday. I told them a review may not be a good idea, and I was told someone would call me today to discuss my experience. I gave multiple timeframes, including "I'm available the rest of the day" but no one ever followed through, even after I reached out again. Between the delayed updates, lies about warranty coverage, and lack of follow up, I have completely lost trust in this dealership. I will never willingly do business with Stonecrest Honda again. If you do decide to do business with this dealership, I would *strongly* recommend verifying coverage directly with your warranty company before agreeing to any repairs.

Another bad experience, Lied to yet again! I will never do business with them again.

My family experienced the classic bait-and-switch scam at this dealership. We scheduled an appointment a week in advance to see a specific used Mazda CX3. The sales representative confirmed the appointment multiple times — a week before, the day prior, and even via text messages just hours before we arrived. After driving an hour to get there, we found that our sales rep was nowhere to be found. Another employee greeted us and casually informed us that the Mazda3 was “not available,” then tried to show us “similar” vehicles. There were no other used Mazdas on the lot — only new ones. This made absolutely no sense given the repeated confirmations from the rep. We ended up wasting over two hours, including the 20 minutes we spent waiting in the lobby for an appointment we had confirmed the same day. Lesson learned: If you plan to see a specific vehicle, call the dealership manager directly on the day of your appointment to confirm that the car is actually available for a test drive on the lot. Better yet, save yourself the frustration and avoid this dealership altogether. They’re either running a bait-and-switch scam or are completely disorganized and unable to honor basic commitments.

I found a car we liked, contacted the dealer made sure it was available for sale. Asked questions. Called an hour before going to the dealership (from 2 hours away) called half way there since traffic was bad, told it was there and no one else was on the vehicle. Got there and as soon as we told them what car we wanted the passed is off on someone else. Sat for 15 min and then was told it went to auction that day. I gave them the benefit of the doubt and was just disappointed. But the car kept coming up in me searches and 2 weeks later it is still showing for sale on their site.

This dealership will do anything for a quick buck. Including stabbing you in the back. Found a vehicle we were extremely interested in through this dealership. I called that day three different times with different questions regarding the vehicle. I explained I would be coming from out of state (4.5hours away). I also had been connected to a sales rep who sent me an email with a video of the vehicle too. I then called and made an appointment to come see the vehicle and test drive it for the following day. The text message even mentioned how we were considered a “vip appointment” since we were coming out of town and I was told on the phone, the vehicle would be moved to the side and set on a hold to ensure it would be available for us to see since we were traveling to come see it. The next day I received three text messages and a phone call stating how the vehicles was ready for us (last text being at 3:10). We arrived (cash already withdrawn and ready for business) at 4:25 for our appointment only to find out the vehicle had been sold. The woman who was “helping” us then proceeded to try and get me to see a $40k vehicle (the one we came to see was priced at $13k…..doesn’t exactly match). I explained that was out of our price range and she then tried to push leasing it on us since “payments would make it cheap”. When I declined doing the lease option, she then turned towards my husband and asked him instead. Needless to say we left empty handed and very disappointed we had wasted our Saturday, gas, and had been away from our kids. A sorry excuse for customer service.

This dealership will do anything for a quick buck. Including stabbing you in the back. Found a vehicle we were extremely interested in through this dealership. I called that day three different times with different questions regarding the vehicle. I explained I would be coming from out of state (4.5hours away). I also had been connected to a sales rep who sent me an email with a video of the vehicle too. I then called and made an appointment to come see the vehicle and test drive it for the following day. The text message even mentioned how we were considered a “vip appointment” since we were coming out of town and I was told on the phone, the vehicle would be moved to the side and set on a hold to ensure it would be available for us to see since we were traveling to come see it. The next day I received three text messages and a phone call stating how the vehicles was ready for us (last text being at 3:10). We arrived (cash already withdrawn and ready for business) at 4:25 for our appointment only to find out the vehicle had been sold. The woman who was “helping” us then proceeded to try and get me to see a $40k vehicle (the one we came to see was priced at $13k…..doesn’t exactly match). I explained that was out of our price range and she then tried to push leasing it on us since “payments would make it cheap”. When I declined doing the lease option, she then turned towards my husband and asked him instead. Needless to say we left empty handed and very disappointed we had wasted our Saturday, gas, and had been away from our kids. A sorry excuse for customer service.

The sales staff was attentive without being overbearing. They gave us a good honest deal without any hidden fees or surprises.

This morning I went to Conyers Honda for an oil change. I admit I am getting up in age. When the advisor came out , Terence McKibben he asked if I had an appointment and I stated no. He then asked what do you need done. I immediately said oil change. He reached in and push the button and said” you’re only at 40%, you’re good. Being on Social Security That was a small gesture but it saved me almost $80 . That was truly honesty and above and beyond. He is to be commended. Thanks Terrence, you are my go to whenever I come to Conyers Honda. KEEP UP THE GOOD WORK!!!!! GREAT JOB!!!!

My Service Advisor was awesome She had a very positive attitude and helped me to understand the ins and outs of Service, By far this was my best experience since I have been dealing with Stonecrest Honda. She definitely is a asset to your company and may I had a hidden jewel in your company..

Took my car and key and wouldn't give them back until I threatened to call police. Promised they performed a multi-point inspection but I had to have $3000+ in front end repairs before it could be aligned.