East Tennessee Ford

I am very satisfied with the service and friendliness of the staff, especially the salesperson who was very honest and made the purchase process very easy. I am very happy with my new purchase at the Crossville Ford dealership.

Everyone I’ve met at East Tennessee Ford is extremely friendly. Our salesman, Mark T. Was very knowledgeable about the vehicle we test drove and bought. The whole purchasing process was very smooth. I would highly recommend East Tennessee Ford!!

Had a great experience with East TN Ford! Hands down the best I’ve worked with. Mark made it simple and easy. Very professional and quick to answer when I had questions. If your in need please go see him and East TN Ford!!&

Scott Davenport worked with me diligently, and helped me find my dream car! This is the 3rd vehicle I’ve purchased at this dealership!

Mr Cline at East Tennessee Ford in Crossville after me get the car I wanted at the payment I wanted I really liked East Tennessee Ford in Crossville

I dropped my Bronco off the evening before with Will. Check in was easy. The service was finished early for the price quoted. Check out was also quick and easy.

Andrew ordered a Bronco Raptor for me in February, but when we realized I wouldn’t get it for 5 months he went out a found the exact same one for me knowing I wanted it for summer driving. On top of the extra effort, still got the best price for it!

Great service in the service department! Highly recommend, very fast and knowledgeable. Best dealer I’ve used with yet

How a big brake issue problem pop up. Called talked to Will in service center explained problem, he got me in same xxxx quoted me and gave me time frame. The price was very fair and they finished in less time than quoted and they already had several vehicles ahead of me. They did great work and alerted me of some other things to keep an eye on. Very friendly, great service and no run around. Exceptional staff and mechanic crew. Will be going back for service on another vehicle. Great job.. thank you

I do not leave reviews lightly, and I do not take vehicle repair lightly. When I am spending nearly a month’s pay to repair my vehicle, the bar is extremely high for both customer service and technical knowledge. I would gladly pay more for truly great service, but with East Tennessee Ford, I did not have to. I do not regret my choice and feel that it was money well spent. The Service Department at East Tennessee Ford exceeded every expectation we had. Thomas Williams, our Service Advisor, was outstanding. He was honest, reliable, and truly professional from start to finish. Melissa in the Warranty Department went to bat for us against one of the worst service contracts out there, Endurance, which was not purchased from this dealership, and for good reason. She fought hard to make sure we were taken care of, and that kind of advocacy is rare. Service Manager Doug clearly runs a top notch operation, and Jimmy made the pickup process smooth and easy. Every technician involved deserves recognition as well. Our 14 year old Focus now drives like it is brand new. The turnaround time was incredible. The vehicle was fully diagnosed in just one day, despite needing three major repairs, tires, and several overdue critical maintenance services. Even more impressive, the cost was very reasonable and comparable to independent shops, while still providing true dealership level expertise and service without the typical markup. As a woman with extensive professional experience in the automotive industry, both in dealership service departments and at the corporate level for a major manufacturer, I can confidently say this. I was treated with respect, communicated with clearly, and never once talked down to or dismissed. That alone sets this team apart from many others. This was our first time with this dealership, but we are far from new to working with service departments, and this was without question one of the best experiences we have ever had. I am more than willing to put my personal and professional reputation behind recommending this service department to anyone. They have earned a customer for life.