Victory Subaru

I had a very disappointing experience at Victory Subaru due to misleading communication and a complete lack of accountability from management. Prior to visiting the dealership, I was communicating via text with Amanda Jannone, who told me they could get approximately $23,500 for my vehicle. On the afternoon of my visit, she even stated she could try to get me an additional $500. Based on those representations, I made the trip to the dealership. Once I arrived, the offer presented to me was lower than what was discussed. I was then told by Nicholas Rogers that it is common practice for them to make an initial offer remotely, and once customers come in, they usually find issues with the vehicle to bring the price down. This was very concerning to hear. I asked to speak with the sales manager and was introduced to Nick Cisco. He stated that the lower number was their best and final offer. I explained the prior text messages from Amanda and repeated what Nicholas had told me. When questioned, I showed the actual text messages and asked Nicholas to confirm his statements directly in front of the manager, which he did. Nicholas clearly stated that when clients come in, the goal is to maximize the price for the dealership, meaning obtaining the car for the lowest price possible. I made it clear that while I understand a dealership not wanting to pay more than they are comfortable with, the issue here was the misleading communication used to get customers in the door. I asked the sales manager if he would take responsibility for what his team communicated. His response was that he did not have to accept responsibility, and he ended the conversation abruptly without even offering an apology. This experience was concerning not because we could not agree on a price, but because of how information was manipulated and how leadership handled it when confronted. When management refuses to take responsibility for their team or acknowledge a mistake, it says a lot about how customers are treated. Based on this experience, I would not feel comfortable referring friends or family to this dealership.

Watch out for their fees. Documentation Fee-$995.00 Non Tax fees $465.00 I cancelled the purchase. Still waiting for my Fully refundable deposit. Pay a deposit with credit card. When they don't refund your deposit, the credit card will dispute the charge. I bought my new car in PA. Documentation fee $47.00

I want to give kudos to Jonathan Chan-Valenzuela! Full Disclosure - I didn't buy a Subaru this time and decided to buy a car from another brand but if I ever decide to buy a Subaru, it would be from Jon. He is honest, very helpful and does his due diligence in caring for the customer. If anyone is in the market for a Subaru then I would strongly recommend them to reach out to Jon.

What a great place! My Solterra wouldn't charge at a fast charger and I was stuck with only 5% charge. I Googled the closest Subaru and Victory Subaru came up. I called them and they said bring it in. They looked at the car immediately and told me it was overheated because for a bunch of possible reasons, mostly my own fault/ignorance. They charged my car on their in house level 2 charger and shuttled me to a nearby movie to wait out the charging time until I had enough juice to get where I needed to go. They could not have been nicer or more accommodating. All the frustration of being stranded in the middle of nowhere melted away because of Victory Subaru's friendly service. It's so nice to be part of the Subaru family!!!

I purchased a 2025 Outback from Victory Subaru on June 13th. Our Product Specialist was Mike Bernard.. Mike was very professional and knowledgeable during our negotiation process. He was very pleasant and informative .He is definitely an asset to Victory Subaru and I wish he great success. I would definitely recommend him to family and friends. Also, I would like to commend the Business Manager, Bilal Akmal, who helped finalized the sale of our new vehicle. He was patience and attentive during the financial aspects of the sale. He too is an asset to Victory Subaru.

Everyone was helpful, pleasant, and patient answering my questions.considering the fact that it was late.

Second time getting a vehicle from this dealership. Always excellent service. Friendly people and great service

Great experience with Bob, he was very helpful and patient throughout the process. The manager and Bilal were also very helpful with our purchase!

Terrible experience at Victory Subaru. They advertise one price, then try to hit you with thousands in added junk fees when you show up. They claimed the “real” price was $39,739 even though their website showed $29,545. After I called them out, they gave a discount of $10,190 and still added $4,000+ in bogus charges like a $1,895 certification fee, $995 reconditioning fee and other unexplained fees. Also added a GAP fee of $457. CentsThe manager refused to remove anything, saying he couldn’t “take a $4,000 hit.” Extremely shady behavior. Would not recommend them period!

This is our 1st Subaru Crosstrek and we are extremely happy with it! The team at Victory Subaru we're awesome! Chris ( GM ), Chris ( Sales Mngr ), and Jon Sisco ( Sales ), went above and beyond to help me with everything. I will definitely look to getting another vehicle from them in the future