Reviews
It was an amazing experience from start to finish. I will forever recommend people to Nissan. I will also be back soon to trade in my other car!
It was an amazing experience from start to finish. I will forever recommend people to Nissan. I will also be back soon to trade in my other car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.
I can only say one thing about Nissan. Carter is your biggest asset. He is the best salesman I have ever dealt with hands down.
I can only say one thing about Nissan. Carter is your biggest asset. He is the best salesman I have ever dealt with hands down.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We are thrilled to hear that Carter provided excellent service as our salesman. We strive to have a knowledgeable and friendly team to help with all your Nissan needs. Thank you for choosing us!
Salesman was knowledge and courteous. Dealership meet my trade in requirements and gave me a good deal on my purchase price.
Salesman was knowledge and courteous. Dealership meet my trade in requirements and gave me a good deal on my purchase price.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words Mark! Our team is dedicated to providing exceptional customer service, and we're thrilled to hear that you had a positive experience with us.
Great place had no issues. Gina was great and helped me through the whole process.
Great place had no issues. Gina was great and helped me through the whole process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! We're thrilled to hear that your experience at our dealership was smooth and that Gina provided excellent service. We appreciate your support and look forward to serving you again in the future.
What ever u do Do not let this company work on your car they took my truck and broke parts and they are making me pay for it They sent a video to me the tech even said they broke it an they are still making me pay for the parts and labor
What ever u do Do not let this company work on your car they took my truck and broke parts and they are making me pay for it They sent a video to me the tech even said they broke it an they are still making me pay for the parts and labor
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide, and we take your concerns very seriously. Please contact us directly at 423-643-1441 so we can review the situation and work toward a resolution.
I Did not feel rushed, they were able to answer all my questions very patient.
I Did not feel rushed, they were able to answer all my questions very patient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We strive to provide top-notch service by taking the time to answer all of your questions. We're glad you didn't feel rushed and hope to see you again soon!
Not a pleasant experience. Wished I could have found a car somewhere else. xxxxxxxx xxxxxxx xxxxxxx xxxx xxxxxxxxxxxxxxx. That is all I have to say.
Not a pleasant experience. Wished I could have found a car somewhere else. xxxxxxxx xxxxxxx xxxxxxx xxxx xxxxxxxxxxxxxxx. That is all I have to say.
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- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your feedback. We take all concerns seriously and strive to provide excellent service to every customer. However, after reviewing our records, we are unable to locate any transaction or interaction matching your name. It’s possible that your experience may have occurred at a different dealership, which is often the case as there is another Nissan dealership in downtown Chattanooga, of which we have no affiliation. If your concern does involve our store, we would appreciate the opportunity to address it directly and make things right. Please reach out to Daniel Davis at 423-643-1451 so we can investigate further and assist you personally. Thank you again for bringing this to our attention.
My previous car, which was a used car, had completely broken down, so I needed a new car. My mom?s coworker had a great experience at Nissan of Chattanooga East and told us about Carter. He was able to help me find a car that would fit me well, since I am short, and was able to help me find a car with in my pricing range. He was very understanding of what I was looking for and very kind. Overall, I had a great experience there and I would definitely recommend this place if you are looking for a new car, especially if you?re short.
My previous car, which was a used car, had completely broken down, so I needed a new car. My mom?s coworker had a great experience at Nissan of Chattanooga East and told us about Carter. He was able to help me find a car that would fit me well, since I am short, and was able to help me find a car with in my pricing range. He was very understanding of what I was looking for and very kind. Overall, I had a great experience there and I would definitely recommend this place if you are looking for a new car, especially if you?re short.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your positive experience with us, we are thrilled to hear that Carter was able to find you the perfect car within your budget and accommodate your height. We strive to make sure all of our customers have a fantastic experience and we're glad that you would recommend us to others. Thank you for choosing Nissan of Chattanooga East!
Initial contact was good but once we started to talk about the trade, structuring the deal and financing, it went downhill fast. Alicia, the salesperson was quick to send over a video of the car and ask for financial information. Once it was sent over we talked about a trade and I was lowballed until I provided a quote from CarMax. Once I sent the credit app over she asked if I would be able to make it in to Chattanooga from out of town the next day. Soon after I was informed Jason the finance manager would have to talk to the banks the next day and that she would keep me updated on the progress. I never heard back from her or anyone else from the dealership. Fortunately, I was able to find a similar car with 13,000 less miles for a lower price. All in all I guess it worked out as I got a better deal and dodged a bullet dealing with terrible customer service.
Initial contact was good but once we started to talk about the trade, structuring the deal and financing, it went downhill fast. Alicia, the salesperson was quick to send over a video of the car and ask for financial information. Once it was sent over we talked about a trade and I was lowballed until I provided a quote from CarMax. Once I sent the credit app over she asked if I would be able to make it in to Chattanooga from out of town the next day. Soon after I was informed Jason the finance manager would have to talk to the banks the next day and that she would keep me updated on the progress. I never heard back from her or anyone else from the dealership. Fortunately, I was able to find a similar car with 13,000 less miles for a lower price. All in all I guess it worked out as I got a better deal and dodged a bullet dealing with terrible customer service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry to hear about your experience with us. We pride ourselves on providing excellent customer service and it seems like we fell short of that with you. Thank you for giving us the opportunity to earn you business.
I chected the car out online.The salesman contacted me probably the next day.He was very nice and friendly and was honest.
I chected the car out online.The salesman contacted me probably the next day.He was very nice and friendly and was honest.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Hi there, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!