Open Road BMW Edison

My recent experience at Open Road BMW far exceeded my expectations. After dealing with poor service and feeling taken advantage of by three other dealerships, I was understandably hesitant to try again. However, I decided to give it one more shot—and I’m so glad I did. From the moment I arrived, Kara provided outstanding service. She was professional, knowledgeable, and genuinely helpful—never pushy or dismissive. Her courteous and attentive approach made the entire process smooth and enjoyable. I was able to find exactly what I was looking for—a Lexus RX Sport—and I couldn't be more thrilled with my purchase. A special thank you as well to the team member who assisted with the financing process; their support and efficiency were greatly appreciated. Overall, Open Road BMW delivered a level of service that restored my confidence in the car-buying experience.

Best experience I've ever had at a car dealership. Mathias is an incredible sales person from test drive to price negotiations. I walked out feeling like I got a great deal.

Great experience. Friendly and well versed on the electrical i5 that I purchased. The car sold me after 2 test drives . Smooth as silk and full of power to spare. It's a must to drive . Doug ,RODRiGO and Jarmel were great. Very patient with my wife and i. I installed a 50amp with a dedicated 250 line. Best part no more gas stations for us. I gave it a full charge and was ready to go 316 miles . Cost to full charge was 8 dollars compared to a 80 dollar gas bill . Love the car , loved the people at open road.

I recently purchased a brand-new 2025 M4 Competition from this dealership, only to encounter a transmission failure after a mere 4000 miles. Despite BMW's refusal to honor the warranty, I'm deeply disappointed by the reliability of this supposed "performance" car. I am currently in discussions with corporate in hopes of resolving this issue. However, if they do not cover it, I regret to say that I will never purchase another BMW again. My attempts to resolve this with the dealer were met with discourtesy. The service manager rudely informed me that there was nothing he could do and that I was on my own. The sales manager was equally unhelpful, offering little more than a dismissive apology. As a loyal customer who has spent over $185,000 at this dealership in the last two years alone, I find their lack of desire to assist me in resolving this issue shameful. I am now considering refinancing my loan with a different lender and severing ties with BMW entirely. Such a disappointing experience has left me with no desire to continue my association with the brand.

terrible dealership, used to be good, then they moved and changed management and everything went downhill. they literally lost all 4 of my tires and refused to take responsibility, I had to sue them and only then they paid

I have been a customer BMW North America and Open Road BMW Edison since 2007 . I have been working with Nitin Kalamdani ever since . Nitin is very diligent and well diverse and highly knowledgeable with BMW products. He and will take the time to ensure you are fully satisfied with your new purchase. I have purchased multiple BMW 7’s , X5 and my recent purchase M8 Competition and each time I have been extremely satisfied. The overall experience at the dealership is very friendly. Nitin maintains the continued relationship over the years and follows up throughout the lease for the continued relationship. I would highly recommend Open Road BMW and Nitin.

Stopped by to inquire for an new BMW for purchase. Informed by salesman that there will be a premium charge on top of listed price. I declined the purchase and manager said not to charge the premium but reduced my trade for 5k. We politely said thank you and walked out. I understand they are here to make money but a little honesty goes a long way.

On june 16th, I brought my car in for a basic service check. I had an appointment. I did not need a loaner because they told me it would be a couple of hours at most. I waited over 5 hours with for basic maintenance check, they only needed to fill up my fluids. When I started complaining about the wait they told me it would be only a couple of minutes more for them to wash the car. After 40 minutes, when they STILL did not have my car cleaned, I took it back unwashed. THEN on August 24th I went back with a scheduled appointment. This time my AC was making a strange noise when on high, and my brakes were squeaking. When I made my appointment I asked if I should get a loaner car and they said they did not have a booked schedule so the wait shouldn't be that long. Once I arrived and checked in they told me that a diagnostic on the AC will take all day. I told them my previous issue and asked why they didn't tell me on the phone. They said, "Did you call us specifically?" My reply was "Yes, you, Open Road BMW service center." Another employee joined the first and both women looked at a computer and one replied, "Oh she spoke with Anthony, figures." The second replied, "That's no surprise." I said, well that doesn't help me. I can go on and on but to conclude an Hour and 20 minutes later they called my phone to let me know that the brakes squeaked because of a leaf and the weird sound in the AC was do to the fact that the vent was 25% closed. But that I had two metal staples, one in each back tire. That if I wanted to wait till the end of the day they would replace them for just under 1,100.00. I questioned why neither tired registered low pressure on the vehicle computer. They answered that although both was showing leakage, it probably wasn't noticeable enough for the computer to read. By the way, I came from out of state (tolls and gas costs) and I had not driven my car but from my home to the dealer. I was away for three weeks and my car was in my garage. I find this place incompetent, suspicious and shady.

dave lutz was great in helping me purchase a BMW 3-Series. My dream car which I love. He also helped me all my questions I had. Thank you so much.

I've been a customer of Open Road BMW Edison for years, they give excellent service and David Lutz is a great sales representative who works with you on features you're looking for in the car. Everyone from The Director of service, service agents, Technicians, Parts manager the cashier, loaner car team to the valets who bring your car back to you, the whole team is great. Their recently consolidated location in Edison brings new and certified sales into 1 location which is also great. Keep up the good work Open Road BMW!