Reviews
From Alivia in Online Sales, to Cesar on the Sales floor and Sal in Finance, it was a pleasure to do business with this dealership to purchase a used 2019 Honda Civic LX for our son.
From Alivia in Online Sales, to Cesar on the Sales floor and Sal in Finance, it was a pleasure to do business with this dealership to purchase a used 2019 Honda Civic LX for our son.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I was sent numerous text messages about scheduling service for my recall. When I arrived, I was told that the recall was done over the air. This was a waste of time and very frustrating
I was sent numerous text messages about scheduling service for my recall. When I arrived, I was told that the recall was done over the air. This was a waste of time and very frustrating
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, and we’re sorry for the confusion and inconvenience regarding your recall visit. We understand how frustrating it is to be asked to come in only to learn the update had already been completed remotely. We appreciate your feedback and will review our communication process to help prevent this from happening in the future.
Carrie worked with Heather and did a great job of accommodating a last minute request for a service appointment. I was able to get my car serviced while taking care of other business in Summit.
Carrie worked with Heather and did a great job of accommodating a last minute request for a service appointment. I was able to get my car serviced while taking care of other business in Summit.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad Carrie and Heather were able to accommodate your last-minute service appointment and make things more convenient while you were in Summit. We appreciate your business and hope to have the opportunity to make your next visit a 5-star experience!
Excellent customer service! Super easy process, we did almost our entire transaction via text so it was painless. Frank is friendly and has great customer service!
Excellent customer service! Super easy process, we did almost our entire transaction via text so it was painless. Frank is friendly and has great customer service!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback! We're glad to hear the process was easy and convenient, and that Frank provided friendly, excellent customer service throughout. We truly appreciate your business!
Great experience! Frank made everything easy and handled everything for me from start to finish and communication was great.
Great experience! Frank made everything easy and handled everything for me from start to finish and communication was great.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience and for the 5-stars! We're glad to hear Frank made everything easy and kept communication clear from start to finish. We appreciate your business and look forward to working with you again!
Heather was very quick to reach to me to offer her assistance with the loaner car and moving my then explorer through the repair process. I was very impressed with how proactive she was and I didn't feel the need to call to see what was happening.
Heather was very quick to reach to me to offer her assistance with the loaner car and moving my then explorer through the repair process. I was very impressed with how proactive she was and I didn't feel the need to call to see what was happening.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the thoughtful feedback! We’re glad Heather kept you informed and made the repair process as smooth and stress-free as possible. Providing proactive communication and great service is always our goal, and we appreciate you taking the time to share your experience!
Samantha was a pleasure to work with, she ordered the parts and reached out when they were in and set up appointments right away. I needed 3 cars to be repaired with recalls and she was able to get 2 in on same day.
Samantha was a pleasure to work with, she ordered the parts and reached out when they were in and set up appointments right away. I needed 3 cars to be repaired with recalls and she was able to get 2 in on same day.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad Samantha was able to make the process smooth and efficient for you, from ordering the parts to getting your vehicles scheduled quickly. We appreciate your trust in us for your recall repairs and look forward to helping you again in the future!
Easy process from scheduling to waiting for my car and check out. Heather and other staff very helpful.
Easy process from scheduling to waiting for my car and check out. Heather and other staff very helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We’re glad to hear the entire process was smooth and that Heather and the team were helpful throughout your visit. We appreciate your support and look forward to seeing you again!
Carrie Howard is one of the most pleasant and helpful people I have ever met. she greets you with a smile and processes your request promptly. She is a great addition to the wonderful staff of Salerno Duane,
Carrie Howard is one of the most pleasant and helpful people I have ever met. she greets you with a smile and processes your request promptly. She is a great addition to the wonderful staff of Salerno Duane,
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such kind feedback and 5-star review! We’re delighted to hear Carrie made such a positive impression with her friendly and efficient service. She truly is a valued part of the team, and we’re glad her efforts helped make your experience a great one. We appreciate your support and look forward to seeing you again
Everything was great, kept me informed of all steps. Very pleasant experience. I would come back again for sure
Everything was great, kept me informed of all steps. Very pleasant experience. I would come back again for sure
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear you had a great experience! Keeping you informed every step of the way is very important to us, and it’s wonderful to know that made a difference. We truly appreciate your support and look forward to welcoming you back again!