Reviews
Accommodating
While going over the XT5 they noticed that a lever in the back was not working properly. In order to accommodate me they dropped off a loaner at my house while they fixed mine and returned mine back the next night. Great experience and would highly recommend.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Found the car of my dreams.
My sales representative was John. He was a very funny, relating guy. He made you feel welcome and was willing to work with you. I was able to finance the car of my dreams after being turned down twice for my credit. I would recommend this dealership to anyone and everyone. It was so worth the hour and a half commute.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic Buying Experience
We recently purchased our first Cadillac. August Blancas and the rest of the team were very professional and informative. It was a great experience! Thanks August!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
John was very intuitive, attentive and well rounded. Our experience was great and most impressive. Thank you to John and Mike at napleton Cadillac of Libertyville for a awesome experience .
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Most pleasant car dealer experience I've ever had!
I purchase/lease a new car every 2 years (or less) for the past 25+ years. Every time I walk into a new dealer (because I never loved the last one) I cringe. I expect the same old song and dance of "let me check with my manager" or "tell me what you want to pay each month" yada yada yada 5 or 6 hours later I'm finally leaving with a new car and a massive headache. Not here. Straight up, honest, caring staff. The GM himself was personally involved! No, not like the Great and Wonderful OZ, hiding behind a curtain, but up front and personal. Sheesh. I never knew buying/leasing a car could be a pleasant experience. Thanks to Dominic and to Mike who made not one but 2 sales that day! My daughter and I both drove out in new Caddy's and no stress. Thanks again from your new and future very satisfied customer, Edie.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience and wonderful service!
Love the costumer service and the experience my mother and I had buying new cars together! Staff was very friendly and accomidating to our needs.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Fully satisfied by your staff
excellent service and so is the car CT6, What I like, easy to navigate controls and good instructor, but at my age, I will need follow up lesson.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Smooth just how we planned it!
Walked in with everything I wanted in mind and walked out with just that. Everything was very quick and everyone was very friendly. The staff answered all my questions and explained everything very thoroughly.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Pleasant experience
John is a great person to deal with! He is very helpful and I would highly recommend him to my family and friends for future sales.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealer and staff
Augus, Mike and the rest of the staff where great wouldn’t go anywhere else and the car is beautiful thanks guysI highly recommend napleton of libertybill
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car