Boardwalk Chrysler Dodge Jeep Ram

$7,800.89. Eight months. My family’s safety put at risk. That is the outcome of my experience with Boardwalk’s service department on my commercially registered California 2018 Ram 3500. This was not a one-time problem. Over the 2018–2025 period, Boardwalk repeatedly failed to properly diagnose, document, or competently repair serious issues affecting steering, suspension, alignment, ride height, engine-related work, and directional stability under torque load. The most serious failure involved the rear axle mounting hardware. Service management directed reuse of single-use rear axle U-bolts, and the result was catastrophic: an independent BAR-licensed facility later found that the rear axle had been shifting in its mounts under torque load, and that one of the reused U-bolts had broken. On a heavy-duty truck, that is not a minor workmanship issue. It creates an obvious and unacceptable risk of loss of control, serious crash, severe injury, or death. When I reported severe instability, management’s response was to defer inspection because they needed to “get everything we have out the door before the end of the month.” The truck was then taken to an independent BAR-licensed facility, which identified additional major defects and deficiencies that should never have been missed or left unresolved on a truck of this type. These included the previously mentioned reused single-use U-bolts, loose, bent, and sheared rear axle hardware, tie rods and drag link not torqued to specification, leaf spring frame bolts not torqued to OEM specification, and alignments that were undocumented, ineffective, or both. Independent alignment later confirmed the truck was far outside specification. By that point, the truck had already been repeatedly returned to me without a competent, durable, and well-documented repair. This was also part of a broader pattern. Earlier engine-related work following a Cummins rear gear cover seal repair was followed by a new engine tick associated with improper reinstallation of the fuel injector pump, requiring multiple return visits to convince them something was wrong with their reassembling of the Cummins 6.7 diesel engine. The same repair also resulted in new oil leaks that later required third-party degreasing at my expense. On another occasion, management represented that the oil had been changed, but the oil was black, significantly overfilled, and a new CCV filter was damaged; only after I obtained Blackstone Labs oil analysis and confronted management was the oil service properly performed. I also experienced chronic suspension and steering instability across multiple visits, along with evidence of improper or skipped calibration and torque procedures, and cab-to-chassis misalignment after major repair work that later contributed to tire rubbing during turns. I escalated concerns to management, including Eric Allen and Rick Arslanian, yet the broader pattern was never competently resolved. I also intentionally did not name individual employees in my own public Google review, yet Boardwalk chose to identify me by name in their public response. That only reinforced my concern about their judgment and professionalism. Prior to writing this review, I have given Boardwalk ample opportunity to make me whole for the consequences of its own errors, as Rick had promised me, but it has refused to accept full responsibility and failed to make right financially. After years of chances, I cannot recommend Boardwalk’s service department. My advice to Ram HD owners is simple: STAY AWAY. Based on my experience, without significant oversight, intervention, and remedial training, this service department does not have the expertise, tooling, fixturing, or professional judgment necessary to properly repair RAM HD trucks.

Absolutely Dishonest and a Complete Waste of Time – Avoid Boardwalk Chrysler Jeep at All Costs If I could give zero stars, I would. My experience with Boardwalk Chrysler Jeep was one of the most unprofessional and deceptive encounters I’ve ever had with any dealership. I originally contacted them for a lease quote on a 2025 Wagoneer S. After some back-and-forth, they quoted me a number that was significantly higher than other dealerships I had spoken with. So I decided to move forward with a better offer from another dealer. The day I was going to sign elsewhere, I received a voicemail from Boardwalk saying they had a new finance manager and could now offer a better deal. I called back and told them I was already planning to sign with someone else. They asked for my numbers, and after I shared them, they quickly came back and beat that deal. After some deliberation, I agreed to go with them. I completed their credit application in advance, submitted driver’s licenses, insurance, and spent multiple conversations finalizing everything. I was clear I would be at the dealership at 2 PM, and even when I called to let them know I was running 20 minutes late, they said that was no problem. When we arrived, my wife and I were shown the car and took a short test drive around the dealership with Alex, the person who had been handling the entire deal with me from the beginning. Everything was set, we were literally sitting in his office ready to sign paperwork. And then suddenly — “I have bad news.” Alex says they can’t sell us the car because it only has 40 miles on it and they need to put 500 miles on it first. Are you kidding me? After days of back-and-forth, credit checks, and confirming our visit, they drop this on us at the very last moment? This was blatantly dishonest, misleading, and an outrageous bait-and-switch. Why even let us come in? Why show us the car? Why run our credit and take all our information if you were never going to sell it? We walked out immediately. I will never do business with Boardwalk Chrysler Jeep again and I strongly urge anyone reading this to avoid them entirely. There are plenty of honest dealerships out there that will treat your time and trust with respect — this is not one of them.

