Reviews
They would not communicate with me. I would call to speak to the Service Advisor, Manager, etc, and no one would ever call me back. I rarely had any idea what was going on.
They would not communicate with me. I would call to speak to the Service Advisor, Manager, etc, and no one would ever call me back. I rarely had any idea what was going on.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Very competent staff, location is neat and tidy , everyone treated us with courtesy and we are thankful for their service.
Very competent staff, location is neat and tidy , everyone treated us with courtesy and we are thankful for their service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Safford Hyundai Genesis of Springfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Excellent They are very helpful and have helped me in every situation. What makes this dealership special is I didn’t make my purchase from this dealership.
Excellent They are very helpful and have helped me in every situation. What makes this dealership special is I didn’t make my purchase from this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
I received prompt and professional service from this location. There was a pleasant waiting area.
I received prompt and professional service from this location. There was a pleasant waiting area.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
This dealership building is beautiful and so are its people. Everyone is so friendly and helpful. We have done several transactions here -- this is our dealership of choice!
This dealership building is beautiful and so are its people. Everyone is so friendly and helpful. We have done several transactions here -- this is our dealership of choice!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
The salesman was excelent, very nice person not pushy and understood what I wanted in a car. Very paciense with me 100% good job!!!
The salesman was excelent, very nice person not pushy and understood what I wanted in a car. Very paciense with me 100% good job!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Hyundai Genesis of Springfield.
Abdon our service advisor was outstanding. He was extremely knowledgeable and professional. He is a great service advisor!
Abdon our service advisor was outstanding. He was extremely knowledgeable and professional. He is a great service advisor!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Hyundai Genesis of Springfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Moe is an excellent sales associate and we are very pleased with his service. Kevin did a good job as well. To complete the purchase Antoine was very pleasant to work with. We’ve been clients for several years and are pleased with the service. Thank you!
Moe is an excellent sales associate and we are very pleased with his service. Kevin did a good job as well. To complete the purchase Antoine was very pleasant to work with. We’ve been clients for several years and are pleased with the service. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Hyundai Genesis of Springfield. We look forward to having you as one of our valued customers for many more years to come!
Took car in because check engine light was on. Cleared the light and told maybe needed software update. Why didn't dealership update software? Light back on and need to bring in again
Took car in because check engine light was on. Cleared the light and told maybe needed software update. Why didn't dealership update software? Light back on and need to bring in again
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Greg, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Very helpful, polite, and friendly. I felt very informed of my service options and was very satisfied with my experience.
Very helpful, polite, and friendly. I felt very informed of my service options and was very satisfied with my experience.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Hyundai Genesis of Springfield.