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River View Ford

(358 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of River View Ford from DealerRater.

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At River View Ford in Oswego, they treat you as a welcomed guest. I was in the “Quick Lane” for an oil change service for my GMC. Yes, they do take any brand of vehicle you may have. The employees, service writers and mechanics were friendly, attentive and professional. They actually took the time to read my vehicle inspection report to me. This report informs me of the status and health of my vehicle. Something that other dealerships I have been too do not do. To me, that is top notch service with a SMILE!!! I would HIGHLY recommend this dealership to everyone. Be it for vehicle maintenance, purchases of a vehicle and or Ford parts etc. This dealership will go the second mile to be a blessings to their guest.

At River View Ford in Oswego, they treat you as a welcomed guest. I was in the “Quick Lane” for an oil change service for my GMC. Yes, they do take any brand of vehicle you may have. The employees, service writers and mechanics were friendly, attentive and professional. They actually took the time to read my vehicle inspection report to me. This report informs me of the status and health of my vehicle. Something that other dealerships I have been too do not do. To me, that is top notch service with a SMILE!!! I would HIGHLY recommend this dealership to everyone. Be it for vehicle maintenance, purchases of a vehicle and or Ford parts etc. This dealership will go the second mile to be a blessings to their guest.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealership and Craig from sales were a pleasure to work with. Process was quick and easy.

Dealership and Craig from sales were a pleasure to work with. Process was quick and easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I had an outstanding experience at Riverview Ford and couldn’t be happier with how everything went. From start to finish, the entire team was professional, efficient, and genuinely focused on making the process smooth and stress-free. Craig Holsman was fantastic to work with—knowledgeable, responsive, and never pushy. He made sure all my questions were answered and kept everything moving without any wasted time. Tom Julian, Joe Bouche, and Jeanne Sharp-Brown were equally great throughout the process, each contributing to a seamless and positive experience. What really stood out to me was the transparency in pricing—no surprises, no games. They were upfront and honest, which I really appreciated. The offer on my trade-in was fair, and it was clear they were doing everything they could to get me the best possible deal. Overall, this was one of the easiest and most straightforward car-buying experiences I’ve had. I highly recommend Riverview Ford and will definitely be referring friends and family to this team in the future!

I had an outstanding experience at Riverview Ford and couldn’t be happier with how everything went. From start to finish, the entire team was professional, efficient, and genuinely focused on making the process smooth and stress-free. Craig Holsman was fantastic to work with—knowledgeable, responsive, and never pushy. He made sure all my questions were answered and kept everything moving without any wasted time. Tom Julian, Joe Bouche, and Jeanne Sharp-Brown were equally great throughout the process, each contributing to a seamless and positive experience. What really stood out to me was the transparency in pricing—no surprises, no games. They were upfront and honest, which I really appreciated. The offer on my trade-in was fair, and it was clear they were doing everything they could to get me the best possible deal. Overall, this was one of the easiest and most straightforward car-buying experiences I’ve had. I highly recommend Riverview Ford and will definitely be referring friends and family to this team in the future!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Pain free purchase experience from the time a scheduled the test drive through the actual purchase of the vehicle and signing of the papers. Everyone was very knowledgeable and friendly.

Pain free purchase experience from the time a scheduled the test drive through the actual purchase of the vehicle and signing of the papers. Everyone was very knowledgeable and friendly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great experience. They were very upfront front about everything and didn’t try and waste a bunch of my time by having me come into the dealership to see the numbers. I only showed up to the dealership to pickup the new Expedition.

Great experience. They were very upfront front about everything and didn’t try and waste a bunch of my time by having me come into the dealership to see the numbers. I only showed up to the dealership to pickup the new Expedition.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I would recommend River View Ford to anyone. The entire team - in particular, Craig, Jeannie, and Corey - are absolutely fantastic to work with and genuinely put in the time and effort to make you as a customer happy. Craig went above and beyond as a salesman to help us find the perfect car while making the experience simple and straightforward, a better experience than at any other dealership ⭐️⭐️⭐️⭐️⭐️

I would recommend River View Ford to anyone. The entire team - in particular, Craig, Jeannie, and Corey - are absolutely fantastic to work with and genuinely put in the time and effort to make you as a customer happy. Craig went above and beyond as a salesman to help us find the perfect car while making the experience simple and straightforward, a better experience than at any other dealership ⭐️⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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In and out when my truck was ready for pickup. They explained all the features of the new vehicle

In and out when my truck was ready for pickup. They explained all the features of the new vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Pattie was wonderful and very helpful and knowledgeable. The financing was quick and painless. I checked out 2 different vehicles on their lot. Would buy another vehicle from her again!

Pattie was wonderful and very helpful and knowledgeable. The financing was quick and painless. I checked out 2 different vehicles on their lot. Would buy another vehicle from her again!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Lesley, thank you for taking the time to leave a review for us at River View Ford, Inc.. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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My experience was pleasant. They were courteous and professional. I would consider them for a future purchase.

My experience was pleasant. They were courteous and professional. I would consider them for a future purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I had an outstanding experience purchasing my F-150 at River View Ford. From the first test drive to final paperwork, the Steve and team were professional, transparent, and respectful of my time. Pricing was straightforward with no surprises, my trade-in was evaluated fairly, and financing was quick and hassle-free. The truck was detailed and ready when promised, and the follow-up after the sale showed they truly care about customer satisfaction. If you’re shopping for a Ford—especially an F-150—start at Riverview Ford. Five stars all the way.

I had an outstanding experience purchasing my F-150 at River View Ford. From the first test drive to final paperwork, the Steve and team were professional, transparent, and respectful of my time. Pricing was straightforward with no surprises, my trade-in was evaluated fairly, and financing was quick and hassle-free. The truck was detailed and ready when promised, and the follow-up after the sale showed they truly care about customer satisfaction. If you’re shopping for a Ford—especially an F-150—start at Riverview Ford. Five stars all the way.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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