Island Auto Group

I recently purchased a 2023 BMW X5 from Island Auto Group, and the experience was outstanding from start to finish. I’ve bought and leased several vehicles over the years, and this was easily one of the smoothest, most transparent car-buying processes I’ve had. From the moment I arrived, the team was professional, knowledgeable, and respectful of my time. There was no pressure, no games, and no hidden fees, which is something I really appreciated. They walked me through the details of the BMW X5, answered all my questions clearly, and made sure I understood every option before moving forward. The pricing was fair and competitive, and they were upfront about everything — trade-in value, financing, and next steps. The vehicle itself was in excellent condition, exactly as advertised, and the delivery process was seamless. What really stood out was the customer-first approach. It felt like they genuinely wanted to earn my business, not just close a deal. The entire process was efficient, professional, and stress-free. If you’re looking to buy a pre-owned luxury vehicle like a BMW X5, or honestly any car, I highly recommend Island Auto Group. They made what can be a complicated process feel easy and straightforward. I would absolutely buy from them again.

Island Auto Group is the place for 🚗 Let me share my first car buying experience in New York. As someone with zero prior knowledge of how dealerships work, it was incredibly challenging and stressful at first. For over a month, I hunted for a reliable, low-mileage car with excellent safety features, low maintenance, and something within my budget. I ultimately decided between a Subaru Crosstrek or Mazda CX-5. I checked online sites like Cars.com, Carfax, and CarGurus, visited around 10 dealerships (both independent lots and franchises), made tons of phone calls, and even explored Carvana and CarMax. Too many places baited me with low online prices, only to pile on thousands in hidden fees once I showed up—things like mandatory down payments, wear-and-tear charges, inspection fees, and dealership add-ons. But from this experience, I learned a lot about how dealerships really work and gained some valuable knowledge: never fully trust the prices posted online without confirming the true out-the-door cost in person. After five frustrating in-person visits, I was ready to give up on traditional dealerships and just overpay at CarMax to avoid the headaches. That’s when I spotted a listing on Cars.com from Island Subaru. The vehicle photos clearly stated “No hidden fees, no extra fees – fully transparent OTD price.” Skeptical after so many bad experiences, I decided to try one last time and walked in without an appointment or even a phone call. Right away, I met sales representative Christopher Chavous (everyone calls him Chris). He was patient, professional, and didn’t bombard me with unnecessary questions or personal info. He showed me the Crosstrek I was interested in, sat with me for two detailed test drives, and explained all the features thoroughly. The standout moment? Chris gave me the true out-the-door price immediately—no games, no surprises, exactly matching the online listing with zero hidden fees. In an industry full of tricks, this level of honesty instantly built trust, which is everything when buying a car. After some fair negotiation, the manager approved a solid discount, and we sealed the deal that same day. Since it was Saturday and close to closing (they couldn’t finish the NY inspection), they went the extra mile and loaned me a brand-new Subaru Crosstrek to drive until Monday when my car was ready. Finance manager Yuri Miyakawa handled the paperwork smoothly, got me a great rate, and made everything straightforward. But Chris truly went above and beyond—he guided me through the entire purchase process and even helped set up my first car insurance. The initial quotes were sky-high for a new driver, but Chris personally called the insurance company, advocated on my behalf, and somehow got my rate reduced to half the original quote! That kind of dedication is rare. The whole team—the manager, Yuri, Chris, and the rest of the staff—was genuinely helpful and made me feel valued. I drove home in my Certified Pre-Owned Subaru Crosstrek Limited with just 9k miles, at the exact negotiated price, with all documents perfect, a full tank of gas, a fresh car wash, and three free oil changes for the first year. Island Subaru transformed a potentially nightmare first-time buying experience into something positive and memorable. Their transparency, honesty, and outstanding customer service set them apart. I’ll definitely recommend them to friends and family, and I’ll be back for my next car. Thank you, Island Subaru team—especially Chris for your incredible support throughout! 🚗💯

Deceptive liars drove 2 hours to buy a truck only to see it be driven away and sold out from under me 40 dollars in tolls for zip.Zero communication between their dealership.Apologies don't pay the tolls.

Stay away from these liars!!! Deception is real here!!! Pulled me out of my lease early! Told me my first month was paid for!!! Literally told me my first bill was in September!!! An hour away to get xxxxx!! It was only one payment!!! Low life

Brought vehicle in for an engine light (vehicle not charging) as well as a vibration and noise when driving... Was told immediately by Service Advisor Anthony that it was a major issue and they would have car for at least a week. This was before they even looked at the vehicle.... They have no loaner cars so he suggested renting a car and that I would be reimbursed. So I did what I was told... During the week I left 3 messages for Anthony regarding a status update on my vehicle and to just find out what was wrong... They were never returned. On day (7), still no word from dealership, I call to see what's going on because I had to return the rental car that day. That's when I am told the vehicle was ready for pick up. (No one even called me to let me know this, I had to call) I bring rental back then get dropped off at the dealership where again I talk to Anthony. He tells me that the car just needed a computer update... Seven days for a computer update?? I then gave him the bill from the rental company which I was under the impression when we spoke, he said that Jeep would take care of it so I assumed they would do that for their customer. He proceeds to tell me I have to call to get reimbursed for the rental and gives me a phone number to call. I already knew this was going to be an issue... On way home I realized that noise and vibration in peddle was still there and it obviously wasn't even addressed. Anthony gave me no paperwork stating what was actually done to the vehicle. I have been back and forth on the phone and via E-mail with Jeep Customer care where I have been getting the absolute run around, talking to over 20 different people, not one who speaks good English... of course. It's been a month now and I have got not one dime back from my 430.00 rental bill which the dealership told me would be taken care of. I call the dealership back again, where Anthony after telling him the issues I was having, just tells me to call the number he gave me back again and ask to speak to a Manager... so that "I can put this to bed"... Seriously??? I do call the number back, talk to an additional 3 different people to which the 3rd one tells me that I can't speak to a manager.... This is where I still stand... This was the 3rd leased vehicle in a row I have bought from this dealership... and it is absolutely. the LAST!!!! When I bought vehicle, my salesman Fabian was very nice so this review does not reflect on him... The Service Department is a joke. And good luck with Jeep Customer Care, that is an entirely different fraud... It takes a lot for me to get this upset, but I don't want anyone else to have to deal with this nonsense...

The ultimate in professionalism, knowledge, customer service and friendliness. Everyone was exceptionally incredible. Loved Shock!

you get very excellent service and Eddie and the staff take very good care of you!!

Electric work was done very well. No problems. Explained everything.Oscar,Jurod,Uqba very informative.

I wanted to lease a dodge charger from this dealership, at first they make you think you’re a valued customer then, they tried to make you come in the dealership to work #s, won’t give out quotes, have to forced them to get actually #s and breakdown on rebates. They won’t apply rebates until you come to the dealership and show them the paper to verify it. couldnt it be done at the last step when signing? When you supplied them everything, they tell you the vehicle has been sold, not even a “I’m Sorry”. Saying you should have come in to lock the deal. How are suppose to come in without an agreed deal. I don’t want to waste time. I worked with Brandon Siew with little to no help from Nicole Jarrett. -mark-

This dealership will take your car into service and ruin it more than before you brought it in and never fix the actual issue and then just send you on your way because they don’t have enough time or staff. Do not use this place ever you will regret it with a passion. The few good reviews on here have to be fake