Pine Belt Nissan of Keyport

This was one of the most frustrating and troubling post-sale experiences I have had with a dealership. I purchased a used vehicle in December as a Pennsylvania resident from this New Jersey dealership and paid all taxes, title, registration, and license plate fees in full at the time of sale. Weeks later, I learned the registration process had stalled due to a dealership error in processing my identification. I corrected this immediately once notified. From that point forward, communication was poor and almost entirely reactive. I had to initiate nearly every follow-up. As my temporary tag approached expiration, I was told my plates and registration were ready, then abruptly informed that they would not be released unless I paid an additional fee that had never been disclosed previously. What made this especially upsetting was not just the late demand for more money, but the tone and manner in which it was handled. During phone conversations, the issue was repeatedly framed as my fault, despite the delay clearly stemming from dealership error. I was spoken to in a dismissive and disrespectful manner, as though I had done something wrong by questioning why I was being asked for additional money weeks after paying in full. Given that Pennsylvania registration and plate fees are publicly known and significantly lower than what I was already charged, the situation felt less like an honest mistake and more like an attempt to extract additional money under time pressure. That perception was reinforced by the fact that, after escalation, the dealership ultimately agreed to absorb the additional amount. Even after that written confirmation, there were further delays and no proactive communication. My temporary registration expired, leaving me unable to legally operate the vehicle I had already paid for in full. The plates and registration were eventually delivered, but only after repeated escalation and unnecessary stress. The issue was resolved, but the experience left me feeling disrespected, blamed for the dealership’s own errors, and pressured in a way that felt inappropriate. Buyers, especially those purchasing from out of state, should be extremely cautious and prepared to closely monitor every step of the registration process.

This was one of the most frustrating and troubling post-sale experiences I have had with a dealership. I purchased a used vehicle in December as a Pennsylvania resident from this New Jersey dealership and paid all taxes, title, registration, and license plate fees in full at the time of sale. Weeks later, I learned the registration process had stalled due to a dealership error in processing my identification. I corrected this immediately once notified. From that point forward, communication was poor and almost entirely reactive. I had to initiate nearly every follow-up. As my temporary tag approached expiration, I was told my plates and registration were ready, then abruptly informed that they would not be released unless I paid an additional fee that had never been disclosed previously. What made this especially upsetting was not just the late demand for more money, but the tone and manner in which it was handled. During phone conversations, the issue was repeatedly framed as my fault, despite the delay clearly stemming from dealership error. I was spoken to in a dismissive and disrespectful manner, as though I had done something wrong by questioning why I was being asked for additional money weeks after paying in full. Given that Pennsylvania registration and plate fees are publicly known and significantly lower than what I was already charged, the situation felt less like an honest mistake and more like an attempt to extract additional money under time pressure. That perception was reinforced by the fact that, after escalation, the dealership ultimately agreed to absorb the additional amount. Even after that written confirmation, there were further delays and no proactive communication. My temporary registration expired, leaving me unable to legally operate the vehicle I had already paid for in full. The plates and registration were eventually delivered, but only after repeated escalation and unnecessary stress. The issue was resolved, but the experience left me feeling disrespected, blamed for the dealership’s own errors, and pressured in a way that felt inappropriate. Buyers, especially those purchasing from out of state, should be extremely cautious and prepared to closely monitor every step of the registration process.

I bought a couple of altimas from pinebelt. I use to get the best deal, but one year ago, another dealer, gave me a better deal. They gave me more for my trade in and gave me three free oil changes on a used altima 2023 sr. Two dealers offered me more for my trade in, which i bought and serviced at pinebelt. There service dept is ok, but they do miss minor things on oil changes. There staff is friendly and helpfull.I tried contacting sales several times and no one gets back to me.

I do not know what is wrong with this service in Pine Belt. Their always not doing their job correctly. It happens every time when I'm there. I tried to remain loyal, but they always treat me like crap. I asked why I need new brake pads, if I have an Ariya, and I used my E-Step all the time. I was told it was because of the mileage. But the manual states the E-Step save on the brake pad. I was told to reach out to Nissan consumer and complain to them. I asked if they could change the battery on my keyless remote, they did not do that. Also, their so called 50-point inspection, that do not even follow. They didn't even take care of my windshield fluid. Now they want me to go back so they can fix their mistakes. It's always something with the Service Department and me.

