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Haldeman Lexus of Princeton

(1,450 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 8:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–8:00pm
Tuesday 8:30am–8:00pm 7:30am–8:00pm
Wednesday 8:30am–8:00pm 7:30am–8:00pm
Thursday 8:30am–8:00pm 7:30am–8:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(1,450 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Haldeman Lexus of Princeton from DealerRater.

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Thank you so much!

Thank you so much! I'm very pleased with your maintenance department. Your dealership always take good care of me, thank you.

Thank you so much!

Thank you so much! I'm very pleased with your maintenance department. Your dealership always take good care of me, thank you.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

LaSandra, your feedback made our day! We're so pleased to hear that you're satisfied with your service department. We’re proud to have you as a customer. All of us at Haldeman Lexus of Princeton truly appreciate your support.

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Jean in the service department is fantastic.

Jean in the service department is fantastic. Her professionalism and overall pleasant attitude is a 15 out of 10. She is one of the key reasons why I continue to deal with Haldeman Lexus.

Jean in the service department is fantastic.

Jean in the service department is fantastic. Her professionalism and overall pleasant attitude is a 15 out of 10. She is one of the key reasons why I continue to deal with Haldeman Lexus.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We couldn't agree more! Jean is a crucial part of our team. Thank you for sharing your experience! - Haldeman Lexus of Princeton

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Sean was the worst service advisor I’ve dealt with.

Sean was the worst service advisor I’ve dealt with. I specifically requested that my car not be washed and even left a sign inside the vehicle stating this. When I picked up my car, Sean told me it wasn’t washed and claimed the car was only wet because they “washed underneath it.” That was completely false. My dash cam clearly shows the vehicle being taken through the car wash, which resulted in damage to my paint. On top of that, my car wasn’t even brought up front. I had to walk all the way to the back of the lot to find it myself. Mistakes happen, but being dishonest with a customer is unacceptable. Extremely disappointing service.

Sean was the worst service advisor I’ve dealt with.

Sean was the worst service advisor I’ve dealt with. I specifically requested that my car not be washed and even left a sign inside the vehicle stating this. When I picked up my car, Sean told me it wasn’t washed and claimed the car was only wet because they “washed underneath it.” That was completely false. My dash cam clearly shows the vehicle being taken through the car wash, which resulted in damage to my paint. On top of that, my car wasn’t even brought up front. I had to walk all the way to the back of the lot to find it myself. Mistakes happen, but being dishonest with a customer is unacceptable. Extremely disappointing service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and we are sorry for the issues you encountered. It's concerning to hear about the miscommunication regarding your car wash request and the inconvenience of retrieving your vehicle. Please reach out to me at your earliest convenience so we can discuss how best to rectify this situation. Thank you, Charles Bradshaw - Service Manager - (609) 375-1000

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Tara was professional, it was early in the morning and

Tara was professional, it was early in the morning and she was in a great mood, made the process easy - thank you.

Tara was professional, it was early in the morning and

Tara was professional, it was early in the morning and she was in a great mood, made the process easy - thank you.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Haldeman Lexus of Princeton and for sharing your experience with Tara! We look forward to serving you again in the future!

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I live three minutes from Lexus of willow grove and drive

I live three minutes from Lexus of willow grove and drive out to Haldeman Lexus for the excellent service Jean and her team provide.

I live three minutes from Lexus of willow grove and drive

I live three minutes from Lexus of willow grove and drive out to Haldeman Lexus for the excellent service Jean and her team provide.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love to hear about your five-star experience with Jean and our team! Thank you for trusting Haldeman Lexus of Princeton with your business and your feedback. See you next time!

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Service advisor Tara Holowell was very helpful and very

Service advisor Tara Holowell was very helpful and very knowledgeable in helping to resolve my issue. Chuck the service manager took the lead in resolving my issue. Great team work to the service department. Haldeman Lexus is the best. Thank you guys!

Service advisor Tara Holowell was very helpful and very

Service advisor Tara Holowell was very helpful and very knowledgeable in helping to resolve my issue. Chuck the service manager took the lead in resolving my issue. Great team work to the service department. Haldeman Lexus is the best. Thank you guys!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear Tara and Chuck provided such excellent support! Thank you for choosing Haldeman Lexus of Princeton and for sharing your feedback.

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Good logistics support for long distance service.

Good logistics support for long distance service. Prompt scheduling and quick s@me- day service. Service was thorough and expensive.

Good logistics support for long distance service.

Good logistics support for long distance service. Prompt scheduling and quick s@me- day service. Service was thorough and expensive.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

John, we're glad to hear our logistics and service team impressed you at Haldeman Lexus of Princeton. We value your feedback and look forward to serving you again.

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Clean, efficient, decent service prices.

Clean, efficient, decent service prices. I will be back. Tara was a great help with setting up my service.

Clean, efficient, decent service prices.

Clean, efficient, decent service prices. I will be back. Tara was a great help with setting up my service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Tara and our team! We look forward to working with you again at Haldeman Lexus of Princeton. Safe travels!

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Haldeman Lexus of Princeton I have been dealing with for

Haldeman Lexus of Princeton I have been dealing with for many years and have been very satisfied. They are very cordial and they know what they are doing. I would recommend this dealer to friends.

Haldeman Lexus of Princeton I have been dealing with for

Haldeman Lexus of Princeton I have been dealing with for many years and have been very satisfied. They are very cordial and they know what they are doing. I would recommend this dealer to friends.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re grateful for your business and your fantastic feedback! Thank you for choosing Haldeman Lexus of Princeton and for recommending our team to others. See you next time!

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Kelvin Pitt and the entire team at Lexus Haldeman were

Kelvin Pitt and the entire team at Lexus Haldeman were very professional. They supported me to make the right decision by laying out all the options. Kelvin is a very customer oriented sales manager, who truly made this experience a great one.

Kelvin Pitt and the entire team at Lexus Haldeman were

Kelvin Pitt and the entire team at Lexus Haldeman were very professional. They supported me to make the right decision by laying out all the options. Kelvin is a very customer oriented sales manager, who truly made this experience a great one.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Joseph, it's great to hear that Kelvin and the team were so helpful during your decision-making process. We're glad you had a positive experience. Thank you for choosing Haldeman Lexus of Princeton!

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