Koch 33 Toyota

Ryan Donahue was awesome. He managed to get us into a brand new car at the best possible rate. He was honest, respectful, and made the entire buying process a lot easier than we were expecting. We would also like to shout out the other team memebers that helped along the way Blake in the finance department and Aaron from their insurance department are also great members on the team and will help you get what you want and need! Thanks guys for all your help! Toyota, give them a raise!!! They deserve it!

Megan Pritchard was great to work with. Very knowledgeable about every part of the sale!!!

Megan Pritchard was absolutely wonderful to work with. From start to finish she made the process of getting my new RAV4 easy, stress free, and actually enjoyable. She was incredibly knowledgeable, patient, and never pushy. Megan took the time to answer all my questions, explain everything clearly, and made sure I felt confident in my decision. She truly went above and beyond and made me feel like a priority the entire time. If you’re looking for someone who genuinely cares and will take great care of you, I couldn’t recommend Megan more highly.

You want a car go to Megan Pritchard period she is your go to girl.

I leased a 2022 Tacoma from Koch. I put all of 17,500 miles on it in 3 years and took impeccable care of it. So, I went to Koch to purchase the Tacoma. After forcing me to get a buyout inspection, I was stunned to learn that I could only get a high used car interest rate. Then, I learned I had to pay taxes and registration fees. Then, the salesperson, Oscar, left me sitting at his desk for more than 20 minutes. When I got up to see where he was, he was laughing it up with a couple. I went back to the Service department to get my car, and waited. Oscar told me the best monthly payment he could get was $500 for 84 months. I got mad and we exchanged words. At one point, I said that this was at least the sixth consecutive car we purchased or leased from Koch, and that I will take my business elsewhere. Oscar told me to “go ahead.” Then, when my car was ready, I went to pay and Oscar and his manager approached me to tell me I had to pay $170 for the buyout inspection when I never bought it out. I left and went across the highway and bought a Hyundai. When I turned in the Tacoma at Koch, I asked to be reimbursed for the buyout inspection. Oscar told me he would talk to his manager the next day. I never got reimbursed. Natalie Klein sent me an email asking how my buyout visit went. So, I called her and left her a message. No call back. After being a loyal customer for many years, this is how I was treated. Koch is not a place to buy or lease a car. If you do, then stay away from Oscar. He epitomizes a sleazy car salesman.

This place uses creepy predatory tactics. They will not leave you alone. I did not even directly get in touch with them about a car I was looking to trade in/ sell, but they received my information through another third party website. I recently just received a creepy email on a Sunday morning. Even on day's that they aren't open, they will still reach out to you. I do not recommend and I am shocked that this sort of salesmanship is even legal in this country.

I’ve never felt more disrespected by car dealership as a customer. Koch 33 Toyota reached out to me and sent me an offer to buy my vehicle. The offer looked very fair at first. When I spoke to the representative on the phone, I addressed my concerns that I would have a 1 1/2 hour drive there and I don’t want to waste anyones time and end up with an unreasonable offer upon arrival. She assured me that they were looking for my specific vehicle and they would honor my offer if not increase it. I was definitely skeptical but decided to take a chance and drive down. A salesman took my keys/info and decided to have a 10 minute conversation with another sales rep before finding the “appraiser”. After about a 30 minute wait, the salesman came back and stated they didn’t want my vehicle. I asked why and they stated “he felt a little issue with the transmission”. I asked the salesman to take me over to the appraiser so I can speak to him. (This is when the real disrespect started). I asked the appraiser (Keith Doddy) what was going on and he rudely said “yeah I dont want it I don’t like the transmission”. I asked if he would take me for a test drive so I can see the issue he was describing. In an even ruder statement he then said “bud I’m busy I cant do that”. I replied with you guys made me an offer and asked me to come here, I just drove an hour and a half to be here and you can’t even show me the issue? He then dramatically grabbed his coat and headed for the door. We jumped in the vehicle and proceeded for test drive number two. While on the test drive he tried to re-create this fabricated issue. When it never happened, he then stated “oh well maybe its warm now”. I literally drove the car for the last hour and a half and the thermostat never moved from the beginning of this “appraisal” to the end. We arrived back at the dealership and he jumped out, headed for the door, and said “yeah not interested”. Probably top 5 most disrespectful encounters in my entire life. This is how Koch 33 Toyota treats their “valued customers”. Please beware with your dealings with this dealership. Wouldn’t be surprised if this is how they treat customers that might have issues with vehicles they have sold. Shame on Koch 33 Toyota. Couldn’t be more disappointed. For context, I took my vehicle to 5 other dealerships the same day and not a single one said there was an issue with the transmission or drivetrain. Didn’t even offer me an apology or any compensation for my time/gas burned for the trip. Please please please be aware.

This place has the worst costumer service and I never felt so horrible making a purchase in my life. I was lies to and manipulated and played games with and I will never be going back to this place and would never recommend this place to anyone so please learn from my experience and if your local look into the allentown location instead

Customer service & sales team seemed fantastic! The dealership was very welcoming & accomodating to buy! Fair price for the vehicle, and happy with the warranty and perks for purchasing a vehicle from them. I had made the commitment to purchasing this vehicle 1 week prior to coming in to pick it up. But that vehicle was not ready for me to drive off the lot when I walked in. Considering they had a full week to have this vehicle ready, it should've been easily ready before I got there for my well in advance scheduled purchase & pickup date. This caused me to be an hour late to work, causing chaos for my work schedule that day. UPDATE: this car garage puts on China made tires that are UNSAFE to drive on! Then the sales manager has the nerve to tell me that rubber is made the same in China as it is in America, that alot of Pa is going away from cement roads, and that they always put good parts on any vehicle that they sell. FACT CHECK: 25% of PA freeways are made entirely of cement & 59% are a hybrid of cement & asphalt. China made tires have a reputation of being made with poorer rubber components, performance issues, and are not as safe as American made tires. Stop trying to lie to women and think that we're gullible! How wonderful is it to purchase a vehicle with good tread depth, but such terribly made tires that I NEED to purchase much better tires for ASAP? If it is important to you to have good quality tires on the used vehicle you purchase, keep that in mind with this dealership. I've taken my car back to there. The sales manager might as well laugh in my face. These tires are by far the worst tires I've ever driven on! I can't drive safely in pouring down rain or on cement roads to the point I try to rearrange my schedule as much as possible to not be out driving in heavy rain. These tires slip, lose traction, hydroplane, and I've been down to 35 mph on the interstate over how bad these tires are. I always buy good tires, and expect a dealership claiming they have such a good reputation, to put good quality tires on their vehicles. I am at risk of these terrible tires causing an accident.

The accounts guy teared apart documents and threw it to the trash when we didn't take additional protection for the car. So mean. They are very rude if you don't buy additional services from them, despite paying for the basic costs.