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Lancaster Mazda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (80 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–5:00pm
Tuesday 9:00am–9:00pm 7:00am–5:00pm
Wednesday 9:00am–9:00pm 7:00am–5:00pm
Thursday 9:00am–9:00pm 7:00am–5:00pm
Friday 9:00am–9:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (80 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Mazda CX-5

Worked with Taylor Stoltz who was very helpful and patient as we were trying to decide on whether or not we would be leasing or purchasing our 2019 new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love my Mazda CX5

Lancaster Mazda is a great place to buy a new Mazda. I had the privilege of working with sales associate, Deb Anderson. She is so nice, knowledgeable about all Mazdas, and felt no pressure to purchase a car. She answered all my questions and showed me how everything worked, with patience and understanding. I highly recommend her and Lancaster Mazda if you are looking to buy a new Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Loyal customer

I bought my new Mazda6 when it first came out in late 2018. I test drove different brands at many dealerships but none other than Lancaster Mazda treated me with dignity and friendly. On that day I just came to Lancaster Mazda to look at the new design but drove home with a new 2018 Mazda 6 Touring with deep blue crystal color. I love it so much and get many compliments from my friends. Thanks to Deb Anderson, product specialist, and Brad Allen, sales manager, who put me in my new car. I have a wonderful time talking with both at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First Mazda

Thanks to Chris Grubic and the staff at Lancaster Mazda, was as able to accomplish what I set out to do. With a life and career change, a lesser monthly payment was in order. Lancaster Mazda put me in the 2019 Mazda3 AWD for the payment that was needed. Thanks again! The car is wonderful, I think Mazda has a new loyal customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fun Drive

Very attentive and dedicated to make the buying process as painless as can be expected when purchasing a car. Hopefully when the need for service is required I'll experience the same

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Charles Hill, Lancaster, PA

Love my CX-9 but am very disappointed that it does not include a CD player, nor is one available. It is complicated to find how to tune radio when you want a specific AM/FM station. Instruction book does not index specific procedures like trip mileage (how to do it.) The answer is in the book but hard to find.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you to Chris Grubic!

Nothing prepared me for how great the new 2019 Mazda (Matsuda?) 6 Grand Touring Reserve would be. Only after purchasing the car did I venture onto YouTube to see about the 2019 Mazda 6 Grand Touring 2.5 Turbo, and almost to a man a woman, reviewers were gushing about how much the car has evolved and improved, but I'm getting ahead here... I test drove this car on a whim, having test driven 2 Honda Accord Sports a few hours earlier. The sales experience at the Honda dealership left us a little...let down. My wife and I were a little morose about having to go to another dealership, but a jolly ray of sunshine named Chris Grubic made us thankful that we stopped into Lancaster Mazda. We were looking for a larger car, and there in the showroom was a pristine, white Mazda 6. Chris had a couple of Grand Touring trims available for test drives, and I (we) were immediately impressed with how great the car is, comfortable, tech oozing everywhere, Bose Premium Sound (my wife is just a bit envious of this stereo's clarity), heated front AND rear seats!!! Plus that engine...I must admit that the plain jane 2.5 left me a little disappointed in a 2015 CX-5 we test drove months ago, but strap a turbo onto it and you only need to move the throttle a wee bit to get a lot of forward shove. As he was being shoved deep into the passenger seat, Chris was answering every question we had, no hesitation, we both appreciated having such a knowledgeable Customer Service rep on board! He knew stats, he knew lead times for delivery if we wanted a different trim level, he was very astute with all goings that were Mazda. He did not stray from the 6 or try to lead us away from our needs, he asked questions, he listened, and here I am 2200 miles later and enjoying my car. Chris deserves major props for helping us, and if I need another vehicle in the future I will definitely ONLY buy from Chris Grubic. Now if I can convince my wife that we NEED a Mazda MX-5 Grand Touring with the 6 speed manual and retractable steel roof...one can dream, right? Chris, help a guy out! And thank you so much, from both of us. Cheers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Mazda..CX5

Thanks Deb for putting us in our new car today. was great meeting you and the rest of the staff. And thank you for taking time to explain all the new gadgets on a great car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying my first Mazda

Salesperson was knowledgeable of the vehicle i was interested in buying. Very professional, courteous. Made the buying experience stress free. Would seek Deb Anderson out again for another purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buyer

Trouble free experience, knowledgeable and courteous team. Would recommend to others. My wife also bought a new car just a couple of days later that week.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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