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Grace Auto Sales and Service, Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
(804) 581-5003 (804) 581-5003

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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No answer from dealership.

No answer from dealership. Dealership doesn't reply back to emails. Potential sale lost by this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I can't believe there is not one bad review SCAM.

I can't believe there is not one bad review SCAM. Purchased a car, two weeks later gear shift is broke. I purchased the power tran warranty. I tell them the problem and they immediately say "oh that won't be covered under warranty" They give me an appointment two weeks out and tell me they have no idea how long they will keep m y car. There are no loaner cars. I'm looking at $165 to rent a car for two days. But have no idea how long they will keep car. My salesman kept turning the radio on and up. So I am now hearing noises that I did not hear then. The list goes on. I DO NOT recommend grace auto!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I want to give a big S/O to Tyler.

I want to give a big S/O to Tyler. He is the true meaning of G-O-A-T! This guy is awesome.. let me tell you he worked his magic today! He got me the car I wanted, payments I wanted also when I tell you this man went above and beyond for me it’s unbelievable, unexplainable. He was so polite and respectful. When I went to the dealership today as I was walking to the car I wanted he was pulling up another vehicle for a customer, he could see I was confused lol. But he got out the car shook my hand and introduced himself to me. From that moment everything started rolling. Tyler even gave me a complete tour of the car and even went on a test drive with me to make sure I was understanding the vechicle. 5 stars is to low for him. I am giving him the unimaginable number of stars. Thanks Tyler! Keep up the great work you are doing. You really are a people person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your amazing review! We are thrilled to hear about your experience with Tyler – he truly embodies the values we stand for at Grace Auto Sales. Your kind words will definitely motivate him and our team to continue providing exceptional service. Enjoy your new ride!

Upfront & Transparent Dealer

I went to Grace to try and sell my car. They were very upfront and transparent on what they could do for me. Even though I did not sell my car to Grace, I would highly recommend them because they were honest and didn't waste my time. Very hard to find these days. If you're looking for a used car, I would highly recommend Grace Auto!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Mark, it was our pleasure and we appreciate your perspective! We understand the daunting task of having to sell your vehicle and you may need to go to several dealers to find the right amount you are looking for so we try to make the process as straightforward as possible! Thank you for taking the time to share your experience and we do appreciate the positive review. We wish you all the best!

Buying a used car

I just bought a 2009 Civic from Grace Auto. Soto and the whole staff were amazing to work with. I was in and out in an hour with the exact car that I wanted. Even if you are out of town, give them a try. They have tons of nice cars on the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Place

Great place nice and friendly staff service was amazing!!! Today was a great learning experience for me. Keith is a great salesman knowledgeable and has a great way of explaining what you don’t understand. Keith and Soto thanks guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

I messaged them inquiring if a car was still available. I live about 1.5 hours away, so I wanted to make sure it would be there if I went to look at it. The owner replied quickly efficiently, and checked in to make sure all my questions had been answered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Grace auto rocks

I just bought my second Subaru from Grace auto and have nothing but praise for this dealership and all who work there. I would still be driving my 1st Subaru from them but for an accident that was a total loss. I am quite sure that I will be as satisfied with this one. Five star all the way around

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Dealership and Amazing Service

Austin was really great to work with. Him and his wife made it really easy for us to test drive and talk through different vehicle options without feeling pressured. It was our first car purchase and it went great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!

Used car deal

Service was great and staff is very friendly. Got an awesome deal on a 2009 Accord. Drove an hour away and would recommend to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!