Reviews
Horrible know idea what they r doing charge u for a 985 part that they installed the wrong way
Horrible know idea what they r doing charge u for a 985 part that they installed the wrong way
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Crawford, We completed a replacement of the brake booster vacuum pump in December 2025. Your vehicle has been back for other diagnostics or routine maintenance twice since then with no issues. I review previous videos you've been sent for service visits and the brake booster vacuum pump is visibly installed in the correct orientation. When you came in with a check engine light concern, it had a fault for the same system and the pump we replaced 3k miles ago was not functioning. The technician found the wiring harness that activates this pump had the outer shielding tape frayed and after removing the tape, damage to the wiring was found, exposing bare copper wires related to the open circuit fault you're experiencing. The damage is consistent with rodent damage. Our recommendation is to repair this damage wiring and retest the system. If the off chance that the pump we installed is faulty, after the wiring is corrected, that component does include a part and labor warranty with Volkswagen and North Penn VW. If you wish to discuss the situation further, you can reach out to me directly at kenb@northpennvw.com or 267-956-1157. Sincerely, Ken Benton Service Manager
Don’t know Brian L, but worked with Joe Defippio and Joe was great! Very personable, patient - not your hard sell.
Don’t know Brian L, but worked with Joe Defippio and Joe was great! Very personable, patient - not your hard sell.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thorough team, great service! From sales to service North Penn VW provides a solid performance.
Thorough team, great service! From sales to service North Penn VW provides a solid performance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always great service at North Penn VW! Have been a long time customer there and always top notch service…
Always great service at North Penn VW! Have been a long time customer there and always top notch service…
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Conveniently scheduled my inspection. Friendly staff and customer service department is always helpful. Washed my car and left pleased with my choice in VW.
Conveniently scheduled my inspection. Friendly staff and customer service department is always helpful. Washed my car and left pleased with my choice in VW.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Really all 5's. Sorry!!! I wasn't charged deductible on cpo insurance, had to make another call to make payment. Not a huge deal but now I know I have to pay. Great service. Used shuttle. Thanks guys
Really all 5's. Sorry!!! I wasn't charged deductible on cpo insurance, had to make another call to make payment. Not a huge deal but now I know I have to pay. Great service. Used shuttle. Thanks guys
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Really all 5's. Sorry!!! I wasn't charged deductible on cpo insurance, had to make another call to make payment. Not a huge deal but now I know I have to pay. Great service. Used shuttle. Thanks guys
Really all 5's. Sorry!!! I wasn't charged deductible on cpo insurance, had to make another call to make payment. Not a huge deal but now I know I have to pay. Great service. Used shuttle. Thanks guys
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Great experience with everyone that I was involved with, Greg was awesome at showing me the car’s features and working hard so I could drive it home the same night. Very happy with the detail department also, car was clean and fresh.
Great experience with everyone that I was involved with, Greg was awesome at showing me the car’s features and working hard so I could drive it home the same night. Very happy with the detail department also, car was clean and fresh.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your service James . I’m very appreciate you for your time and your service.
Thank you for your service James . I’m very appreciate you for your time and your service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Not organized, and deficient in communication My car was at your dealership for more than a week with no communication to let me know that my car was done until I called by myself, and James claimed he called me prior to that with no traces of missed call or voice message on my phone. I have Toyota and Honda, and whenever they are done with my car they call and send text messages
Not organized, and deficient in communication My car was at your dealership for more than a week with no communication to let me know that my car was done until I called by myself, and James claimed he called me prior to that with no traces of missed call or voice message on my phone. I have Toyota and Honda, and whenever they are done with my car they call and send text messages
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair