Countryside Chrysler Dodge Jeep RAM

They lie, put false certifications on cars in the shop, and management is absolutely terrible.

Purchased a used van recently and the day I bought it I noticed one of the advertised features wasn't working. Dealer wanted me to pay them $100 to fix the issue.

COUNTRYSIDE PRE OWNED I don’t usually leave reviews, but my experience with this company warrants a warning to others (that look like me). I purchased a vehicle from here in good faith, expecting a straightforward and honest transaction. Unfortunately, what followed was a string of shady tactics, questionable practices, and complete breakdowns in communication. The moment I drove off the lot, problems started surfacing—issues that should’ve been disclosed or at the very least discovered in a basic inspection. When I reached out for support, I was met with silence, excuses, or finger-pointing. Customer service was unprofessional and evasive at best, and no one has it in their DNA to take accountability. No need to take your own mechanic unless your mechanic can keep for the weekend to get a full inspection. The trucks on the lot are polished to sell. watch for hidden damages. It’s frustrating and disappointing to be treated this way after spending thousands of dollars. What should’ve been a positive experience has turned into an ongoing headache. For any General Manager who actually cares about their reputation: I hope you find the opportunity to make things right. There’s a reason this review isn’t 5 stars. You can ignore it—or you can step in, take ownership, and fix what your team has failed to address. To anyone reading this: think twice before doing business here.

My buying experience was far above exceptional! Davey Storey was fantastic, patient, and HE LISTENED. I have probably purchased more than 20 vehicles in my life, both new and pre owned, and have never had a more exceptional Salesperson of any age. Max Phillips, Financial Officer, made my buying experience beyond any i have ever had. I look forward to working with this dealership for years to come.

Exceptional and prompt service. Very willing to help. I was traveling through and had a breakdown. Paul and his team were more than accommodating. I was very lucky and greatfull to have his service team get me back on the road. Being from out of town they didn't have to go out of their way to help me but they went above and beyond to get me back on the road. They're are very few companies out there these days that will do that. I appreciate everything they did for me. Every one I delt with was very friendly. If I lived here my next truck would be from them. Thanks again for everything. Jeremy Metzger

This post goes out to all surrounding areas within this dealership. (I'm pausing my voice saying slowly ....Please, Please, Please ) take note and heed to this post , especially the African American community. I have never in my years of living experience such racism , lies and disrespect. I'm on Social Security Disability, it took me 1 year 8 months to save $4000.00 and of course they said they needed it all for my down payment. I got the best vehicle I could find based on my credit. 2020 Enclave that had been sitting there for over 8 months at full price . This car I brought for my wife and 3 small children. The salesman had been driven the vehicle everyday for 2 weeks before I purchased it. I got to Countryside Jackson 1 hour before closing drove the vehicle pointed out a few things and asked for an extra key. Remember this part. Noticing they agreed to the key on paper but not the work to the vehicle on paper stating they would fix it by mouth. Deal done, they close . They give me a key , I walk out front to a dirty vehicle with zero gas. ( Saleman says come Monday we will get you gas and a wash. Monday come they tell me Wednesday. Wednesday come they say Friday.......finally I go there and fuss about the transmission slipping and back seat AC control panel not working . They finally they say leave it . They give me a loaner , dirty with no gas. Next day they call and say , bring the loaner back after I filled up and washed it, saying they got it sold. They give me another vehicle, again dirty no gas . They keep my vehicle over 1 month . I go check on it and it's not at Cronic like they agreed . I look for the vehicle location through Onstar and it's at a uncertified Gmc side mechanic shop . I tell Chuck Webb and he says " I Qoute , what the xxxx you care , it's getting fixed . I was furious, my wife get the car back and 1 in a half month later, while I'm attending a funeral in the loaner they provided . They asked my location I told them and I would return the vehicle afterwards Chuck Webb said no, then sent the Sherrif at me to a funeral to pick up the loaner. I went later to discuss the matter about the vehicle not being fixed and Chuck Webb stating and I quote " I don't give a xxxx get you a lawyer" . Mind you he quit and not for that reason. So I fast forward today . Jim Ellis fixed some problems that came out of my pocket. The warranty they sold me was a dud not covering anything but engine, power train NO ELECTRONIC etc. ...remember the key. They gave me the run around for 9 months to say they never agreed to a key . I called and told them I have the we owe documentation. At that time I was told the deal expired and now they can only pay 300 bucks . Well I paid the other 300 and change for the key out my social security check. Oh and the key they gave me was never cut for the door so I paid for that as well along with the rear AC control panel . Word I got is they treat all African American people this way as well as Low income whites. Don't shoot the messenger. I'm out of thousands dealing with this racist dealership. Stay away. Even the salesman that sold me the vehicle left. It's so much more to this story ....like they told me they fixed the brakes . No They turned the rotor and put the same used brake pads back on the vehicle. I should not need new brake pads now. And they claimed they lined up my vehicle. They didn't, this lie causesd my tires to be bad...... STAY AWAY PEOPLE, UNLESS YOU LIKE GIVING AWAY YOUR MONEY!!!! From Rance D Benton

I spoke with a lady name Tori Green,she was very helpful and kind.Definitely need more people like her in this profession.

Was very satisfied with this place, Tori Green was very nice and answered all my questions

Brandon Ramos was outstanding. He was really knowledgeable, courteous and really went over and beyond to make sure he got everything we wanted inour deal. I highly recommend Brandon. You won't go wrong.

I have been driving for 42 years and this was the best buying experience I have ever had. My husband (who detests car salesmen as a rule) could not have been more pleased. Evon was wonderful, he was fair, and respectful of our wants and needs. All of our expectations were exceeded! I could not recommend them enough. Jill