Prestige Lexus of Ramsey

Had a great experience with the service department at Prestige Lexus. My issue was identified and resolved quickly

Efficient, very courteous service. Video by technician explaining findings under the car is an excellent feature of service.

Professionalism and making me feel proud to have a Lexus- Nic waiting area too, really well done.

My experience in the Prestige Dealership was very good. Sales man and the financing and others were very helpful.

This is an excellent car dealership. The sales team is professional and never puts pressure on the customer to make a sale, but rather works with the customer to get the exact car she/he wants. The tech team is excellent, explaining all of the tech features of the cr and being available for phone calls and refresher courses as needed. The service department is wonderful; and not only do they do great work, but they also send a video of the work they do so that the customer can see what was done & keep that for reference. I highly recommend this dealership for anyone wanting to buy a Lexus. Prestige Lexus is the best.

Staff always pleasant, helpful and courteous. Site comfortable and pleasing. Inventory well stocked. Everyone works together to help the client have the best least stressful experience.

Friendly people. I would recommend to friends and family. Salesman was of good character. Only thing is far from home.

I had an appointment with a “master salesperson” at Prestige Lexus, which was leading my list. The irony of this story is the first thing I said to him was, “I know all luxury cars at this point have problems because of the advanced technology. What I am concerned with and am looking for is great Customer Service.” Early on, I asked him about a model other than the one I was sitting in, and he said, “It’s too much money.” xxx? We had never discussed money. I was also concerned about the size because of my garage so I asked him for the specs of both the model I test drove and the one that he didn’t want to show me. He said he would give them to me before I left. After I did a test drive, I commented that I liked the car, but was concerned about the power. I again asked about another model. He again said, “It’s too much money.” I thought we were heading back to his office, but he made it quite clear I was not going back in the building with him. He  said, “That’s what I have for you and if you like it come back. If not, I have nothing for you.” It was the second time he had said that to me. He walked away with no handshake, business card or anything. And I never got the specs of the car That I had asked for at least twice. Maybe if he wasn’t in such a rush to get away from me he would’ve given them to me. Lexus is OFF the list. Message received. I am not acceptable to them. I did not name the salesman because I do not need Lexus or the salesman coming after me or trying to sue me for hurting their reputation.

Always great service. I would highly recommend this dealership. They take great care to make sure you are satisfied.

This dealership operates with zero accountability and no respect for customers’ time. We were given specific terms by their own employee and proceeded in good faith. After investing significant time, management stepped in, refused to honor those terms, and then attempted to justify it by saying the employee had been fired. Whatever their internal issues are, they should never be pushed onto the customer. The manager we dealt with was openly dismissive, repeatedly talked over me, and made it clear there was no intention of having a real conversation—only shutting us down. The tone was condescending, unprofessional, and completely unacceptable for a customer-facing business. This felt like a classic bait-and-switch: get customers in the door with one set of terms, then change the story once management is involved. Instead of owning their mistake or trying to resolve it, they chose to waste our time and treat us with disrespect. If you value transparency, professionalism, and being treated like a human being, look elsewhere. This dealership clearly does not stand behind its word or its staff, and management behavior alone is reason enough to avoid it.