Reviews
Chris made my car buying experience an easy one.
Chris made my car buying experience an easy one. He knew all the answer to questions I asked. My overall experience was a great one, everyone we met or talked to was very helpful.
Chris made my car buying experience an easy one.
Chris made my car buying experience an easy one. He knew all the answer to questions I asked. My overall experience was a great one, everyone we met or talked to was very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Scott, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I dealt with Matt (sales) and Chris (finance).
I dealt with Matt (sales) and Chris (finance). I live in NJ and did the entire deal over the phone. Easiest car deal I’ve ever done. Great dealership, none of the usual games. I would highly recommend Faulkner Infiniti.
I dealt with Matt (sales) and Chris (finance).
I dealt with Matt (sales) and Chris (finance). I live in NJ and did the entire deal over the phone. Easiest car deal I’ve ever done. Great dealership, none of the usual games. I would highly recommend Faulkner Infiniti.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Chris is a very knowledgeable sales person, and helped me
Chris is a very knowledgeable sales person, and helped me make my decision easier. All the other employees were also very nice and patient while filling out all the paperwork.
Chris is a very knowledgeable sales person, and helped me
Chris is a very knowledgeable sales person, and helped me make my decision easier. All the other employees were also very nice and patient while filling out all the paperwork.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Faulkner INFINITI Willow Grove. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great and efficient service.
Great and efficient service. Very Friendly staff. Everything is explained very well. Video is taken while inspecting the car and is very helpful in understanding what is inspected, the results of the inspection and if any items need to be attended to.
Great and efficient service.
Great and efficient service. Very Friendly staff. Everything is explained very well. Video is taken while inspecting the car and is very helpful in understanding what is inspected, the results of the inspection and if any items need to be attended to.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
8 miles outside service shop warning indicator comes on
8 miles outside service shop warning indicator comes on after being ?fixed? and being charged for full diagnostics. If electronic diagnostics is so poor or not properly done customers shouldn?t be asked to pay for the whole process.
8 miles outside service shop warning indicator comes on
8 miles outside service shop warning indicator comes on after being ?fixed? and being charged for full diagnostics. If electronic diagnostics is so poor or not properly done customers shouldn?t be asked to pay for the whole process.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Aayush, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (215) 784-9320 when you have a chance. Thank you, and we look forward to hearing from you.
Excellent sales guys where all very helpful and
Excellent sales guys where all very helpful and respectful. I was there for a couple hours but was very satisfied with all the end results.
Excellent sales guys where all very helpful and
Excellent sales guys where all very helpful and respectful. I was there for a couple hours but was very satisfied with all the end results.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Melvin, we strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
The services are laid out nicely as to what is necessary
The services are laid out nicely as to what is necessary and what can wait. The 360 video is a nice touch to see exactly where and what the suggested repairs are. I appreciate the itemized break down of suggested repairs as well. Staff is great very communicative.
The services are laid out nicely as to what is necessary
The services are laid out nicely as to what is necessary and what can wait. The 360 video is a nice touch to see exactly where and what the suggested repairs are. I appreciate the itemized break down of suggested repairs as well. Staff is great very communicative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeff, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Hi, I purchased a QX50 from Faulkner - Willow Grove, Nick
Hi, I purchased a QX50 from Faulkner - Willow Grove, Nick was our salesperson. It was an online deposit and then we test drove and then paid for the vehicle. NIck handled everything in a very professional and organized manner. We arrived at 10:15am, test drove the vehicle and drove home at 11:00am...less than an hour!! We also took a loan, which was very easy and efficient - Chris was the loan person and had everything ready to sign. I can't say enough about Nick, Chris and Faulkner. My wife has a beautiful Infiniti. Regards, Pete D
Hi, I purchased a QX50 from Faulkner - Willow Grove, Nick
Hi, I purchased a QX50 from Faulkner - Willow Grove, Nick was our salesperson. It was an online deposit and then we test drove and then paid for the vehicle. NIck handled everything in a very professional and organized manner. We arrived at 10:15am, test drove the vehicle and drove home at 11:00am...less than an hour!! We also took a loan, which was very easy and efficient - Chris was the loan person and had everything ready to sign. I can't say enough about Nick, Chris and Faulkner. My wife has a beautiful Infiniti. Regards, Pete D
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Peter, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I have repeatedly dealt with Faulkner Infiniti.
I have repeatedly dealt with Faulkner Infiniti. The service is excellent. My sales associate Nicholas Arnott is experienced, knowledgeable, takes the time to answer all questions and set-up and provides for an outstanding experience.
I have repeatedly dealt with Faulkner Infiniti.
I have repeatedly dealt with Faulkner Infiniti. The service is excellent. My sales associate Nicholas Arnott is experienced, knowledgeable, takes the time to answer all questions and set-up and provides for an outstanding experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sandra, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service was fine .
Service was fine . No issues. Oil change very simple visit. Staff polite. I have no complaints at any visit , Service coordinator always helpful. Price reasonable
Service was fine .
Service was fine . No issues. Oil change very simple visit. Staff polite. I have no complaints at any visit , Service coordinator always helpful. Price reasonable
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kelly, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!