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Reviews
I have been a happy Lexus owner for over 20 years and the service department department And Chuck Gamel at this dealership has always taken care of my many Lexus’s. That’s why I have never considered any other make automobile nor gone to another dealership. As long as I can continue to get this great service I will go back to Butler.
I have been a happy Lexus owner for over 20 years and the service department department And Chuck Gamel at this dealership has always taken care of my many Lexus’s. That’s why I have never considered any other make automobile nor gone to another dealership. As long as I can continue to get this great service I will go back to Butler.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a loyal Lexus owner for over 20 years and for sharing such kind feedback. We’re truly glad to hear that Chuck Gamel and our service team have consistently taken great care of your vehicles and helped make your experience a positive one. Your continued trust means a lot to us, and we look forward to serving you for many more years to come. Best Wishes Thomas Idzik Marketing Manager
We have been longtime Lexus owners and currently own three Lexus vehicles, so this experience was extremely disappointing. While Ron, our salesperson, and Taylor at the front desk were both professional, responsive, and excellent to work with, the handling of our tag and registration process by Charde Harvey was frustrating and unnecessarily difficult. After nearly 60 days, a tag extension, and ongoing communication issues, we were still facing an expired temporary tag situation despite the dealership already having the title. We were ultimately left concerned about driving with an expired temporary tag because the issue was still unresolved. This is not the level of professionalism or customer service we have come to expect from the Lexus brand. I hope this feedback is taken seriously because customer experience and communication matter.
We have been longtime Lexus owners and currently own three Lexus vehicles, so this experience was extremely disappointing. While Ron, our salesperson, and Taylor at the front desk were both professional, responsive, and excellent to work with, the handling of our tag and registration process by Charde Harvey was frustrating and unnecessarily difficult. After nearly 60 days, a tag extension, and ongoing communication issues, we were still facing an expired temporary tag situation despite the dealership already having the title. We were ultimately left concerned about driving with an expired temporary tag because the issue was still unresolved. This is not the level of professionalism or customer service we have come to expect from the Lexus brand. I hope this feedback is taken seriously because customer experience and communication matter.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ms. Elkins, we have combed through our database and we cannot locate you as a customer. Please reach out to customercare@butlercars.com, we would love to help resolve any confusion here.
Outstanding service professional respectful polite efficient make sure that you understand exactly what you need to keep your vehicle safe and preforming properly. Excellent customer service
Outstanding service professional respectful polite efficient make sure that you understand exactly what you need to keep your vehicle safe and preforming properly. Excellent customer service
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We’re happy to hear you had an outstanding experience and that our team provided professional, respectful, and efficient service while making sure everything was clearly explained for your vehicle’s safety and performance. Delivering excellent customer care is always our goal, and your kind words mean a lot. Best Wishes Thomas Idzik Marketing Manager
Personable knowledgeable friendly helpful, did a good job explaining everything in detail Carlos Franco will get cha fixed up
Personable knowledgeable friendly helpful, did a good job explaining everything in detail Carlos Franco will get cha fixed up
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your feedback! We’re glad to hear you had a personable, knowledgeable, and friendly experience, and that everything was explained clearly in detail. We’ll be sure to pass along your kind words to Carlos Franco as well. Best Wishes Thomas Idzik Marketing Manager
This is the best service that I have ever received from a car dealership in my lifetime! The general manager talks to me regularly. The service manager is excellent and my representative for maintenance on my Lexus always provides top tier service and knows me on a first name basis.I would highly recommend them to friends and family.
This is the best service that I have ever received from a car dealership in my lifetime! The general manager talks to me regularly. The service manager is excellent and my representative for maintenance on my Lexus always provides top tier service and knows me on a first name basis.I would highly recommend them to friends and family.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing such amazing feedback! We’re truly glad to hear this has been the best service experience you’ve ever had. It’s great to know our general manager stays in regular contact, our service manager continues to provide excellent support, and your maintenance representative consistently delivers top-tier care on a first-name basis. We really appreciate your recommendation to friends and family—it means a lot to our entire team. Best Wishes Thomas Idzik Marketing Manager
This time I had a great experience, I was given a loner car to drive. My rep Mendez was great
This time I had a great experience, I was given a loner car to drive. My rep Mendez was great
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your feedback! We’re so glad to hear you had a great experience and that the loaner car made things more convenient for you. It’s also great to know Mendez took good care of you during your visit—we’ll be sure to pass along your kind words. Best Wishes Thomas Idzik Marketing Manager
This dealership services are very good. Does a great job on vehicle. Gets you in and out. In a timely manner.
This dealership services are very good. Does a great job on vehicle. Gets you in and out. In a timely manner.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your feedback! We’re glad to hear you had a great experience with our service team and that your vehicle was taken care of efficiently and in a timely manner. We truly appreciate your kind words and support. Best Wishes Thomas Idzik Marketing Manager
The location was excellent, and the staff provided a welcoming environment that fostered a sense of community. My sales representative, Anthony, and the financial team delivered outstanding service.
The location was excellent, and the staff provided a welcoming environment that fostered a sense of community. My sales representative, Anthony, and the financial team delivered outstanding service.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for sharing your feedback! We’re glad to hear you enjoyed the excellent location and welcoming environment, and that it created a strong sense of community during your visit. It’s also great to know Anthony and our financial team provided you with outstanding service. We truly appreciate your kind words and support. Best Wishes Thomas Idzik Marketing Manager
Dealership has a Very efficient and personable staff. Scott is so helpful and easy to work with.
Dealership has a Very efficient and personable staff. Scott is so helpful and easy to work with.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your feedback! We’re glad to hear you had a positive experience and found our team to be efficient and personable. It’s great to know Scott was especially helpful and easy to work with. We truly appreciate your kind words and support. Best Wishes Thomas Idzik Marketing Manager
Very professional, clean and quick!! The sales man down to the financial advisor. I definitely will recommend and come back again.
Very professional, clean and quick!! The sales man down to the financial advisor. I definitely will recommend and come back again.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for sharing your feedback! We’re glad to hear you had a very professional, clean, and quick experience, and that both our sales team and financial advisor took good care of you. We truly appreciate your recommendation and look forward to seeing you again. Best Wishes Thomas Idzik Marketing Manager