I just leased my second Nissan Rogue at Pine Belt Nissan, and Vladiir Auvilmar was the very qualified, pleasant salesperson working with me. The entire experience was great - he explained everything to me, answered all my questions and I left with my 2025 Nissan Rogue feeling quite knowledgeable about all the new, improved features on the 2025 Rogue. Kudos to Vlad Auvilmar f!!!

I went to Pine Belt Nissan on July 19, 2025. I meant a nice saleman, he was new, kind and understanding. I told him straight forward, my credit was bad, he said we'll see what we can do. I was there for two hours, just to be told by their Manager Will, banks were not available and he would call me on Monday July 21, 2025 between the hours of 5pm and 5:30pm. Right now it's 10:18pm, I know they are close but no one called. I'm so disappointed in them. I been going here since 2015, and been going there since they always help me. I know it's a new reign, it seems that they really don't care about doing business with someone like me who does not have great credit. I over heard the Manager Will, talked with other clients and expressed on getting them a deal. I really missed Tommy G, he was always willing to help me out. Now they are showing me, they only care for people with great credit and those with bad credit like myself to basically go some place else. I wish Tommy G was still there, he would have fought for me.

I had a wonderful experience at this dealership. I worked exclusively with Guy Rose and he was a great salesman. He kept me informed during the entire process and I left the dealership with a great car and a smile! Once my lease is up I'll be back to work with him directly. Highly recommend working with Guy when you go there!

"Worst PDI Dept in new jersey: Took delivery of a new vehicle: Wind washer did not work, had to go back 2x to service to replace the pump? While there they tore the hood insulator, had to go back again: Then they left off some insulator clips/retainer 2 paint chips on fenders at delivery, Provided a tube of touch up & basically said do it yourself Bose emblem on the front speaker grille was missing at delivery: Missing sight shield clips at delivery Glue from protective plastic coverings on alloy wheels never removed at delivery Tire PSI well over inflated at delivery Car appears to have been ransacked prior to delivery Salesman Guy Rose is a nice guy, but has no clue how to pre check a New vehicle he is about to deliver How do you try and deliver a brand new car like this? I know Nissan doesn't let their cars out of the factory like this, Shameful" The sales manager wouldn't even come out to hear about this

I WILL NEVER WALK THROUGH THEIR DOOR AGAIN. I went there needing two tires. (My biggest mistake was not going to someone who knew about tires.) The man told me there was a sale for four tires. I asked him to explain the differences in tires. He said Nissan doesn't sell bad tires; they're good tires, and I couldn't go wrong. WHAT HE DID NOT TELL ME was that the other tire had a different rating and was not designed for the comfort I was used to. I am shaking and feeling every bump as if I'm in a truck. I am an older woman with back issues. I spoke to the service manager, who said, "We would have no way to tell if you would like the tires until after you drove them." He offered to buy them back from me at 50% of what I just paid!!!!!! He said he wanted me to be happy. YOU CALL THAT HAPPY? Then he had the nerve to try to sell me more tires!!!!!! I went somewhere else today, and they explained the differences in the tires and provided me with a lot of information on tires--information that should have been given to me in the first place to make an informed decision. I bought a cushion for my front seat to try to reduce the vibration when driving. It helps a little. IT LOOKS LIKE I WILL BE BUYING A SECOND SET OF TIRES. They were kind enough to rebalance them to rule that out, but it seems they are just tires that let you feel every bump on the road AND THEY KNEW NOTHING ABOUT HOW TO GIVE INFORMATION ON HOW TO PURCHASE THE RIGHT TIRE... But don't worry.... he said, anyone who drives off the lot, doesn't like the tire they will buy them back at 50% of what was paid because they are now used tires. So feel assured they WILL MAKE YOU HAPPY!! SERVICE IS A REFLECTION OF HOW THE BUSINESS RUNS SO NEXT YEAR... I WILL BUY MY NEXT NISSAN FROM A DIFFERENT DEALER, AND I SUGGEST YOU DO TOO!!

Sad, still after what was done. .. this was POSTED, WITH NO OTHER CONTACT, APOLOGIE, SOLUTION. . . IT WAS DETERMINED EXACTLY WHAT UR DEALERSHIP DID. .. As mentioned, You would like to resolve this matter, and see the right thing DONE ! No one has reached out, or NO offers presented. .. I will wait until the end of Business hours today, if anyone Cares to reach OUT. .. By Monday, I will follow up with my Attorney and take Legal action towards the advantage taken and we can pursue it in that direction.