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Chrysler Dodge Jeep RAM of Paramus

(1,331 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Very nice and friendly. My sales person was excellent,...

Very nice and friendly. My sales person was excellent, very knowledgeable. Will recommend it to other people. The process was easy and fast. Love the way you can do a lot online.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for sharing your wonderful review. We are pleased that our Sales Department were excellent and knowledgeable whilst making the process easy and timely. Enjoy your purchase and we appreciate your recommendation. Thank you for choosing Chrysler Dodge Jeep Ram of Paramus and we look forward to working together in the future.

Great place to lease a vehicle. Great salesman overall....

Great place to lease a vehicle. Great salesman overall. Very nice and Cooperative people. You won’t regret buying a vehicle here. Go check them out for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review! We are happy that your experience with Chrysler Dodge Jeep Ram of Paramus exceeded your expectations. Congratulations on your lease; you are welcome back at any time.

I would highly recommend this dealership. Shah the...

I would highly recommend this dealership. Shah the salesman that helped was one of the best most sincere sales people I have ever worked with. The finance department stayed late to accommodate my schedule. The sales manager worked with me to the end to close the deal. It was an excellent experience and if you’re getting a Jeep/Chrysler/Dodge look no further, go to this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review! Shah will be very happy to learn about your kind words and high star rating! Thanks again for the recommendation of us here at Chrysler Dodge Jeep Ram of Paramus, and have an amazing day!

I had a wonderful experience at this dealership the...

I had a wonderful experience at this dealership the people what kind they gave me a great deal I would recommend anybody to these guys they are simply the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your review! We hope to see you here again down the road! Drive safe!

I was very pleasantly surprised by the quick no-nonsense...

I was very pleasantly surprised by the quick no-nonsense negotiation of price and incentives. Our salesman, Kenneth Gillsteed was a pleasure to deal with and I'm totally happy with the entire experience. I'd be happy to recommend this dealership and Kenneth to others

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Chrysler Dodge Jeep Ram of Paramus, Joe! We are happy to know that our Sales Team provided you with such a pleasant and stress-free experience. We can't wait to work with you again!

This was my first experience at Route four. I was treated...

This was my first experience at Route four. I was treated as if I was a loyal customer. Warren gave me great advice and a great deal. Sabe was also very helpful explaining the working of my new Overland Grand Cherokee. I will definitely sing their praises and return when my lease ends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, and thank you for letting us know you had an exceptional visit during your time here at Chrysler Dodge Jeep Ram of Paramus. When you're here, you're family, and we will always aim to treat you as such. We're looking forward to assisting you and your loved ones for years to come.

I brought my Jeep Grand Cherokee for service. Alberto...

I brought my Jeep Grand Cherokee for service. Alberto Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to do it?” I said no thank you and I just want to take care of my current concerns. My #1 concern was my pain on the hood was bubbling and covered under warranty. I told Alberto and he said “It’s a super long process to get it approved but we will take a look at it”. He tells me it’s going to be $200 PER diagnostic claim that I told him. I drop off the jeep and a few hours later he calls me and says they could not find anything wrong with my jeep. I inquired about the paint bubbles and he stated, “oh we don’t do that here you will have to take it to another dealership”. I went and picked up my jeep. Alberto told me that my brakes needed to be changed (even tho they didn’t). They didn’t even look at my car because I reviewed the dashcam and they didn’t test drive it at all. I called corporate and filed a complaint against this dealership. I would not recommend it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
Dealer response

Hi Jay, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Steve Bradt Service Manager 551-244-6471 sbradt@rt4cars.com

Bait and switch with numbersJeep grand cherekee...

Bait and switch with numbers Jeep grand cherekee limited Gave me lease numbers yesterday Today they would not do Bump me $45 a month more Salesman William didn’t know what he was doing Terrible Would never do business with them Gives bad name to industry I was in the business for 16 years Should be ashamed of themselves

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Initial contact through their own website - great follow...

Initial contact through their own website - great follow up with an appointment next weekday. The sales consultant, Mariam Hanna, did an excellent job and impressed through her knowledge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for your positive review. Your satisfaction means everything to us, so we are pleased to hear of your recent experience. Thank you for choosing Chrysler Dodge Jeep Ram of Paramus and we look forward to working with you again.

Gerry was professional, thorough, and extremely helpful!...

Gerry was professional, thorough, and extremely helpful! He followed up with me throughout the ordering and delivery process. I would be happy to recommend anyone I know to Gerry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We are happy to know that you had a good experience with our Sales Team, and we hope that you will continue to choose Chrysler Dodge Jeep Ram of Paramus as your dealership!