Reviews
Very pleased with our experience at West Herr Ford of
Very pleased with our experience at West Herr Ford of Rochester. Service was prompt and done in less time than expected. Shane was professional, courteous and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent people to business with very informative and do
Excellent people to business with very informative and do the explaining to the tee.it’s a pleasure to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service was very good and I wasn't there forever!
The service was very good and I wasn't there forever! I was there for an inspection and getting pricingon tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You guys got my truck in right away I was told it might
You guys got my truck in right away I was told it might take a couple weeks to get to it you jumped on my truck and very happy about that. Good job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service staff were professional and efficient.
Service staff were professional and efficient. They completed the service and let me know as soon as it was ready to pick up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My mother passed and I had to take my father home and I
My mother passed and I had to take my father home and I looked down at my miles and found I was due for oil change before driving 14 hours. I was not able to get a appointment before I left but I called the service manager, told him my situation and he said no problem we will get you in and they did. This a dealership that cares about their customers nit just the sale but the family/person
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Family Dealership
My mother passed and I had to take my father home and I looked down at my miles and found I was due for oil change before driving 14 hours. I was not able to get a appointment before I left but I called the service manager, told him my situation and he said no problem we will get you in and they did. This a dealership that cares about their customers nit just the sale but the family/person
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fast Paint Repair
The edges of all four doors and the hood were repainted due to blistering paint on my 2028 Jeep Wrangler. The process left dust on the interior door panels, which was not cleaned off. Otherwise, I am thankful for the Fiat loaner, and the two-week turn-around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Professional, Experienced, Timely AND Customer Support
Professional, Experienced, Timely AND Customer Support Oriented. Satisfied with Service Received ( routine maintenance ). Made a Follow Up Service Appointment while there, for Next Year.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I was pleased at my oil change and inspection service
I was pleased at my oil change and inspection service today! Fast, efficient and shuttle was greatly appriciated! Nice job, and Chris was great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair