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Victory Subaru

(1,209 reviews)
Visit Victory Subaru
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (855) 914-5849 (855) 914-5849
Used (877) 840-1127 (877) 840-1127
Service (888) 858-5371 (888) 858-5371

Reviews

(1,209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Victory Subaru from DealerRater.

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I went to Suburu of Philly and felt like it was so big

I went to Suburu of Philly and felt like it was so big and they didn’t care. Immediately when I stepped into Victory even though it was 2 hours from close I felt like they were so warm and kind not doing the traditional car salesman vibe. Straight shooters. Felt like buying a car from a friend. I drove away with a car! I will definitely return for my next car purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We thank you for the glowing review and are glad that you made the trip! Welcome to the family!

We did not have a good experience buying a used car from

We did not have a good experience buying a used car from Victory. The car they sold us a leak in the oil pan and damage to the grill. Both undisclosed. Our mechanic found the issues. Then they had our car for two weeks. I had to keep calling them to find out what was going on. The owner said that there was no excuse, but that’s all we got, that and the typical blame game and passing the buck.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

We sell new Subarus. The used car in question was not a Subaru - it took extra time because of this. Our records indicate that the salesman always took your calls and always called you back promptly when you left a message. It seems a little unfair to single him out with one-star. The used car you purchased was ultimately repaired and returned to you. You were given a loaner car during the repair process to minimize your inconvenience as much as possible.

I bought a new Forester from Wes and it was by far the

I bought a new Forester from Wes and it was by far the best experience ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Perfection! With thanks and appreciation from all of us here at Victory Subaru!!

I bought a used 2019 Subaru Outback from Victory Subaru

I bought a used 2019 Subaru Outback from Victory Subaru for my daughter recently, and it was probably the best car-buying experience I've ever had. After inquiring about the vehicle I was interested in through Victory's website, I was promptly contacted by Amanda Jannone and made an appointment for a test drive. Upon my arrival at the dealership, I was assigned to Jon Sisco to handle my test drive and any questions about a purchase. Jon gave my daughter and I a detailed overview of the Outback during our test drive and answered all of our questions. We were able to agree on a fair out-the-door price, and Jon had no issue with me putting a deposit down on the vehicle so I could have a mechanic look it over before finalizing the purchase. Getting that inspection scheduled over the next few days ended up being tricky for me, but Jon and the team at Victory Subaru were in regular contact with me and went above and beyond to make sure I was happy. Once my pre-purchase inspection was complete, I scheduled an appointment with Jon to finalize the purchase. He made sure the vehicle was ready for me, and all of the paperwork was prepared for me correctly in advance. I've experienced some last-minute shenanigans and surprise charges when buying new and pre-owned cars from other dealerships before, but Jon and Bilal at Victory Subaru did not make any changes or pressure me to purchase anything above and beyond the price we had agreed on previously. As a first-time Customer with Victory Subaru, I was so impressed with how they treated me. I would not hesitate to do business with them in the future. Kudos to them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Amanda & Jon always do the right thing for their clients! We're grateful to you for taking the time to say so many nice tings about them! Thank you so much Justin!!

Eder Gonzales and Bilal Akmal were very helpful in

Eder Gonzales and Bilal Akmal were very helpful in helping us find our new car. They did not rush us and were very friendly. The new car is great!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

That's the spirit! Everyone's happy! Many thanks from the crew at Victory Subaru!

Victory was great at finding the specific car I wanted -

Victory was great at finding the specific car I wanted - without pushing unnecessary (and expensive) extras that I didn’t want. Many other dealerships I visited boosted the sale price up by $1,800 to $3,000 by pushing way too many extra options that I didn’t want. Toyota was the worst when it came to that! Subaru was the best. And I dealt with an awesome sales rep, Bobby Brooks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Yo - JerseyGuy! Thank you so much for your generous comments! We love hearing that we're the best! (Bobby sez thanx too!!)

Outstanding experience buying a car here!

Outstanding experience buying a car here! Worked with Maria who was excellent- genuine, efficient and highly competent with none of the stress or pressure of a typical car buying experience! If you need a car go here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you kindly for the nice review and recommendation! Happy New Year!

A great experience.

A great experience. Very good for a person who is nervous about buying a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're very happy for you! Let us know if you ever need anything!

I not happy this dealership when I text drive the

I not happy this dealership when I text drive the salesman said they will filled up my gas tank but they didn’t as I came from far away to pick up my car…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Shing Yee Tsao! Really? You gave us a bad review? You kept us here until an hour after closing as you endlessly transferred two tons of shhhhtuff from your old car to the new. Because you took so long after the deal was done we just forgot to fill your tank - and it wasn't full by only a few gallons. When you spoke to our sales associate the following week you agreed that we could deduct $20 from the cost of accessories you wanted in order to compensate for the gas we didn't give you. By you publishing this bad review it's our guess that you want us to charge you the full price for your accessories. That's fine with us...

I purchased my forester from Victory a year and a half

I purchased my forester from Victory a year and a half ago. I found they were fair in the buying process and always kind during maintenance visits. Im leaving a review now bc I recently had an DMV/lien issue that in hindsight was not victory’s fault. I was in contact with Michelle who moved swiftly to resolve the issue all while never placing the blame on me or the bank I financed through. Her words to me were “I’m going to make this right.” I’m so impressed with how they continue to treat me fairly and always approach me with kindness even over a year later.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's our Michele! She's all about getting stuff done for our customers! She wants me to tell you thank you for saying such nice things -- as she almost never gets any public recognition. So... Thank You!!!!