CMA Colonial Subaru

I wish I had bought my Subaru here. My dealership experience in Charlottesville was absolutely awful, and when I moved to the valley I was so happy that CMA actually behaved the way a customer would want. To Carmen, Harry and Rory, I want to thank you each for being so great every single time I’ve come in. I’ve brought complicated problems with my vehicle and the honesty and amazing customer service you’ve provided each and every time gives me hope that there actually people who care about people in this industry. These three people have been nothing but honest, nothing but friendly, nothing but trustworthy. While my Subaru experience has not been great (and I’ve owned two in the last 15 years) that’s the manufacturer’s issue, it’s never been this department that has given me trouble, never been this dealership that’s given me trouble. My hat is off to this service department for never giving unsound advice, for always going the extra mile, always making sure we got every mile out of my car that we could. Carmen, Harry, Rory, you guys are the best! Keep on doing what you do because you are all so good at it! Salutations and best wishes! Ryan Yemen

Amazing dealership with staff that you can tell loves their jobs . They are fair in price, keep me informed and always feel like they are looking out for me. I love that when I go there isn’t new people, and they know me by name. They offer loaners and pick up and I’ve never had a dealer offer that for free. 10/10 recommend

Service advisors at this location are known to lie to customers for an upsell. We could've lost close to $2000 if we had trusted them and not looked into the issue. Be extremely cautious and question everything! P.S. to any CMA Colonial Subaru staff member reading this....how do you sleep at night? How would you like someone taking advantage of your loved ones like this? Might be a good idea for you to check your moral compass.

I’ve had a disappointing experience with the service department at Colonial Subaru. After bringing my 2015 Outback in three separate times for an issue with hesitation when accelerating at lower speeds, especially during turns, I’m left with the same unresolved problem and a $2400 bill. Despite their efforts, the service team replaced parts—like the ignition coils—that did not seem necessary, as my check engine light never came on, and the repairs failed to fix the issue. I’ve also grown increasingly skeptical of their explanations. For instance, they once claimed that too much oil in the car was causing the problem, even though the hesitation occurred both before and after an oil change. It’s frustrating that after multiple visits, I still don’t have a solution. I would have appreciated an honest admission that they didn’t know what was wrong, instead of being led to believe each repair would resolve the issue. Unfortunately, I can no longer trust in the quality or transparency of their service, and I regret relying on them for this issue. This experience has been a costly and disappointing lesson for me.

I’ve had a disappointing experience with the service department at Colonial Subaru. After bringing my 2015 Outback in three separate times for an issue with hesitation when accelerating at lower speeds, especially during turns, I’m left with the same unresolved problem and a $2400 bill. Despite their efforts, the service team replaced parts—like the ignition coils—that did not seem necessary, as my check engine light never came on, and the repairs failed to fix the issue. I’ve also grown increasingly skeptical of their explanations. For instance, they once claimed that too much oil in the car was causing the problem, even though the hesitation occurred both before and after an oil change. It’s frustrating that after multiple visits, I still don’t have a solution. I would have appreciated an honest admission that they didn’t know what was wrong, instead of being led to believe each repair would resolve the issue. Unfortunately, I can no longer trust in the quality or transparency of their service, and I regret relying on them for this issue. This experience has been a costly and disappointing lesson for me.

I have been going here from day 1, bought my car here. Recently I took my car to get a oil change,tire rotation and inspection cost me $168.00 it was outrageous what they charged me, didn't tell me it would cost that much in advance either. I will never go back again. Biggest rip off I have ever seen.

I cannot adequately express how disappointed I am with the service I received in April. I am so disappointed and completely disgusted that the last time I went to CMA Subaru for service may very well be my LAST time. I had an issue with the front end making a noise when I turned my 2016 outback. Upon the service teams inspection and recommendation I was advised to pay $3200 to replace both front faulty axles. Thank God I was not misled by this service department. Because after seeking a second opinion, an opinion that proved to be accurate and more importantly trustworthy the repair only required the right axle to be fixed. $3200 that CMA wanted compared to $330 from another mechanic. I have always been confident in seeking repairs from the dealer. But now as a result of this recent experience my perspective has changed. Beware of CMA Subaru service department. Just for the diagnostic they charged me an outrageous $160. Again I say beware of CMA Subaru service department. Be smart and use wisdom because if you don't you can become misled and they will take advantage and hit you hard in the pocket. You got 1 star but I wish I could give you zero stars. Zero stars is what you really deserve.

I am having the worst service experience here, my Outback went in for repairs 3 weeks ago and no one in the service department can give me a trustworthy update on the completion of my repairs, they can’t even give me a date for completion, I have no confidence that repairs done here will be done well as they all seem to not have a clue, and the standard of service to a paying customer is extremely poor

I give this service department zero stars. I feel like they gave me a VERY high estimate for the work that needed done on my Subaru, and suggested that I have services that I didn't actually need. I won't be back.

Most amazing service department ever! Friendly faces and so eager to help in anyway possible! Mindy is the sweetest soul that makes her customer’s family. Even answering and returning phone calls on her days off to ensure the best service possible. The techs also do an amazing job and my Subaru is always kept in tiptop shape. Thanks so much to the whole service department