Reviews
I contacted them about the Jeep Wrangler and requested picture of that particular vehicle.There was one picture and it was a red jeep,the description stated that the vehicle was in reality blue.I asked them a second and third time for pictures of the actual vehicle, because I live out of state,no results ,so,I told them to just forget about it .This was on the 16th of March . On the 24th of March I got an email with a video of a walk around of the vehicle. I thinking ,why did this take over a week. I'm very dissatisfied with the slow response time. I haven't purchase a vehicle yet ,but, it makes we really sit back and think about response time for anything else.Today dealers for the most part don't care if you purchase. They figure there's a fool around the corner that will buy anything.
I contacted them about the Jeep Wrangler and requested picture of that particular vehicle.There was one picture and it was a red jeep,the description stated that the vehicle was in reality blue.I asked them a second and third time for pictures of the actual vehicle, because I live out of state,no results ,so,I told them to just forget about it .This was on the 16th of March . On the 24th of March I got an email with a video of a walk around of the vehicle. I thinking ,why did this take over a week. I'm very dissatisfied with the slow response time. I haven't purchase a vehicle yet ,but, it makes we really sit back and think about response time for anything else.Today dealers for the most part don't care if you purchase. They figure there's a fool around the corner that will buy anything.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Randall, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly, or let us know the best way to reach you, and we will reach out.
I feel like, I was robbed. When I looked at, My paperwork that Kevin send me it's not what we agreed on 800 a month is what we agreed on at a UESED TRUCK ITS WAS ALL READY DAMAGE when I got so I was played I really didn't know what I was getting myself in too I been texting and call them for help but no body have not return my call or text now I feel UESED, Thery picked the truck 2024 GMC SERRIA 1500 SLX 2 Wheel drive truck. When I seemed truck, I'm thinking I was getting a full loaded truck with 4-wheel drive no I did not get that. If Kevin would tell me that the truck was not 4 wheels drive truck, I wouldn't get it, I feel so bad about truck I do not like can't go to work in the snow cause it a 2 wheel i want to put it back on the lot I just wished they talk to me more before just putting me in anything I need something to help me not hurt me my name is Jessica Campbell I didn't what I was doing now I need help and cannot get any if somebody can call or texts me and see what u can do i would be grateful the guy that was claening the truck out didnt give me no floor mates and going tell me that we will mail me some and i still looking for them floor mate
I feel like, I was robbed. When I looked at, My paperwork that Kevin send me it's not what we agreed on 800 a month is what we agreed on at a UESED TRUCK ITS WAS ALL READY DAMAGE when I got so I was played I really didn't know what I was getting myself in too I been texting and call them for help but no body have not return my call or text now I feel UESED, Thery picked the truck 2024 GMC SERRIA 1500 SLX 2 Wheel drive truck. When I seemed truck, I'm thinking I was getting a full loaded truck with 4-wheel drive no I did not get that. If Kevin would tell me that the truck was not 4 wheels drive truck, I wouldn't get it, I feel so bad about truck I do not like can't go to work in the snow cause it a 2 wheel i want to put it back on the lot I just wished they talk to me more before just putting me in anything I need something to help me not hurt me my name is Jessica Campbell I didn't what I was doing now I need help and cannot get any if somebody can call or texts me and see what u can do i would be grateful the guy that was claening the truck out didnt give me no floor mates and going tell me that we will mail me some and i still looking for them floor mate
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Jessica, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Jessica, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Great place to buy car hassle, free Even with bad credit are no credit there are sales team is very friendly
Great place to buy car hassle, free Even with bad credit are no credit there are sales team is very friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Rick was very clear and regarding my repair options and Ally took care of everything.
Rick was very clear and regarding my repair options and Ally took care of everything.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I always have a great experience when I take my car in for maintenance and service with friendly customer service.
I always have a great experience when I take my car in for maintenance and service with friendly customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
A great experience in getting the exact truck I wanted. The employees were totally professional.
A great experience in getting the exact truck I wanted. The employees were totally professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Clay Cooley Nissan Irving.
very good costume service and very good staff I’ll recommend the kind of service they have to all my friends
very good costume service and very good staff I’ll recommend the kind of service they have to all my friends
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Clay Cooley Nissan Irving, we look forward to having you as a valued customer for many years to come!
Un lugar muy limpio y familiar con empleados muy amables y el servicio bastante rapido con bebidas al gusto.
Un lugar muy limpio y familiar con empleados muy amables y el servicio bastante rapido con bebidas al gusto.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Clay Cooley Nissan Irving.
I had great time. Michelle helped me look for what was right for me. Thanks
I had great time. Michelle helped me look for what was right for me. Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Clay Cooley Nissan Irving!
This was a great experience at the dealership . I was apprised throughout the process by the service advisor .
This was a great experience at the dealership . I was apprised throughout the process by the service advisor .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!