Mercedes-Benz of Paramus

Fast efficient and courteous service to an emergency I will come back for all my routine services

We recently purchased a supposedly CPO 2023 AMG G63 G wagon. This list of fumbles and mistakes by this company and this sales manager is simply ponderous. We went in on good faith and purchase this car and they did not disclose that there was a complete color change wrap on the car but did say there was a full clear PPF and custom paint; there was only one key and it was with a fractured and taped together outer shell; a completely suspect 165 point inspection with a resultant faulty windshield wiper motor and fluid from it pouring out of the wheel well; drivers outer seat bolster broken and myriad other discrepancies which were not disclosed as per MBUSA CPO requirements. They did not transfer our registered plates from our car from NJ dealer to NYs in the ensuing month. there is no replacement temporary plate and zero response from the sales manger Mr. Adams. His initial response to our issues was, " what do you want me to do: buy it back?" I am sure it would have been easier to state " how can i help you?" That did not happen. He took and immediate stand off / defensive position. Until today, this saga continues one month later. We will be bring this car to Brooklyn Mercedes Benz to have a repeat 165 point inspection and correction of the other issues I would not ever recommend this dealership for any new or used cars. If you do buy a CPO car, make sure you read the ICR sheet (Inspect ion review) It is supposed to be reviewed point by point and handed to the customer which it was not. ( an email of a document i had never seen was sent with my signature electronically placed (cut and paste??) Buyer and consumer beware. There are other choices to buy your car. Do not go here.

No issues, service was fine. Will use them for next scheduled service. Thanks I don’t agree that survey makes you give a response that contains 15 words.

I had an absolutely amazing experience at Mercedes-Benz of Paramus. From start to finish, everything was handled with professionalism, transparency, and genuine care. My salesman, Henri, was outstanding. I explained my situation to him, and he truly listened. He didn’t pressure me, didn’t play games — he went to work and made it happen. He kept me informed throughout the entire process and made sure I was comfortable every step of the way. Hands down, this was the best experience I’ve ever had at a car dealership. The level of customer service and respect I received was second to none. If you’re in the market for a vehicle, ask for Henri — you won’t be disappointed. Thank you again to the entire team at Mercedes-Benz of Paramus for making this such a smooth and positive experience.

I live closer to another Benz dealer, but after some googling, I decided to give Paramus a try at their service. I am patting myself on the back now for making such a good decision. David L Ingersoll came out to greet me and introduced himself as my advisor. He took note of the car problem; gave me a clear plan, albeit one with some moving parts (pun unintended); and delivered the final result 2 days later (as they happen to have in stock the key part (<- singular)). On my drop-off day, Mr. Gonzalez the GM of the dealership happened to walk by, and greeted me personally with such full attention and professionalism that only later did I realize that he was the top guy of the house. I met the service manager Ben when I picked up the car, equally helpful, professional and courteous. They listen to their customer and focus on solving the problem before anything else. I don't think one could ask anything more from a dealer. Ten stars if I could. Would recommend? absolutely yes -Henry Mi.......g

bought a 2024 C43 that had a undisclosed broken grille that happened on their lot presale. It is a significant safety issue, a material defect that was not disclosed either on the CPO inspection, the carfax or on any sales materials. It was brought to my attention by another MB dealership when getting the front license plate brackets installed. Have not heard from the dealership after letters and text messages sent. Poor service to say the least.

Hassan was super helpful in getting us financing on a car recently, where he went out of his way to make sure the deal would go through by talking to a few banks.

I brought my GLE here to have the seat repaired. The massaging seat wasn't working right (after another MB service center botched the repair). They replaced the seat back cover. They also had to remove the bottom seat cover to fix the seat ventilation. I am very unhappy with how my seat looks. It looks like it had years and years of aging in it and does not look like it did before any repairs were made. The seat looks horrible and it makes me upset every time I get in my vehicle. It's obvious they aren't capible of repairing it and having it look exactly like it did before any repairs were made. Even though it was covered under warranty, they still get paid by Mercedes for the work. They charge 2-3times more than other shops would charge. For that, you expect the work to be of the highest quality. Instead, you get sub-standard workemship at a premium above standard price. I just want my seat to look as it did from the factory before any repairs were made. The seat cushion bottom is "bubbling" and is not fitting correctly, the bolsters look horrible because the leather is all wrinkled. They did try to get it better and they did get it to look a lot better but it still looks horrible. It's not acceptable on a vehicle that retailed for $96k. I opened a case with Mercedes Benz corporate and they did nothing for me. I thought about taking them to court over it but a lawyer said it would probably cost me more to fight it than the vehicle is worth because MB has an army of lawyers. It's obvious that the MB service centers cannot repair it and have it look as it did from the factory. I'm actually thinking of re-purchasing the seat covers out of my own pocket and taking it to a place that specializes in car interiors to have it fixed properly. A lawyer told me that would for sure be cheaper than taking them to court. The first 4 photos are showing the seat that was repaired and had "new" seat covers yet my seat looks years older than my passenger side seat that is original and has been on the car for 3 years. The next 4 pictures show my passenger seat and you can see, it looks perfect. My drivers seat looks horrible. I had requested that MB send me a seat pre-assembled from the factory and as stated above, they will not do anything for me. It's sad when a luxary brand that charges a lot of money does not stand by its products..I will never buy another MB after this one. It really bothers me every time I get in my vehicle. Also, my massaging seat is still not working as it should when I compare it to the passenger side seat massage. Something feels off with it. Overall, not happy with the service I recieved from this MB service center and the first one who botched the repair in the first place. The staff at MB of paramus were very jice but unfortunately, I'm still very unhappy with the repair. After they tried to get the seat looking better the 2nd time (and failed, although it did look better, it still looked bad) they send me home with leather conditioner foam and told me to use that and it will smooth out. I have been using it and it has done nothing.

Had a great experience with this dealer. Staff was very respectful, responsive to queries. Out of state shipping done without any issues

As a first time Mercedes customer, the buying experience from this dealership was flawless. From start to finish, both sales and finance accommodated my family effortlessly with all of our request. Jimmy and David were wonderful people, went above and beyond to make everything hassle free and to deliver the vehicle to us the same day, even though the vehicle was located at a different Mercedes branch at Edison NJ.