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Wayne Ford

(1,849 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (973) 339-5672 (973) 339-5672
Used (973) 988-1520 (973) 988-1520
Service (973) 988-1514 (973) 988-1514

Reviews

(1,849 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wayne Ford from DealerRater.

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I like Wayne Ford because they diagnosed my vehicle

I like Wayne Ford because they diagnosed my vehicle quickly, repaired my vehicle the same day charged a fair price and treated me with honesty, professionalism, and outstanding customer service. Great job Wayne Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good dealership best ever I love Wayne ford I'm recommend

Good dealership best ever I love Wayne ford I'm recommend this deale to everyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Disrespectful treatment.

Disrespectful treatment. I didn't feel treated with respect and lack of tact in the way of treating a customer by the worker who made the sale to me with the bank

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Super convenient and efficient!

Super convenient and efficient! Very friendly I couldn't ask for anything more, true professionals Amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Super convenient and efficient!

Super convenient and efficient! Very friendly I couldn't ask for anything more, true professionals Amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Setting up my service appointment was smooth and easy.

Setting up my service appointment was smooth and easy. During my repair the dealership had constant contact with me and set up a loaner once it was realized that the part needed was going to take a couple of days to come in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very attentive even after there is an issue.

Very attentive even after there is an issue. Pleased with the service will use service dept again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff's treatment is excellent, so much so that I

The staff's treatment is excellent, so much so that I almost left with another car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I gave my car over there for check engine light problem.

I gave my car over there for check engine light problem. So the problem is still there. The check engine light is still coming up on my dashboard. I spent $ 6085.85 for the problem , they didn’t fix the problem,when I want to back up the car keep shaking and when I drive at 65-75 miles per hour I heard a noise coming from the front of the car. I talked to them about the check engine light, they didn’t fix that problem, they fixed only the back and the front shocks, they didn’t do anything for the check engine light.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Michelle and Matt are great to deal with!

Michelle and Matt are great to deal with! Easy drop off and pick up! Just a oil change and tire rotation this time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.