Mt. Ephraim Chrysler Dodge RAM

The service rep was professional and attentive. He listened to my issues and developed a plan to accomplish them in a timely fashion. My issue is with the sales manager. After considerable time invested in the deal , which included driving home to bring my car back , I learned the ‘new’ truck I was buying had over 750 miles on it. The price was over 100 k with my trade . I didn’t haggle with the price hoping for a stress free transaction . I was told by the manager, it was considered ‘new’. I believe that is bull. I was very disappointed the mileage wasn’t revealed earlier in the process. The State of New Jersey defines any vehicle over 300 miles as used. This angered me . The truck had a damaged logo on the console, cigarette ashes on the back seat, and lights that were flickering. The previous user had robbed me of the new car smell, plus the time and effort to get repairs. Since I invested the time and effort I chose to continue with the deal. The manager wanted to ‘make me happy and offered 5 oil changes which I accepted. Although I like the truck, the experience has left a sour taste in my mouth. I was also disappointed with the internet truck I wanted was just sold. Smells like a bait and switch.

Courteous, helpful knowledgeable comfortable fair I am in a wheelchair and I need my vehicle .....I rely on my wheelchair and van to get to doctor appointments, the grocery store everywhere so it is very relieving that I can bring my van to Mt. Ephraim Dodge and trust that they know what the problem is and get my vehicle repaired and back on the road safely

Payment system is bad if you spend a couple hundred dollars and use a card you add another 4%, that's not good business

Service dept fumbled my oil change and tire rotation. Changed my oil but no tire rotation. Service guy said I didn’t ask when I dropped off my truck. But he said I requested it when I made my appointment. He said I should have asked again when I dropped it off. So I guess it’s my fault because I requested oil change and tire rotation when I made my appointment but I didn’t ask again when I drop it off. Somehow that made sense to him… smh customer service is trash. When did the dealership stop asking to add on services. I remember when they would try to sell you wiper blades.

Though I had an appointment and made it very clear to the person I be my appointment with that I will be having my truck towed in the day before my truck was there for days before anyone even realized that it was there also I was told that I may have to pay for a tow to get the truck inside of the Bay..... After about a week of my truck being there... If I had an appointment and my truck had been there over a week why would it need to be towed into the bay and that point? Also I was severely overcharged in my opinion it should not cost $450 to install a battery it's only two bolts.... Also I made it clear that there existing battery in my car was under warranty and then I would like to take that battery back and return it to get a new one but I did not receive my battery back... Thirdly my vehicle was not repaired it was just maintenance as far as a starter and a battery but no one fixed the original problem... Once I picked up my vehicle and it cut off on me before I even made it home I returned the vehicle to the dealership only to be told that the vehicle could not be repaired if that was the consensus initially then I shouldn't have had to spend $2,800 before someone told me they couldn't repair my vehicle.

After 3 weeks, they finally got it right The first time, they did the diagnostic and they thought they had the problem. They had to order the parts so I made the appointment to get fixed the following week.

Paul is a very good salesman, He took his time to explore all options for me. Paul was extremely knowledgeable about how the workings of the Dodge Durango preforms.

Waiting weeks for my other key. The temp tags are out of date this week. Its been a nightmare.. dealership is full of xxxx they say they will call you back and never do.. I wouldn't tell anyone to buy a bicycle there let alone a 2026 ram.. Place truly sucks

They are a caring dealership that takes the time to listen to its customer need and what they are looking for and have reasonable prices

I agreed on the phone with a sales manager to purchase a specific car on the lot. We agreed on the VIN number and on the “out the door price” which included every charge – cost, dealer charges, gov’t charges, tax, tags etc. - $ 83,288.66 – down to the penny. The dealership is 140 away in a different state so they were going to call me the next day to tell me when and where we would meet. No one called me. I contacted them and was told they were working on it. No one got back to me. I contacted them again, and got a response they had sold the car! When I complained, they were defensive and I was told a blatant lie that I told them that I could not pick up the car for two weeks and that anyway, there was no signed purchase order. In my view, totally unprofessional and completely untrustworthy. Beware when dealing with Mt. Ephrain Chrysler Dodge in Mt. Ephrain New Jersey.