Bridgewater Acura

I am extremely disappointed with my experience at Bill Vince’s Bridgewater Acura Service Department. I brought my 2025 Acura RDX in for paint/clear-coat concerns. The vehicle is still very new, and the issue started as small cloudy/white blemishes in the paint finish that continued to grow and become more visible, especially on the hood and other areas of the vehicle. From the beginning, the communication was poor and frustrating. The service manager, John Rago, did not seem interested in properly addressing the issue. During the first visit, we were told that the vehicle would need to be reviewed by an Acura representative. Later, we were told different things about scheduling, vacations, waiting for a field representative, and next steps. The process felt disorganized and unnecessarily delayed. Eventually, the vehicle was taken to a body shop for evaluation. We were told the issue was considered “acid rain staining” and not a paint defect. Instead of repainting or properly restoring the finish, the dealership/body shop performed wet sanding and buffing as a goodwill attempt. Unfortunately, the result was worse than before. Some larger spots on the hood became less visible, but many of the original blemishes remained on other areas of the vehicle. Even worse, the paint finish now shows visible haze, swirl marks, sanding marks, scratches, and loss of the original factory gloss. The vehicle’s finish no longer looks like it should on a nearly new Acura. When we pointed this out, we were told there was nothing more they could do and that we should contact Acura directly. That was extremely disappointing, especially after multiple visits, delays, and trusting the dealership to handle the issue properly. What upset me most was not only the paint issue itself, but the way the situation was handled. As an Acura owner, I expected a much higher level of professionalism, communication, and care from an official Acura dealership. Instead, I left feeling dismissed, frustrated, and with a vehicle that appears worse after their repair attempt. I would not recommend this service department based on my experience. If you have a serious warranty or paint-related concern, make sure everything is documented in writing and be very careful before allowing any repair attempt.

Hello, neighbor. Please be aware of the dealership's service department when you take your car in for service. They are scamming people out of money because of low sales of new cars. They are using their service department to make false diagnoses on your cars to offset the books for the poor sales shortfall, since nobody is buying many new cars. I took my Acura MDX for its regular maintenance at Bridgewater Acura. As I always do, every 3 months for 5 years on this vehicle. For the last 2 1/2 years, they have taken advantage of me, telling me I needed this work and that work done to my car. It cost nearly $10000 and more. Long story short, last week I took my car in for an oil change, and I complained that my windshield washer wasn't working after they changed my blades during the last oil change and inspection. Now they are telling me I have a major oil leak and a whining noise from the axle, even though I had them replaced a year ago. A $4200 bill. Let me remind you, total of 26 years of loyalty to Bridgewater Acura. I bought 3 cars and sent 5 people over to them to buy cars. I did all my maintenance work with them. This last time, I knew something wasn't right. I smelt no burning of oil nor no oil spots in my driveway. 🤔I was blind to how many times and how much I had spent over the years until my friend and one of the service guys opened my eyes and told me how they use their service department to make money for the dealership, because of the declining sales, haven't made a profit for the last 6 years. So be careful with your car at the dealership. They are scandalous.

Thanks to Kas for all the help he provided to us. Obi on financial was very professional too. I give them A+! Thanks for everything. Richard O. Easton, 18042.

The best experience I ever had purchasing a vehicle, Peter,the salesman,was excellent and Mr Nwoye the finance manage was a gentleman! Can’t rave enough about the dealership and my experience! I will recommend this dealership to everyone!

The process was easy and efficient. Everything worked out great and we got the car!

Do not work with Daniel Lasko. He is extremely rude and dismissive. Huge sign outside of Bridgewater Acura that says “we buy cars” but he seems like he couldn’t care less for your business. Acts like you’re wasting his time. He should not be in customer service let alone a manager position.

Great experience working with Kaz! Purchased a 2022 TLX A-Spec with my son. Very professional, strong negotiator but he helped me out. Man of his word.

Kaz is a wonderful salesperson. Very personable and professional. He is sooo easy to work with. Unfortunately, they didnt have the color/trim I was interested in, but I will run back if one becomes available. Thank you!

I did not receive any response to my inquiry including my questions. I only got bombarded with some generic automatic email list nonsense about coming in for a test drive. Why would I agreed to that if I can’t get simple answers to reasonable questions in order to decide whether or not a test drive is necessary?

Kaz was friendly and experienced, a pleasure working with him. Process was a little long, but they did a great job detailing the car.