Reviews
My husband and I had a wonderful experience with Lexus of Orange County. A huge shoutout to Kevin, Paul and Kyle for their exceptional service, and to Guepy (gep-e) for his time helping me navigate some of the tech features. Everyone was incredibly patient, answered. all of my questions, and made my husband and I truly feel welcomed. The entire process felt smooth stress free and supportive-which can be rare these days. They truly went above and beyond, and I am so grateful for the experience. My husband and I absolutely love my new Audi!!
My husband and I had a wonderful experience with Lexus of Orange County. A huge shoutout to Kevin, Paul and Kyle for their exceptional service, and to Guepy (gep-e) for his time helping me navigate some of the tech features. Everyone was incredibly patient, answered. all of my questions, and made my husband and I truly feel welcomed. The entire process felt smooth stress free and supportive-which can be rare these days. They truly went above and beyond, and I am so grateful for the experience. My husband and I absolutely love my new Audi!!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Audi! We're glad to hear our team, especially Kevin, Paul, Kyle, and Guepy, made your experience at Lexus of Orange County enjoyable and stress-free. We look forward to working with you again next time. Safe travels!
We bought an NX 350 last month and the sales reps were fantastic. Lauren was great and worked with us while we were undecided as to which model to buy. Kevin was easy to listen to regarding the technology on the car. The manager, Ed was very professional and treaty me in a like manner. He worked with me to close the sale and at no time did I feel pressure to buy. The financial representative, Mike was great and explained everything clearly to my wife and I. This was my second car purchase at this dealership and I highly recommend them. Their service department is tops!
We bought an NX 350 last month and the sales reps were fantastic. Lauren was great and worked with us while we were undecided as to which model to buy. Kevin was easy to listen to regarding the technology on the car. The manager, Ed was very professional and treaty me in a like manner. He worked with me to close the sale and at no time did I feel pressure to buy. The financial representative, Mike was great and explained everything clearly to my wife and I. This was my second car purchase at this dealership and I highly recommend them. Their service department is tops!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Aldo, thank you for sharing your fantastic feedback about our team. We trust you're enjoying your NX 350, and we look forward to welcoming you back to Lexus of Orange County in the future! Safe travels and see you next time.
Melissa was wonderful to deal with , good honest dealership.I will buy again from them.
Melissa was wonderful to deal with , good honest dealership.I will buy again from them.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Joe, for taking the time to share how our team here at Lexus of Orange County has provided you with a great experience! We are happy to have your trust in us. Melissa will be pleased to hear your kind compliments. See you next time!
Just purchased a new 2025 LEXUS RX. Kevin Goggin our salesman was amazing and extremely knowledgeable in all things LEXUS! He showed us multiple cars and was able to obtain the exact color and trim that we wanted. We were able to pick it after making him show us every color in the lot. Kevin was so wonderful and patient and made this car buying event truly special. Mike in finance closed our deal and made us feel like a valuable customer. We totally recommend coming to this dealership and ask for Kevin.
Just purchased a new 2025 LEXUS RX. Kevin Goggin our salesman was amazing and extremely knowledgeable in all things LEXUS! He showed us multiple cars and was able to obtain the exact color and trim that we wanted. We were able to pick it after making him show us every color in the lot. Kevin was so wonderful and patient and made this car buying event truly special. Mike in finance closed our deal and made us feel like a valuable customer. We totally recommend coming to this dealership and ask for Kevin.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new 2025 Lexus RX, Kelly! We're overjoyed to hear Kevin and Mike made your experience so special. Thank you for choosing Lexus of Orange County. Enjoy your new Lexus RX and let us know if there is anything more we can do for you!
A wonderful experience as soon as I walked in the door until I drove away with my first Lexus on my birthday last week! I want to thank Ed Khaffaf and Kevin Goggin for making this happen. I was nervous and not certain which car would be right for me. They were very patient, professional, knowledgeable and put me at ease. The test drive was smooth and easy. Kevin set up my phone to the car, went over so many features. Ed worked with the pricing until it became a reality for me to own the RX 350H. It was an overall excellent experience! Thank you!
A wonderful experience as soon as I walked in the door until I drove away with my first Lexus on my birthday last week! I want to thank Ed Khaffaf and Kevin Goggin for making this happen. I was nervous and not certain which car would be right for me. They were very patient, professional, knowledgeable and put me at ease. The test drive was smooth and easy. Kevin set up my phone to the car, went over so many features. Ed worked with the pricing until it became a reality for me to own the RX 350H. It was an overall excellent experience! Thank you!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that Ed and Kevin made your birthday Lexus purchase a memorable experience at Lexus of Orange County! Enjoy every moment with your new RX 350H! We can't wait to welcome you back next time. Happy belated birthday!
I definitely would recommend this Lexus dealership! They are very professional and listen to details. Stephanie was a huge help Ty
I definitely would recommend this Lexus dealership! They are very professional and listen to details. Stephanie was a huge help Ty
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Stacy! Thank you for recommending Lexus of Orange County! We're glad to hear Stephanie and the team provided professional service. We appreciate your support and look forward to serving you again!
