Cronic Chrysler Dodge Jeep Ram

How does the loaner car system works? They gave me a loaner while my truck is getting fixed. It’s gonna be 2 weeks until it’s done. Is the loaner free until they get my truck fixed

Do not buy cars here. They will sell you a car that wasn’t ready to be sold and will duck your calls when you ask them about the vehicle. When you ask for your money back they will try to put you in a more expensive vehicle and suggest an even swap for the inconvenience but change their mind at the last minute and try to make you pay an additional $17,000 and not give you fair value back on the original vehicle you haven’t taken possession of. I also traded in my vehicle and sold it, now I have no transportation 0/10 recommend

As a family we we have bought 4 cars from Cronic and we are done. On the most recent car (2019, less than two years old) continues to break down. First opportunity for us to get in is 3 plus weeks. Also, was told I would receive a $100 refund on a botched alignment on another Cronic purchase, have yet to see that. That was approx a year ago. Called and spoke to a lady and she literally laughed at what I had to say. Disrespect, dishonesty and poor service define who and what Cronic is.

spoke to & text with the used car manager for 3 days letting him know my interest in a particular car. On second day I told him I was having trouble finding someone to drive the car back once I purchase. I live over an hour away. I read on the website that they could bring the car to me. I wasn’t given that option. Since I was in a rental I realized I could just drop off the rental and drive the car back. I called manager/salesperson to let him know I was on the way. I arrived 1 hour 12 minutes later. I was taken to his desk where he was with other customers. He acknowledged me but didn’t say have a seat or I’ll be with you... My daughter and I stood at his desk for a few minutes. After feeling very uncomfortable and being a person who does not like to waste time I asked him if we could look at the car while he was with his other customers. He then told me “we have a problem”. He told me the car has been sold. I was upset to say the least. He said someone just bought it. So I was to believe that in the hour 12 minutes it took me to get there they financed someone and they had already left with the car. I was told that all final use cars sells had to go through him so he had to have known the car was gone. I told him I was paying cash for the car. He tried selling me another car that cost $5,000 more. It had less miles and was a year newer but it didn’t have the features nor did the car look as nice. I explained when I first talked to him and on several text that the car was for my soon to be 16 year old daughter. It was her dream car and that she had been working hard for the car. He said for me not to be mad. Huh? I came over an hour away, had to see my daughter with tears in her eyes, and realized I was lied to and I don’t suppose to be mad. Then to try to convince me to get the other car he told me that the car I was interested in, was at the mileage 86,000 where this vw beetle would start having trouble. WOW! I spoke to the new car manager and was told they couldn’t hold the car because people lie and say they coming in all the time. But I shouldn’t be lied to saying a car is there when it wasn’t. If in the time I let the manager know I was on the way someone became interested I think a courtesy call asking me if I was truly on the way or to let me know the car had been sold was in order. I can’t express how upset I was. Then to top it off they brought over another manager after everything was said and done. My daughter and I was just sitting searching for a similar car from a different dealership. I didn’t get why they brought him over to us. He added nothing to situation. My only thought was because we had the same skin color. They did offer to pay $100 for our gas and time.

False promises made by sales staff to get you to come in and waste your time. And the car was not even there (internet sales)

I made the mistake of walking in one day inquiring about a new 2500. I left my email address and Bill K. kept HOUNDING my email, after several confirmed requests I finally had enough and asked him to 'stop sending me crap' He sent the following unprofessional, arrogant, and condescending retort: (and I will quote) "The word `crap?, according to the Oxford English Dictionary, derives from the Middle English `crappe?, meaning chaff or residue from rendered fat. While our specials for the Memorial Day Holiday may not be of interest to you, they do not resemble the above description of the word "crap". Rather than allowing an email to upset you, may we suggest you simple delete it as you do with other unwanted emails you receive on a daily basis. A simple "unsubscibe" would have been sufficient! Additionally, to avoid distress, you may want to remove all television sets from your residence *(they have commercials), *take down your mail box, turn off the radio in your vehicle, try to avoid looking at billboards while you drive, quickly look away at any "specials" as you grocery shop, etc, etc." While this is sorta witty, it still angered me, I then called and talked to Kip C. (general manager) and asked him why he strong arms customers in efforts to woo them and did he think that it was effective- "Well I mean you're worried about other customers getting treated as you were, well I'll be honest as you RANT I'm going to say that our sales are up 44%" After talking with Mrs Cronic, I felt as she at least acted concerned but turned a blind eye to her employees' conduct

I made the mistake of walking in one day inquiring about a new 2500. I left my email address and Bill K. kept HOUNDING my email, after several confirmed requests I finally had enough and asked him to 'stop sending me crap' He sent the following unprofessional, arrogant, and condescending retort: (and I will quote) "The word `crap?, according to the Oxford English Dictionary, derives from the Middle English `crappe?, meaning chaff or residue from rendered fat. While our specials for the Memorial Day Holiday may not be of interest to you, they do not resemble the above description of the word "crap". Rather than allowing an email to upset you, may we suggest you simple delete it as you do with other unwanted emails you receive on a daily basis. A simple "unsubscibe" would have been sufficient! Additionally, to avoid distress, you may want to remove all television sets from your residence *(they have commercials), *take down your mail box, turn off the radio in your vehicle, try to avoid looking at billboards while you drive, quickly look away at any "specials" as you grocery shop, etc, etc." While this is sorta witty, it still angered me, I then called and talked to Kip C. (general manager) and asked him why he strong arms customers in efforts to woo them and did he think that it was effective- "Well I mean you're worried about other customers getting treated as you were, well I'll be honest as you RANT I'm going to say that our sales are up 44%" After talking with Mrs Cronic, I felt as she at least acted concerned but turned a blind eye to her employees' conduct