Clay Cooley Chevrolet

I suggest staying away from this dealer. They claim this with thier Clay Cooley Family Guarantee: "We never charge our customers for Dealer Adds, Market Adjustments, or hidden fees. The price that you see online is the price you pay for your new or used vehicle" This is NOT true. They try to stiff arm you into buying this "guarantee for 3 to 5 more years for $2000 or more dollars. There manager also told me they will not honor the online price unless you use their financing. I went their with an approved Chase auto loan and they would not take it. This is 100% illegal with the truth and lending laws in the state of Texas. The AI and sales people tell you want you want to hear to get you into the doors and then when your in the dealership, thats where the lies and deceit happen. Just save your time and money and shop somewhere else that cares about customer satisfaction and not gauging potential customers. It was a waste of serval hours. You've been warned.

At Clay Cooley, the service ends with the sale. I live in Indiana but am working on contract in TX. On the advice of Clay Cooley sales, finance and mgmt., I drove home to Indiana to register my truck. When I got to the Indiana BMV, none of the promised paperwork had been delivered. To add insult to injury, the Clay Cooley title dept. contacted me the week after I returned to TX to tell me they were just then preparing the paperwork. What? An appointment was set for me to pick the vehicle up after some services were performed. When I arrived to pick up the vehicle it was not ready and my salesperson, Alejandra, was nowhere to be found. After 3 hours of waiting and a lot of prodding, the truck was delivered although missing a key. As I was in limbo (no car to pick up...no salesperson on site...no receptionist), I saw the sales team (including management) having rah-rah meetings. They have a customer to help but instead they choose to ignore me so they can get pumped up to sell. Service ends with the sale at Cooley Chevrolet.

At Clay Cooley, the service ends with the sale. I live in Indiana but am working on contract in TX. On the advice of Clay Cooley sales, finance and mgmt., I drove home to Indiana to register my truck. When I got to the Indiana BMV, none of the promised paperwork had been delivered. To add insult to injury, the Clay Cooley title dept. contacted me the week after I returned to TX to tell me they were just then preparing the paperwork. What? An appointment was set for me to pick the vehicle up after some services were performed. When I arrived to pick up the vehicle it was not ready and my salesperson, Alejandra, was nowhere to be found. After 3 hours of waiting and alot of prodding, the truck was delivered although missing a key. As I was in limbo (no car to pick up...no salesperson on site...no receptionist), I saw the sales team (including management) having rah-rah meetings. They have a customer to help but instead they choose to ignore me so they can get pumped up to sell. Service ends with the sale at Cooley Chevrolet.

The best experience i have had especially gustavo the service advisor, ftiendly chevy couldn’t figure it out for 3 months and clay cooley got it done less then 10 days .. thanks you guys and will recommend you guys to anyone and everyone..

My experience went very smoothly and I was in and out in no time, thank you.

Waste Management and waste service didn’t solved my issue and the management told they will call me back but didn’t called me back.

service advisor was friendly. work took a little longer than anticipated. handicapped spouse was worried about why I took so ong.

Staff was great, services were overpriced. Not a busy.time of day so service was efficient.

Sold me a car that they knew needed thousand of repairs and didn’t disclosed it

No courtesy car wash was done, which I don't know why not unless you don't offer that service anymore. Plus their is always extra fees. I got in my car and no sticker for the next service was placed.