Alex Ramos from Jeep boardwalk was very help in our purchase of our 2024 Jeep Grand Cherokee

Joseph McMahon provided excellent insight and service by far best customer service I thank him

David Campos got the sale done quick and was able to answer all my questions. In addition, I felt comfortable and not pressured during the entire purchase process.

BAIT AND SWITCH WARNING! They tell you one price then when they get you inside its oops. we made a mistake. Needing a new car we narrowed our decisions down to a few models. One was the Jeep Grand Cherokee. With Boardwalk Jeep close to our house we figured it was an easy drive to go over and check them out. Should have known from the beginning, in all of our other dealer stops, the salesperson greeted us outside and asked us questions to get us started, we had to go into the office to get someone here. From there it seemed to go better. The sales rep got us a couple of options and we were off test driving a "USED" 2022. We really liked it and were ready to settle in to negotiate based on the $51k price that the sale rep told us multiple times before we started driving it, but wait he gets called over by his "manager". Price is wrong its not 51k it's 61k but for us they will sell it for 59,995. This is a used car, not a brand new one as well that's not the price you told us. Worse of all, the manager didn't even have the guts to come over and apologize to us for the mistake. He sent over the poor salesrep to do his bidding. Stay away from this dealership they are not Honest!

BAIT AND SWITCH WARNING! They tell you one price then when they get you inside its oops. we made a mistake. Needing a new car we narrowed our decisions down to a few models. One was the Jeep Grand Cherokee. With Boardwalk Jeep close to our house we figured it was an easy drive to go over and check them out. Should have known from the beginning, in all of our other dealer stops, the salesperson greeted us outside and asked us questions to get us started, we had to go into the office to get someone here. From there it seemed to go better. The sales rep got us a couple of options and we were off test driving a "USED" 2022. We really liked it and were ready to settle in to negotiate based on the $51k price that the sale rep told us multiple times before we started driving it, but wait he gets called over by his "manager". Price is wrong its not 51k it's 61k but for us they will sell it for 59,995. This is a used car, not a brand new one as well that's not the price you told us. Worse of all, the manager didn't even have the guts to come over and apologize to us for the mistake. He sent over the poor salesrep to do his bidding. Stay away from this dealership they are not Honest!

Derek was very helpful and made me comfortable about my options. I didn’t need too much convincing since I love Jeeps and I came to Boardwalk even though it was raining. I highly recommend Derek for your next purchase. He has great customer service, isn’t pushy and is great about making one feel welcome.

I took my daughter shopping for a inexpensive but safe car for her senior year of college. We had a great experience working with Derek, our salesman, and Franklin. Derek never made us feel so comfortable. He never pressured us to buy. He respected our fear during the COVID crisis. I visited the dealership many times before buying. Derek always responded to all of my questions I texted, even on his days off! Franklin helped to get the car in my budget and was professional and friendly. Shopping at Boardwalk was pleasant, comfortable, and efficient.

I purchased a car from this Redwood City location on September 12th, a sales rep name Derek was helpful until I encountered problems with my BRAND NEW 2018 GRAND CHEROKEE. When I purchased it, it only had 12 miles on it.. On Sept 25t, I gave it a hand wash and 2 dime size pieces of paint chipped off, also my panel had been blacking out and glitch for a few days. So the following morning I went in this branch and Derek said he would schedule me an apt with the body shop. He finally reached out on Oct 7th and scheduled my appointment for Oct 9th. I took my car in and it was done on Saturday, Oct 12th they told me they did the paint AND they also took my car to service and they were able to reset my panel.. Everything was okay until Oct 22nd. My panel started glitching again and I immediately texted Derek letting him know what was going on. He did not care, and acted as if he did me a favor by painting my car over and sending my car to sales.. He then agreed to schedule me an appointment with service. I texted Derek on Nov 7th because I haven't heard back from him about my service appointment and he ignored me. never responded to my message... I then texted him again on November 18th to find out he blocked me from contacting him. Finally Today 11/21 I called to talk to his boss and guess who answered the phone?? DERRIC and he never denied blocking me. He lied and said he gave me service number to contact and make a appointment. HE NEVER did. I have every single text message from the day I purchased this car. DO NOT GO HERE! if you do, deal with another sales rep.Derek is horrible and his attitude SUCKS! If I didn't have to select 1 star I wouldn't have. ZERO STARS! Very poor costumer service to avoid dealing with an issue he agreed to take care of. I am livid!