Ray Catena Lexus of White Plains

Ray Catena Lexus of White Plains, Eli Suarez, Manager of the Parts Department, is a rare exception to the marginal and poor customer service in today's business model. Non-existent is a better term. Eli personally took my phone call after a windshield wiper insert I purchased from him did not fit one of the wiper blades on my 2018 Lexus ES350. He immediately took ownership of the problem, did not cast blame elsewhere, and sent a new blade to my home in Florida. I have utilized Ray Catena Lexus for decades prior to retiring. He was helpful throughout the process, explaining that Lexus no longer manufactures the insert for the older wiper blades. He communicated by phone, text and email, and made it his goal to solve the issue. I could not be happier. If you need genuine Lexus parts, visit the Parts Department at Ray Catena Lexus of White Plains.

Louis in the sales department was great He knew the cat that I wanted and was not only able to give me a good price but had the car ready to go that day, Brian in technology helped me understand the features of the car and came to my home to help with the settings of the GPS and setting my garage door to open. Thank you Louis and Brian!!!

Despite a frustrating experience with the sales department last year, the service department completely turned things around. John Turiano was professional, honest, and extremely helpful. Communication was clear, the service was efficient, and I felt genuinely taken care of. Because of him and his team, I would return for service again.

I come from PA to get my car at this dealer because the atmosphere and the good quality of care they have for there customer is amazing. They work with you and they tried to get you the car of your dream. I highly recommend Tim Feighery for sales man a very polite, understandable and a great sales man the would help you and guide you to the best choice of your dream car. Good job Ray Catena Lexus of white Plains for the great work and the team you guys have. Thank you Tim Feighery, Mercedes,Fior and Shaun. You guys are the best. Always go to Tim he is the best sales man✨⭐️🌟✨✨✨

Friendly and knowledgeable staff at dealership. Technology specialist Donovan was exceptional and helpful with my service

Worst retail experience I have ever had (car buying or otherwise). Salesperson couldn't keep facts straight and offering incorrect information (yet kept on telling me how hard they were working), trade in was a complete "bait and switch" [by the way, this is totally negotiable, just threaten to walk out] and the new car walk through was a complete joke. I strongly recommend you go elsewhere.

My Audi A-4 lease was up so I began what I thought would be a lengthy process of finding a new car I liked with a comparable monthly payment. The Ray Catena reputation was excellent so on my first day out I visited their White Plains Showroom. Did I get lucky! My salesman, Brian Rattner, listened carefully and then began to work up a proposal. In less than an hour we shook hands on what I thought was a very favorable deal. The next day I came back to sign the contract...and handover the Audi keys. Brian called my Insurance company and took care of delivering my Audi to their dealership. FIVE STARS.

Fantastic experience! Went in very far over miles on a pervious lease (different manufacturer) and Fabio Villa was able to guide us in the right direction for a new car that my wife loves! Professional service from start to finish!

Excellent Dealer -- have leased a number of cars from these folks and always a great experience.

If you are anywhere in the tri-state area and considering Lexus, I strongly recommend Lexus of White Plains and the salesman to meet is Fabio Villa. Throughout the experience, he was friendly, personable, and very knowledgeable about the vehicles, vehicle options, available services, and purchase options. Fabio had a great deal of patience in responding to all of my questions and while introducing all of the vehicle options. In the end, I chose a certified used 2021 UX and could not be happier. As Fabio said, the car is clean and comfortable.