Reviews
Great service and dealership
I service my car at this dealer and always am told what is being done and the cost. The employees are always kind and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lucille, we appreciate your kind words about the entire service team. Thank you for choosing Chrysler Dodge Jeep RAM of Paramus for your vehicle needs. The Chrysler Jeep Dodge of Paramus Team
Service experience
Dominick, my service rep, was courteous, efficient and very helpful. Kelly was also great at helping me reschedule my missed appointment. Very quick and easy to drop off and pickup my car.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephanie, thank you so much for your review! We really appreciate your business and are so happy that Dominick could provide great service to you and your vehicle. We look forward to serving you again! The Chrysler Jeep Dodge of Paramus Team
Quick and easy
Quick process, plenty of vehicles to choose from, they want to sell cars not waste time. Ask for salesman Mike H, he wants to get you the best deal.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Keith, we love hearing about customers who have a great experience at Chrysler Dodge Jeep RAM of Paramus and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. The Chrysler Jeep Dodge of Paramus Team
good service
everything except I spent 1100.00 dollars to fix my jeep the least you could have done was to wash it after it was finished I was very disapointed
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chiara, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. The Chrysler Jeep Dodge of Paramus Team
Service is great
Ralph is the best He has been taking care of my cars for years and is the reason I use this dealer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ellen, thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the last few years and we look forward to the next years! We truly thank you again and we'll see you again soon! The Chrysler Jeep Dodge of Paramus Team
A long ride of lies
I was sold a Jeep Wrangler 2016 that was in an accident by Ralph Rodriguez and Jason Martino. They stole my money and lied to me. Sold me a car with an accident but not reported and beyond its value. I have made many attempts to fix this situation and nothing positive has come out of it. Jason Martino has nudged me with his shoulders at the dealership if I would have not moved I would have been on the floor. He is disrespectful towards me and unprofessional. When he gets angry he curses at the customer. I made attempts to get in contact with Mr. Redmond but also has done nothing to help me. I am beyond disappointed in the treatment I have had. Having owned 3 jeeps within a period of 4 years and getting this type of treatment is just disgusting.... Jason hangs up the phone when I call and no the type of respect towards me. I have posted pictures on YELP of Jason's (manager) promises and confession to the damages on the car. But still refuses to do the RIGHT THING! The attempt to get in touch with MARK CURCIO THE OWNER IS IMPOSSIBLE BECAUSE THEY DONT ALLOW YOU TOO. I felt ABUSED VERBALLY AND PHYSICALLY. The way he treated me 5/9/2016 made me AFRAID of this MAN. I would not recommend anyone to go to this dealership EVER!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi- please check your private messages as we would like to get this resolved for you ASAP. Thank you.
Great experience
I was looking for a used Jeep Wrangler and Michael Higgins made it a fast and easy experience. I was amazed at how honest a sales person could be. I would absolutely recommend him to anyone in search of a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review, Amanda! We're thrilled Michael made your car buying experience an easy process. Thanks for choosing Chrysler Dodge Jeep of Paramus!
HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!
My 2015 Jeep Cherokee has had transmission problems 3 times since I got it. It just dies when it feels like it even on the highway. The dealership "fixed it" twice and the third time didn't believe me that anything was wrong. I even have pictures of what was showing up on my dashboard. Forgive me for not wanting to get killed because my car is a xxx! Thanks for not caring. That was my 4th car from them and the LAST.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to give us a review. We ensure you the safety of our customers is our top priority. Please contact our Direct Customer Assistance Center at 201-712-9668 so we can resolve this issue. Thank you!
no more headaches
I went to this dealership despite the reviews and I met a young man by the name Eddy Ortega. He was fantastic got us in and out with what we needed not to mention wanted and his manager was funny that likes to say hi to everyone Jose bustamAnte. But Eddy Ortega really made it happen he's a true good guy for the shopper I even paid more than little falls quoted me because he took the time to explain everything to me and was a real customer service liason not a sleazy sales man good for you Eddy please ask for him he will make you feel at home!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is great. Thanks for the review. Enjoy your new car!
Great Job!
I just concluded a great deal with a great salesman - Valentin - and came home with a 2016 Town & Country Touring-L Anniversary Edition. After telling Val what I wanted he went out of his way to get me the exact vehicle equipped with the exact options I was looking for. I had been shopping around - and did in fact go to two other dealers - who didn't quite measure up to my expectations. After a bit of back and forth negotiating on the deal Val came through and sold me the van for a price I just couldn't say no to. I'm thrilled with my new Town & Country and especially with Valentin! Great Job!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eddie, thank you for leaving us this review. We are very happy to hear that Valentin could help get you set up with the perfect new 2016 Town & Country Touring-L for you. If there is anything more we can do for you please feel free to come back and see Chrysler Dodge Jeep RAM of Paramus any time! Take care. The Chrysler Jeep Dodge of Paramus Team