Mercedes-Benz of Wichita

Preston was efficient, professional, and really easy to work with. Next time I need a vehicle, I will request Preston, specifically!

HARRISON did a great job of handling the deal from start to finish. Very satisfied.

Absolutely the best experience buying a vehicle remotely. Harrison was top notch, excellent communication and follow up. He took care of everything. Definitely will go back in the future!

Are car need extensive work done and it was not going to be an easy task to get done but Hunter Cook, was excellent to work with and got us right in at the end of the day and took care of us during the process of getting are car fixed and always kept us informed. He knew what he was doing and I feel he went above and beyond his job to help us out. Chris Gallagher the Service Manager was excellent getting us in on a short notice as well. Nathan the mechanic did a fantastic job and completed the task way above what was expected. All Mercedes-Benz staff are excellent to work with and do a fantastic job.

The service department has been consistently disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues are neither accurately diagnosed nor properly repaired—despite premium pricing. Most recently, I drove two hours for an appointment, spent over four hours waiting, and paid nearly $1,000, only to leave with the exact same problem I arrived with. Being told afterward that they would “take another look at it” is not an acceptable outcome, especially when each visit requires a full day of travel and lost time. Problems should be fixed correctly the first time. Unfortunately, this is not an isolated incident. I previously dealt with ongoing DEF-related issues that required six visits over a two-month period. Each time, I was told the issue had been resolved, yet the problem persisted. After that many attempts, it’s difficult to view this as anything other than a failure to properly diagnose and repair their own product. For a brand that markets itself as premium, the service experience falls far short of expectations. Repeated inconvenience, high costs, and unresolved problems have eroded my confidence in this service department.

The service department has been consistently disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues are neither accurately diagnosed nor properly repaired—despite premium pricing. Most recently, I drove two hours for an appointment, spent over four hours waiting, and paid nearly $1,000, only to leave with the exact same problem I arrived with. Being told afterward that they would “take another look at it” is not an acceptable outcome, especially when each visit requires a full day of travel and lost time. Problems should be fixed correctly the first time. Unfortunately, this is not an isolated incident. I previously dealt with ongoing DEF-related issues that required six visits over a two-month period. Each time, I was told the issue had been resolved, yet the problem persisted. After that many attempts, it’s difficult to view this as anything other than a failure to properly diagnose and repair their own product. For a brand that markets itself as premium, the service experience falls far short of expectations. Repeated inconvenience, high costs, and unresolved problems have eroded my confidence in this service department.

I had a very disappointing experience with Mercedes of Wichita. I purchased a used vehicle that did not come with headrests or the floor mats, which was unacceptable. The paint job was poorly done, and overall the condition of the vehicle did not meet expectations. I also waited over three weeks to receive my vehicle, and there was no meaningful discount or price negotiation to make up for the issues. The sales representative was not helpful and did not adequately address the concerns I raised. Overall, this was a bad experience from start to finish, and I would not recommend this dealership.

Hunter has been wonderful to work with and has gone out of his way to be helpful resolving problems. He and Chris have been a wonderful asset to the dealership.

Former Service Manager, John Johnson, and Hunter Cook turned this Mercedes dealership around for me! I was looking at another Lexus even though I liked my car. No longer. I’m sticking. Thoroughly pleased with the excellent service performance!

Very satisfied with the personalized service, knowledgeable, sales, staff, ease of trade-in – purchase. Thank you for working with me.