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Napleton Cadillac of Libertyville

(238 reviews)
Visit Napleton Cadillac of Libertyville
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:30am–5:30pm
Tuesday 9:00am–8:00pm 6:30am–5:30pm
Wednesday 9:00am–8:00pm 6:30am–5:30pm
Thursday 9:00am–8:00pm 6:30am–5:30pm
Friday 9:00am–6:00pm 6:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (847) 693-7809 (847) 693-7809
Used (847) 693-4839 (847) 693-4839
Service (847) 693-4835 (847) 693-4835

Reviews

(238 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Accommodating

While going over the XT5 they noticed that a lever in the back was not working properly. In order to accommodate me they dropped off a loaner at my house while they fixed mine and returned mine back the next night. Great experience and would highly recommend.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Found the car of my dreams.

My sales representative was John. He was a very funny, relating guy. He made you feel welcome and was willing to work with you. I was able to finance the car of my dreams after being turned down twice for my credit. I would recommend this dealership to anyone and everyone. It was so worth the hour and a half commute.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic Buying Experience

We recently purchased our first Cadillac. August Blancas and the rest of the team were very professional and informative. It was a great experience! Thanks August!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

John was very intuitive, attentive and well rounded. Our experience was great and most impressive. Thank you to John and Mike at napleton Cadillac of Libertyville for a awesome experience .

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Most pleasant car dealer experience I've ever had!

I purchase/lease a new car every 2 years (or less) for the past 25+ years. Every time I walk into a new dealer (because I never loved the last one) I cringe. I expect the same old song and dance of "let me check with my manager" or "tell me what you want to pay each month" yada yada yada 5 or 6 hours later I'm finally leaving with a new car and a massive headache. Not here. Straight up, honest, caring staff. The GM himself was personally involved! No, not like the Great and Wonderful OZ, hiding behind a curtain, but up front and personal. Sheesh. I never knew buying/leasing a car could be a pleasant experience. Thanks to Dominic and to Mike who made not one but 2 sales that day! My daughter and I both drove out in new Caddy's and no stress. Thanks again from your new and future very satisfied customer, Edie.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience and wonderful service!

Love the costumer service and the experience my mother and I had buying new cars together! Staff was very friendly and accomidating to our needs.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fully satisfied by your staff

excellent service and so is the car CT6, What I like, easy to navigate controls and good instructor, but at my age, I will need follow up lesson.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Smooth just how we planned it!

Walked in with everything I wanted in mind and walked out with just that. Everything was very quick and everyone was very friendly. The staff answered all my questions and explained everything very thoroughly.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Pleasant experience

John is a great person to deal with! He is very helpful and I would highly recommend him to my family and friends for future sales.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealer and staff

Augus, Mike and the rest of the staff where great wouldn’t go anywhere else and the car is beautiful thanks guysI highly recommend napleton of libertybill

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.