Niello Volvo Cars of Sacramento

Very nice and very well executed the people were very courteous and well informed about the product they were selling I was very satisfied with my purchase

Always a pleasure doing business with Niello Volvo, this is our 2nd time purchasing a car from them and the transaction has always been smooth and efficient.

I custom ordered an EX30 and Jess (Jessica), I feel, truly worked hard to earn my business. Not only in a fair price, but also in explaining the EX30's discontinuation in the US, accessories availability and other questions along the process. It was a journey for me, but she kept me on board and now that I own the EX30, I'm incredibly happy with it and glad I had her support along the way. Also - the dealership lobby was very relaxed and the actual buying process was so incredibly effortless. In fact most of what I remember is chatting about coffee and some of the best places to eat downtown. Finance was great, too. I can tell they work as a team because some of the accessories I was interested that I'd mentioned to Jess, we explored in finance. Honestly? Without exaggeration I would say this was the easiest buying experience of maybe the 7-8 cars I've owned. For me, personally, the key areas that really stood out were: - Niello did not add on a list of trackers, paint coating, interior protectants, etc. - I didn't have to go through the genuine hassle of negotiating those out of the price - Finance did not pressure to put additional items and warranty onto the car I understand the business side of it, too. It's a balance because the dealer has to bring in additional revenue but from a customer perspective, if you're sure of what you want, Niello makes it pretty much effortless to get it without the traditional back and forth and they respect where you're at and what you want from the start. So, kudos to the Niello Volvo team. And a shoutout to the parts department, they've been chasing something down for me now for weeks and I appreciate them!

Helped us from beginning to end with our custom order - answered all of our questions and treated us well.

I feel as though I am always treated with respect, not experienced anything shady here. That’s not always the case in my experience with some dealerships.

Very helpful, thorough and thoughtful. They stayed in contact and helped me find the car I wanted.

Great Service as always - the car was repaired promptly. I always appreciate the customer service - thank you!!!

What a delight it was to work with Jordan and Brian at Niello Volvo in Sacramento! The process was great and didn’t take a ton of time. I’m relocating to the area and this dealership gave me the sense of community and attention to service that made me feel truly welcomed!

He was very helpful with describing some functions i was having problems with. He also took the time to update some information for me.

Matt knows his Volvos and does his best to keep our repair costs reasonable. They offer Lyft rides instead of a shuttle, which was very easy to use. The waiting room is comfortable and well stocked. It's worth the drive to Sacramento.