I had a great experience working with the helpful team at Lexus of Orange County. Very professional and trustworthy, it feels like I have been a part of the family. The team at Lexus of Orange County are knowledgeable, professional and most of all very attentive and helpful. They make the auto buying experience pleasant, simple and less stressful. I inquired online about a new GX 550. Mark Feldman promptly reached out back to me. Mark was very helpful and explained the process as it went along very clearly, kept me updated while I was waiting for my vehicle delivery from the Lexus factory. I highly recommend Lexus of Orange County Dealership, and it will be my pleasure to do business with them in the future. If you are shopping for the new or used vehicle, you may not find more honest place then Lexus of Orange County.
I had a great experience working with the helpful team at Lexus of Orange County. Very professional and trustworthy, it feels like I have been a part of the family. The team at Lexus of Orange County are knowledgeable, professional and most of all very attentive and helpful. They make the auto buying experience pleasant, simple and less stressful. I inquired online about a new GX 550. Mark Feldman promptly reached out back to me. Mark was very helpful and explained the process as it went along very clearly, kept me updated while I was waiting for my vehicle delivery from the Lexus factory. I highly recommend Lexus of Orange County Dealership, and it will be my pleasure to do business with them in the future. If you are shopping for the new or used vehicle, you may not find more honest place then Lexus of Orange County.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Serge, we're delighted to hear that Mark and the team at Lexus of Orange County made your experience so positive. Thanks for recommending us; we look forward to assisting you again in the future!
They wanted to profit with $35,000 on top of lease amount. They never checked my credit, but they automatically put such a high interest rate, that the price of the lease would be $35,000 over the actual lease amount. How do they come up with such numbers? I've done research on money factor percentage, and it just can't be as high as they wanted. They are a rip-off!
They wanted to profit with $35,000 on top of lease amount. They never checked my credit, but they automatically put such a high interest rate, that the price of the lease would be $35,000 over the actual lease amount. How do they come up with such numbers? I've done research on money factor percentage, and it just can't be as high as they wanted. They are a rip-off!
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- 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Erik, it's concerning to hear about your experience with the lease terms. We strive for transparency and fairness in our pricing, so I apologize if this wasn't reflected during your visit. I'd like to discuss this further and see how we can address any misunderstandings or issues. Please reach out when you have a moment. Thank you, Mark Hoch - General Manager - [email protected]
Wonderful experience! This place is legit! I inquired online about a used Nissan Murano. Chris Burd immediately reached out. From the beginning of the conversation, his pricing was fair and transparent. On the way home from my son’s freshman year of college, we stopped to test drive the vehicle. This dealer was on our way home, right smack in the middle of our 6 hour drive. I fully expected to like the car, but did not expect for this dealership to offer a fair price on my trade. Chris’s pricing included the advertised online price, $175 documentation fee, tax, and registration. When signing for the car, I met with Mitch. He walked me through signing. He knew we still had a long drive home in rush hour and expeditiously handled the paperwork. Additionally, he did not pressure me with any warranty or service plans. If you have shopped for a car recently in the Long Island, or NYC vicinity, you are aware of the ridiculous, unethical pricing tactics of advertising one price, then adding a disclaimer of price is after a $3000 down payment etc. I will not buy from these other dealers. If you shop around, you will find an honest place like Lexus of Orange County. I highly recommend, and it would be my pleasure to do business with them in the future.
Wonderful experience! This place is legit! I inquired online about a used Nissan Murano. Chris Burd immediately reached out. From the beginning of the conversation, his pricing was fair and transparent. On the way home from my son’s freshman year of college, we stopped to test drive the vehicle. This dealer was on our way home, right smack in the middle of our 6 hour drive. I fully expected to like the car, but did not expect for this dealership to offer a fair price on my trade. Chris’s pricing included the advertised online price, $175 documentation fee, tax, and registration. When signing for the car, I met with Mitch. He walked me through signing. He knew we still had a long drive home in rush hour and expeditiously handled the paperwork. Additionally, he did not pressure me with any warranty or service plans. If you have shopped for a car recently in the Long Island, or NYC vicinity, you are aware of the ridiculous, unethical pricing tactics of advertising one price, then adding a disclaimer of price is after a $3000 down payment etc. I will not buy from these other dealers. If you shop around, you will find an honest place like Lexus of Orange County. I highly recommend, and it would be my pleasure to do business with them in the future.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the glowing review! We're delighted to know that Chris and Mitch made your experience at Lexus of Orange County a memorable one. Your recommendation means a lot to us - we look forward to assisting you again in the future!
Mark was very helpful and explained the process as it went along very clearly. I was also in a bit of a rush to get back home to CT and he did his best to get me out with my new vehicle expediently!
Mark was very helpful and explained the process as it went along very clearly. I was also in a bit of a rush to get back home to CT and he did his best to get me out with my new vehicle expediently!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We understand our customers' time is valuable and that it's also important they have all the necessary information to feel confident in their purchasing decision. It's great to hear Mark was able to help you find your vehicle match and have you back on the road in an expedient manner, and he'll appreciate the commendations. Thank you for your feedback and for making the trip to visit us here at Lexus of Orange County - it means a lot to us that you were willing to make the drive to work with our team. Travel safe, enjoy the road and reach out to us if we can help with anything else in the future.